Recall button showing under transaction but Zero Items on hold

Hello, about a week ago I noticed that under transactions for every user its 
showing the recall button. the issue is there are no items on hold.

is there a way to reset this so the hold option comes back up.

I tried adding a new user and they see the recall button too, so its like 
the system thinks there items on hold but on the recall screen there are 0 
items.

Thanks for any help on this.
0
1/12/2008 7:33:00 PM
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1/15/2008 1:37:02 PM
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Troy,

Try running this report attached.

--=20

Jeff=20
Check Point Software

Search this newsgroup -- http://tinyurl.com/2lmk4w  (Stolen from DRS)
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D

You must be using Outlook Express/Windows Mail or some other type of =
newsgroup reader to
see and download the file attachment(s).  If you are not using a reader, =
follow
the link below to setup Outlook Express.  Click on "Open with =
newsreader"
under the MS Retail Management System on the right.

http://tinyurl.com/75bgz
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D


  "Troy Montour" <TroyMontour@discussions.microsoft.com> wrote in =
message news:BA121680-E178-433C-B3B6-E9084CFAA677@microsoft.com...
  Hello, about a week ago I noticed that under transactions for every =
user its=20
  showing the recall button. the issue is there are no items on hold.

  is there a way to reset this so the hold option comes back up.

  I tried adding a new user and they see the recall button too, so its =
like=20
  the system thinks there items on hold but on the recall screen there =
are 0=20
  items.

  Thanks for any help on this.
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<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META http-equiv=3DContent-Type content=3Dtext/html;charset=3Dutf-8>
<META content=3D"MSHTML 6.00.6000.16587" name=3DGENERATOR></HEAD>
<BODY id=3DMailContainerBody=20
style=3D"PADDING-RIGHT: 10px; PADDING-LEFT: 10px; PADDING-TOP: 15px"=20
bgColor=3D#ffffff leftMargin=3D0 topMargin=3D0 CanvasTabStop=3D"true"=20
name=3D"Compose message area">
<DIV><FONT color=3D#008000>Troy,</FONT></DIV>
<DIV><FONT color=3D#008000></FONT>&nbsp;</DIV>
<DIV><FONT color=3D#008000>Try running this report =
attached.</FONT></DIV>
<DIV><BR>-- <BR><BR>Jeff <BR>Check Point Software</DIV>
<DIV>&nbsp;</DIV>
<DIV>Search this newsgroup -- <A=20
href=3D"http://tinyurl.com/2lmk4w">http://tinyurl.com/2lmk4w</A>&nbsp; =
(Stolen=20
from =
DRS)<BR>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D</DIV>
<DIV>&nbsp;</DIV>
<DIV>You must be using Outlook Express/Windows Mail or some other type =
of=20
newsgroup reader to<BR>see and download the file attachment(s).&nbsp; If =
you are=20
not using a reader, follow<BR>the link below to setup Outlook =
Express.&nbsp;=20
Click on "Open with newsreader"<BR>under the MS Retail Management System =
on the=20
right.</DIV>
<DIV>&nbsp;</DIV>
<DIV><A=20
href=3D"http://tinyurl.com/75bgz">http://tinyurl.com/75bgz</A><BR>=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
</DIV>
<DIV>&nbsp;</DIV>
<DIV>&nbsp;</DIV>
<BLOCKQUOTE=20
style=3D"PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; =
BORDER-LEFT: #008000 2px solid; MARGIN-RIGHT: 0px">
  <DIV>"Troy Montour" &lt;<A=20
  =
href=3D"mailto:TroyMontour@discussions.microsoft.com">TroyMontour@discuss=
ions.microsoft.com</A>&gt;=20
  wrote in message <A=20
  =
title=3D"news:BA121680-E178-433C-B3B6-E9084CFAA677@microsoft.com&#10;CTRL=
 + Click to follow link"=20
  =
href=3D"news:BA121680-E178-433C-B3B6-E9084CFAA677@microsoft.com">news:BA1=
21680-E178-433C-B3B6-E9084CFAA677@microsoft.com</A>...</DIV>Hello,=20
  about a week ago I noticed that under transactions for every user its=20
  <BR>showing the recall button. the issue is there are no items on=20
  hold.<BR><BR>is there a way to reset this so the hold option comes =
back=20
  up.<BR><BR>I tried adding a new user and they see the recall button =
too, so=20
  its like <BR>the system thinks there items on hold but on the recall =
screen=20
  there are 0 <BR>items.<BR><BR>Thanks for any help on=20
this.</BLOCKQUOTE></BODY></HTML>

