Technical error

AMEX and Discover are not being sent over to the credit card processor during 
settlement. I comes up with a "TECHNICAL ERROR". Visa and MC are settling 
fine. Does anyone know what the problem is?? All are setup as different 
tranaction types in RMS and ALL authorize fine during the transaction process.
0
6/21/2005 8:21:02 PM
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Your merchant account is not correctly configured for AMEX & Discover.  This 
is on the bank's side, not RMS.

-- 
Glenn Adams
Tiber Creek Consulting
http://www.tibercreek.com
glenn@tibercreek.com
----------------------------------------------
Please DO NOT respond to me directly but post all responses here in the 
newsgroup so that all can share the information



"twiddledam" <twiddledam@discussions.microsoft.com> wrote in message 
news:2D9CA76A-B73B-4C6E-9A09-576B77D1873B@microsoft.com...
> AMEX and Discover are not being sent over to the credit card processor 
> during
> settlement. I comes up with a "TECHNICAL ERROR". Visa and MC are settling
> fine. Does anyone know what the problem is?? All are setup as different
> tranaction types in RMS and ALL authorize fine during the transaction 
> process. 


0
glenn1806 (722)
6/21/2005 8:55:10 PM
I've called the credit card processor and they say it's setup correctly. The 
processor said if it wasn't setup correctly it would not authorize during a 
transaction. What should I do?? Thanks for the post. :-)


"Glenn Adams [MVP - Retail Mgmt]" wrote:

> Your merchant account is not correctly configured for AMEX & Discover.  This 
> is on the bank's side, not RMS.
> 
> -- 
> Glenn Adams
> Tiber Creek Consulting
> http://www.tibercreek.com
> glenn@tibercreek.com
> ----------------------------------------------
> Please DO NOT respond to me directly but post all responses here in the 
> newsgroup so that all can share the information
> 
> 
> 
> "twiddledam" <twiddledam@discussions.microsoft.com> wrote in message 
> news:2D9CA76A-B73B-4C6E-9A09-576B77D1873B@microsoft.com...
> > AMEX and Discover are not being sent over to the credit card processor 
> > during
> > settlement. I comes up with a "TECHNICAL ERROR". Visa and MC are settling
> > fine. Does anyone know what the problem is?? All are setup as different
> > tranaction types in RMS and ALL authorize fine during the transaction 
> > process. 
> 
> 
> 
0
6/22/2005 11:36:03 AM
They are mistaken about not authorizing if the account isn't correctly set 
up.

Every time I've seen this the problem has been with the account set up at 
the bank, but there is a knowledge base article that gives more information 
and steps to correct.  The KB is written specifically to Citibank, but the 
instructions are the same for any of the preferred vendors.

https://mbs.microsoft.com/knowledgebase/KBDisplay.aspx?scid=kb;en-us;862903

Good Luck!

-- 
Glenn Adams
Tiber Creek Consulting
http://www.tibercreek.com
glenn@tibercreek.com
----------------------------------------------
Please DO NOT respond to me directly but post all responses here in the 
newsgroup so that all can share the information



"twiddledam" <twiddledam@discussions.microsoft.com> wrote in message 
news:ACFA98A5-EE02-4181-BD16-6197739C06A2@microsoft.com...
> I've called the credit card processor and they say it's setup correctly. 
> The
> processor said if it wasn't setup correctly it would not authorize during 
> a
> transaction. What should I do?? Thanks for the post. :-)
>
>
> "Glenn Adams [MVP - Retail Mgmt]" wrote:
>
>> Your merchant account is not correctly configured for AMEX & Discover. 
>> This
>> is on the bank's side, not RMS.
>>
>> -- 
>> Glenn Adams
>> Tiber Creek Consulting
>> http://www.tibercreek.com
>> glenn@tibercreek.com
>> ----------------------------------------------
>> Please DO NOT respond to me directly but post all responses here in the
>> newsgroup so that all can share the information
>>
>>
>>
>> "twiddledam" <twiddledam@discussions.microsoft.com> wrote in message
>> news:2D9CA76A-B73B-4C6E-9A09-576B77D1873B@microsoft.com...
>> > AMEX and Discover are not being sent over to the credit card processor
>> > during
>> > settlement. I comes up with a "TECHNICAL ERROR". Visa and MC are 
>> > settling
>> > fine. Does anyone know what the problem is?? All are setup as different
>> > tranaction types in RMS and ALL authorize fine during the transaction
>> > process.
>>
>>
>> 


0
glenn1806 (722)
6/22/2005 2:10:48 PM
Further to the subject technical errors please be informed that I do not 
enjoy recieving error messages from your update center, the reason being that 
the error margins accepted by the support departments as fully functional 
leads to untrustworthy presentation of certain certificates. My immediate 
action is that I have deleted some invalid certificates from my system only 
to learn that I would be supplied with more of the same certificates all 
invald. Who is responsible for sending me the invalid certification. Does 
microsoft believe that this situation is normal for a xp home edition. I hope 
that the group or individual responsible for sending me the unwanted invalid 
certification show him or thereselves in broad daylight and that further 
precautionary steps will be taken to stop the received unbearable customer 
negligence.  Is this the fine quality Bill Gates has lead us to believe we 
should purchase. No !! I cannot will not accept invalid certificates.
"Glenn Adams [MVP - Retail Mgmt]" schreef:

> They are mistaken about not authorizing if the account isn't correctly set 
> up.
> 
> Every time I've seen this the problem has been with the account set up at 
> the bank, but there is a knowledge base article that gives more information 
> and steps to correct.  The KB is written specifically to Citibank, but the 
> instructions are the same for any of the preferred vendors.
> 
> https://mbs.microsoft.com/knowledgebase/KBDisplay.aspx?scid=kb;en-us;862903
> 
> Good Luck!
> 
> -- 
> Glenn Adams
> Tiber Creek Consulting
> http://www.tibercreek.com
> glenn@tibercreek.com
> ----------------------------------------------
> Please DO NOT respond to me directly but post all responses here in the 
> newsgroup so that all can share the information
> 
> 
> 
> "twiddledam" <twiddledam@discussions.microsoft.com> wrote in message 
> news:ACFA98A5-EE02-4181-BD16-6197739C06A2@microsoft.com...
> > I've called the credit card processor and they say it's setup correctly. 
> > The
> > processor said if it wasn't setup correctly it would not authorize during 
> > a
> > transaction. What should I do?? Thanks for the post. :-)
> >
> >
> > "Glenn Adams [MVP - Retail Mgmt]" wrote:
> >
> >> Your merchant account is not correctly configured for AMEX & Discover. 
> >> This
> >> is on the bank's side, not RMS.
> >>
> >> -- 
> >> Glenn Adams
> >> Tiber Creek Consulting
> >> http://www.tibercreek.com
> >> glenn@tibercreek.com
> >> ----------------------------------------------
> >> Please DO NOT respond to me directly but post all responses here in the
> >> newsgroup so that all can share the information
> >>
> >>
> >>
> >> "twiddledam" <twiddledam@discussions.microsoft.com> wrote in message
> >> news:2D9CA76A-B73B-4C6E-9A09-576B77D1873B@microsoft.com...
> >> > AMEX and Discover are not being sent over to the credit card processor
> >> > during
> >> > settlement. I comes up with a "TECHNICAL ERROR". Visa and MC are 
> >> > settling
> >> > fine. Does anyone know what the problem is?? All are setup as different
> >> > tranaction types in RMS and ALL authorize fine during the transaction
> >> > process.
> >>
> >>
> >> 
> 
> 
> 
0
jighol (1)
6/22/2005 10:26:01 PM
Check your Acquirer BIN I've made that mistake and took Visa and MC 
but AMex and Discover were rejected. 

"twiddledam" wrote:

> I've called the credit card processor and they say it's setup correctly. The 
> processor said if it wasn't setup correctly it would not authorize during a 
> transaction. What should I do?? Thanks for the post. :-)
> 
> 
> "Glenn Adams [MVP - Retail Mgmt]" wrote:
> 
> > Your merchant account is not correctly configured for AMEX & Discover.  This 
> > is on the bank's side, not RMS.
> > 
> > -- 
> > Glenn Adams
> > Tiber Creek Consulting
> > http://www.tibercreek.com
> > glenn@tibercreek.com
> > ----------------------------------------------
> > Please DO NOT respond to me directly but post all responses here in the 
> > newsgroup so that all can share the information
> > 
> > 
> > 
> > "twiddledam" <twiddledam@discussions.microsoft.com> wrote in message 
> > news:2D9CA76A-B73B-4C6E-9A09-576B77D1873B@microsoft.com...
> > > AMEX and Discover are not being sent over to the credit card processor 
> > > during
> > > settlement. I comes up with a "TECHNICAL ERROR". Visa and MC are settling
> > > fine. Does anyone know what the problem is?? All are setup as different
> > > tranaction types in RMS and ALL authorize fine during the transaction 
> > > process. 
> > 
> > 
> > 
0
9/12/2005 4:25:01 PM
Reply:

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