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------=_NextPart_000_00C9_01C85E08.0A247590
Content-Type: application/octet-stream;
	name="Custom - Orders - On Hold Transactions.qrp"
Content-Transfer-Encoding: quoted-printable
Content-Disposition: attachment;
	filename="Custom - Orders - On Hold Transactions.qrp"

//--- Report Summary --- //

Begin ReportSummary
   ReportType =3D reporttypeSales
   ReportTitle =3D "On Hold Transactions"
   PageOrientation =3D pageorientationLandscape
   WordWrap =3D False
   ShowDateTimePicker =3D False
   OutLineMode =3D True
   Groups =3D 1
   GroupDescription =3D ""
   DisplayLogo =3D True
   LogoFileName =3D "MyLogo.bmp"
   ProcedureCall =3D ""
   PreQuery1 =3D ""
   PreQuery2 =3D ""
   TablesQueried =3D <BEGIN>
	FROM     TransactionHoldEntry INNER JOIN TransactionHold WITH(NOLOCK) =
ON TransactionHoldEntry.TransactionHoldID =3D TransactionHold.ID=20
	LEFT JOIN   Customer WITH(NOLOCK) ON TransactionHold.CustomerID =3D =
Customer.ID
	LEFT JOIN   Item WITH(NOLOCK) ON TransactionHoldEntry.ItemID =3D =
Item.ID=20
	LEFT JOIN   SalesRep WITH(NOLOCK) ON TransactionHoldEntry.SalesRepID =
=3D SalesRep.ID
<END>
   SelCriteria =3D ""
   GroupBy =3D ""
   SortOrder =3D ""
End ReportSummary


//--- Title Rows ---//

Begin TitleRow
   Text =3D "<Store Name>"
   Font =3D "Arial"
   FontBold =3D True
   FontSize =3D 16
   Color =3D "Blue"
End TitleRow

Begin TitleRow
   Text =3D "<Report Title>"
   Font =3D "Arial"
   FontBold =3D True
   FontSize =3D 12
   Color =3D "Black"
End TitleRow

Begin TitleRow
   Text =3D "Generated On <Report Date>"
   Font =3D "Arial"
   FontBold =3D True
   FontSize =3D 10
   Color =3D "Black"
End TitleRow

Begin TitleRow
   Text =3D "Designed and/or modified by Microsoft Corp. and/or Check =
Point Software"
   Font =3D "Arial"
   FontBold =3D False
   FontSize =3D 8
   Color =3D "Black"
End TitleRow

//--- Filters ---//



//--- Columns ---//

Begin Column
   FieldName =3D "TransactionTime"
   DrillDownFieldName =3D ""
   DrillDownReportName =3D ""
   StoreIDFieldName =3D ""
   Title =3D "Trans Date"
   VBDataType =3D vbDate
   Formula =3D "CONVERT(datetime, CONVERT(nvarchar, =
TransactionHold.TransactionTime, 101), 101)"
   ColHidden =3D False
   ColNotDisplayable =3D False
   FilterDisabled =3D False
   ColWidth =3D 1300
   GroupMethod =3D groupmethodNone
   ColFormat =3D ""
End Column


Begin Column
   FieldName =3D "Customer.AccountNumber"
   DrillDownFieldName =3D "Customer.AccountNumber"
   DrillDownReportName =3D ""
   StoreIDFieldName =3D ""
   Title =3D "Cust ID"
   VBDataType =3D vbString
   Formula =3D ""
   ColHidden =3D True
   ColNotDisplayable =3D False
   FilterDisabled =3D False
   ColWidth =3D 1000
   GroupMethod =3D groupmethodNone
   ColFormat =3D ""
   ColAlignment =3D flexAlignLeftCenter
End Column

Begin Column
   FieldName =3D "CustomerName"
   DrillDownFieldName =3D ""
   DrillDownReportName =3D ""
   StoreIDFieldName =3D ""
   Title =3D "Cust Name"
   VBDataType =3D vbString
   Formula =3D "Customer.LastName + ', ' + Customer.FirstName"
   ColHidden =3D False
   ColNotDisplayable =3D False
   FilterDisabled =3D False
   ColWidth =3D 1500
   GroupMethod =3D groupmethodNone
   ColFormat =3D ""
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End Column


Begin Column
   FieldName =3D "Item.ItemLookupCode"
   DrillDownFieldName =3D "Item.ItemLookupCode"
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   StoreIDFieldName =3D ""
   Title =3D "ILC"
   VBDataType =3D vbString
   Formula =3D ""
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End Column

Begin Column
   FieldName =3D "Item.Description"
   DrillDownFieldName =3D ""
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   StoreIDFieldName =3D ""
   Title =3D "Description"
   VBDataType =3D vbString
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   FilterDisabled =3D False
   ColWidth =3D 2500
   GroupMethod =3D groupmethodNone
   ColFormat =3D ""
   ColAlignment =3D flexAlignLeftCenter
End Column

Begin Column
   FieldName =3D "TransactionHoldEntry.QuantityPurchased"
   DrillDownFieldName =3D ""
   DrillDownReportName =3D ""
   StoreIDFieldName =3D ""
   Title =3D "Qty Sold"
   VBDataType =3D vbDouble
   Formula =3D ""
   ColHidden =3D False
   ColNotDisplayable =3D False
   FilterDisabled =3D False
   ColWidth =3D 810
   GroupMethod =3D groupmethodSum
   ColFormat =3D "##"
End Column

Begin Column
   FieldName =3D "TransactionHoldEntry.Price"
   DrillDownFieldName =3D ""
   DrillDownReportName =3D ""
   StoreIDFieldName =3D ""
   Title =3D "Sold Price"
   VBDataType =3D vbCurrency
   Formula =3D ""
   ColHidden =3D True
   ColNotDisplayable =3D False
   FilterDisabled =3D False
   ColWidth =3D 975
   GroupMethod =3D groupmethodNone
   ColFormat =3D ""
End Column

Begin Column
   FieldName =3D "Total"
   DrillDownFieldName =3D ""
   DrillDownReportName =3D ""
   StoreIDFieldName =3D ""
   Title =3D "Total Sales"
   VBDataType =3D vbCurrency
   Formula =3D "TransactionHoldEntry.Price * =
TransactionHoldEntry.QuantityPurchased"
   ColHidden =3D False
   ColNotDisplayable =3D False
   FilterDisabled =3D False
   ColWidth =3D 1275
   GroupMethod =3D groupmethodSum
   ColFormat =3D ""
End Column

Begin Column
   FieldName =3D "TransactionHold.HoldComment"
   DrillDownFieldName =3D ""
   DrillDownReportName =3D ""
   StoreIDFieldName =3D ""
   Title =3D "Hold Comment"
   VBDataType =3D vbString
   Formula =3D ""
   ColHidden =3D False
   ColNotDisplayable =3D False
   FilterDisabled =3D False
   ColWidth =3D 2500
   GroupMethod =3D groupmethodNone
   ColFormat =3D ""
   ColAlignment =3D flexAlignLeftCenter
End Column

Begin Column
   FieldName =3D "SalesRep.Number"
   DrillDownFieldName =3D ""
   DrillDownReportName =3D ""
   Title =3D "Rep #"
   VBDataType =3D vbString
   Formula =3D ""
   ColHidden =3D True
   ColNotDisplayable =3D False
   FilterDisabled =3D False
   ColWidth =3D 1000
   GroupMethod =3D groupmethodNone
   ColFormat =3D ""
End Column

Begin Column
   FieldName =3D "SalesRep.Name"
   DrillDownFieldName =3D "SalesRep.Name"
   DrillDownReportName =3D ""
   Title =3D "Rep Name"
   VBDataType =3D vbString
   Formula =3D ""
   ColHidden =3D False
   ColNotDisplayable =3D False
   FilterDisabled =3D False
   ColWidth =3D 1250
   GroupMethod =3D groupmethodNone
   ColFormat =3D ""
End Column


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0
cptsoft (1248)
1/24/2008 5:36:40 AM
Jeff,
do I just copy the qrp file to <install directory>\Store Operations\reports\
then relaunch the POS system or do I do it a different way?

Thanks
Troy

"Jeff @ Check Point Software" wrote:

> Troy,
> 
> Try running this report attached.
> 
> -- 
> 
> Jeff 
> Check Point Software
> 
> Search this newsgroup -- http://tinyurl.com/2lmk4w  (Stolen from DRS)
> =====================================================
> 
> You must be using Outlook Express/Windows Mail or some other type of newsgroup reader to
> see and download the file attachment(s).  If you are not using a reader, follow
> the link below to setup Outlook Express.  Click on "Open with newsreader"
> under the MS Retail Management System on the right.
> 
> http://tinyurl.com/75bgz
> =====================================================
> 
> 
>   "Troy Montour" <TroyMontour@discussions.microsoft.com> wrote in message news:BA121680-E178-433C-B3B6-E9084CFAA677@microsoft.com...
>   Hello, about a week ago I noticed that under transactions for every user its 
>   showing the recall button. the issue is there are no items on hold.
> 
>   is there a way to reset this so the hold option comes back up.
> 
>   I tried adding a new user and they see the recall button too, so its like 
>   the system thinks there items on hold but on the recall screen there are 0 
>   items.
> 
>   Thanks for any help on this
0
2/3/2008 3:33:01 PM
This is a multi-part message in MIME format.

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	charset="utf-8"
Content-Transfer-Encoding: quoted-printable

Troy,

Correct.

--=20

Jeff=20
Check Point Software

Search this newsgroup -- http://tinyurl.com/2lmk4w  (Stolen from DRS)
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D

You must be using Outlook Express/Windows Mail or some other type of =
newsgroup reader to
see and download the file attachment(s).  If you are not using a reader, =
follow
the link below to setup Outlook Express.  Click on "Open with =
newsreader"
under the MS Retail Management System on the right.

http://tinyurl.com/75bgz
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D


  "Troy Montour" <TroyMontour@discussions.microsoft.com> wrote in =
message news:877262FF-83A0-4BE1-B93F-E363BA97AEE8@microsoft.com...
  Jeff,
  do I just copy the qrp file to <install directory>\Store =
Operations\reports\
  then relaunch the POS system or do I do it a different way?

  Thanks
  Troy

  "Jeff @ Check Point Software" wrote:

  > Troy,
  >=20
  > Try running this report attached.
  >=20
  > --=20
  >=20
  > Jeff=20
  > Check Point Software
  >=20
  > Search this newsgroup -- http://tinyurl.com/2lmk4w  (Stolen from =
DRS)
  > =
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D
  >=20
  > You must be using Outlook Express/Windows Mail or some other type of =
newsgroup reader to
  > see and download the file attachment(s).  If you are not using a =
reader, follow
  > the link below to setup Outlook Express.  Click on "Open with =
newsreader"
  > under the MS Retail Management System on the right.
  >=20
  > http://tinyurl.com/75bgz
  > =
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D
  >=20
  >=20
  >   "Troy Montour" <TroyMontour@discussions.microsoft.com> wrote in =
message news:BA121680-E178-433C-B3B6-E9084CFAA677@microsoft.com...
  >   Hello, about a week ago I noticed that under transactions for =
every user its=20
  >   showing the recall button. the issue is there are no items on =
hold.
  >=20
  >   is there a way to reset this so the hold option comes back up.
  >=20
  >   I tried adding a new user and they see the recall button too, so =
its like=20
  >   the system thinks there items on hold but on the recall screen =
there are 0=20
  >   items.
  >=20
  >   Thanks for any help on this
------=_NextPart_000_018C_01C8681E.1B71CE90
Content-Type: text/html;
	charset="utf-8"
Content-Transfer-Encoding: quoted-printable

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META http-equiv=3DContent-Type content=3Dtext/html;charset=3Dutf-8>
<META content=3D"MSHTML 6.00.6000.16587" name=3DGENERATOR></HEAD>
<BODY id=3DMailContainerBody=20
style=3D"PADDING-RIGHT: 10px; PADDING-LEFT: 10px; PADDING-TOP: 15px"=20
bgColor=3D#ffffff leftMargin=3D0 topMargin=3D0 CanvasTabStop=3D"true"=20
name=3D"Compose message area">
<DIV><FONT color=3D#008000>Troy,</FONT></DIV>
<DIV><FONT color=3D#008000></FONT>&nbsp;</DIV>
<DIV><FONT color=3D#008000>Correct.</FONT></DIV>
<DIV><BR>-- <BR><BR>Jeff <BR>Check Point Software</DIV>
<DIV>&nbsp;</DIV>
<DIV>Search this newsgroup -- <A=20
href=3D"http://tinyurl.com/2lmk4w">http://tinyurl.com/2lmk4w</A>&nbsp; =
(Stolen=20
from =
DRS)<BR>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D</DIV>
<DIV>&nbsp;</DIV>
<DIV>You must be using Outlook Express/Windows Mail or some other type =
of=20
newsgroup reader to<BR>see and download the file attachment(s).&nbsp; If =
you are=20
not using a reader, follow<BR>the link below to setup Outlook =
Express.&nbsp;=20
Click on "Open with newsreader"<BR>under the MS Retail Management System =
on the=20
right.</DIV>
<DIV>&nbsp;</DIV>
<DIV><A=20
href=3D"http://tinyurl.com/75bgz">http://tinyurl.com/75bgz</A><BR>=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
</DIV>
<DIV>&nbsp;</DIV>
<DIV>&nbsp;</DIV>
<BLOCKQUOTE=20
style=3D"PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; =
BORDER-LEFT: #008000 2px solid; MARGIN-RIGHT: 0px">
  <DIV>"Troy Montour" &lt;<A=20
  =
href=3D"mailto:TroyMontour@discussions.microsoft.com">TroyMontour@discuss=
ions.microsoft.com</A>&gt;=20
  wrote in message <A=20
  =
href=3D"news:877262FF-83A0-4BE1-B93F-E363BA97AEE8@microsoft.com">news:877=
262FF-83A0-4BE1-B93F-E363BA97AEE8@microsoft.com</A>...</DIV>Jeff,<BR>do=20
  I just copy the qrp file to &lt;install directory&gt;\Store=20
  Operations\reports\<BR>then relaunch the POS system or do I do it a =
different=20
  way?<BR><BR>Thanks<BR>Troy<BR><BR>"Jeff @ Check Point Software"=20
  wrote:<BR><BR>&gt; Troy,<BR>&gt; <BR>&gt; Try running this report=20
  attached.<BR>&gt; <BR>&gt; -- <BR>&gt; <BR>&gt; Jeff <BR>&gt; Check =
Point=20
  Software<BR>&gt; <BR>&gt; Search this newsgroup -- <A=20
  href=3D"http://tinyurl.com/2lmk4w">http://tinyurl.com/2lmk4w</A>&nbsp; =
(Stolen=20
  from DRS)<BR>&gt;=20
  =
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D<BR>&gt; <BR>&gt; You=20
  must be using Outlook Express/Windows Mail or some other type of =
newsgroup=20
  reader to<BR>&gt; see and download the file attachment(s).&nbsp; If =
you are=20
  not using a reader, follow<BR>&gt; the link below to setup Outlook=20
  Express.&nbsp; Click on "Open with newsreader"<BR>&gt; under the MS =
Retail=20
  Management System on the right.<BR>&gt; <BR>&gt; <A=20
  href=3D"http://tinyurl.com/75bgz">http://tinyurl.com/75bgz</A><BR>&gt; =

  =
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D<BR>&gt; <BR>&gt;=20
  <BR>&gt;&nbsp;&nbsp; "Troy Montour" &lt;<A=20
  =
href=3D"mailto:TroyMontour@discussions.microsoft.com">TroyMontour@discuss=
ions.microsoft.com</A>&gt;=20
  wrote in message <A=20
  =
href=3D"news:BA121680-E178-433C-B3B6-E9084CFAA677@microsoft.com">news:BA1=
21680-E178-433C-B3B6-E9084CFAA677@microsoft.com</A>...<BR>&gt;&nbsp;&nbsp=
;=20
  Hello, about a week ago I noticed that under transactions for every =
user its=20
  <BR>&gt;&nbsp;&nbsp; showing the recall button. the issue is there are =
no=20
  items on hold.<BR>&gt; <BR>&gt;&nbsp;&nbsp; is there a way to reset =
this so=20
  the hold option comes back up.<BR>&gt; <BR>&gt;&nbsp;&nbsp; I tried =
adding a=20
  new user and they see the recall button too, so its like =
<BR>&gt;&nbsp;&nbsp;=20
  the system thinks there items on hold but on the recall screen there =
are 0=20
  <BR>&gt;&nbsp;&nbsp; items.<BR>&gt; <BR>&gt;&nbsp;&nbsp; Thanks for =
any help=20
  on this</BLOCKQUOTE></BODY></HTML>

------=_NextPart_000_018C_01C8681E.1B71CE90--

0
cptsoft (1248)
2/6/2008 1:39:49 AM
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