please help; lost credit card transactions

my register went offline yesterday because of a networking problem, at the 
end of the day I tried to run an x report but the computer said that I was 
not able to do this on an offline database.  I closed the pos program and 
reopend it online. I understand that at this time is when it should have said 
that the databases where going to synchronize but it did not say that it 
opened as it normally would and showed a total sales of what we had sold 
prior to going offline.  I have the receipts for the sales that we did and 
the cash recipts are not a problem, the problem is all of the credit card 
transactions that we did for the day apparently are lost from the database.

I tried swiching from my online database to my offline database to see if 
the transactions would show but they did not.

I made the system go offline, ran a couple transactions put the system back 
online and the screen to synchronise did show up this time I don't know what 
happened.

I also went to store ops manager/ journal/ update batch info to update the 
blind closeouts but it is only showing the two times that I went offline and 
back online with my test transactions, the one I am looking for is not there. 

I also pulled up a few of the customers that we sold to yesterday to see if 
the missing transactions would show on their history but no history is 
showing for yesterdays transaction, after going offline.

I sent an email to microsoft and ultimatley the tech responded by saying this
" 7/27/2005 8:42:00 AM EDT -- Christian Sureta
Hi Victor,

Thank you for your response. All the transactions that are missing should be 
in the [Transaction] table of the offline database. When the system would go 
to offline mode, a new batch would be created for the offline transactions so 
the transaction are possibly in the same batch. I would suggest that we check 
the [Transaction] table from the offline database:

1. Launch Store Operations Administrator and connect to the OFFLINE database.
2. Run the following query:

select * from [Transaction]

There is a TransactionNumber column we can use to see if the transactions 
are there. The unfortunate thing is that once the transactions are gone from 
this table of the offline database it is not possible to recover them.

Regards,

Christian
Technical Support Engineer - RMS
Microsoft Business Solutions"

I cant believe that there is no other way of finding my lost credit card 
transactions.
 
Please help

Victor 

-2
Victor (176)
7/27/2005 2:28:07 PM
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Victor,
Have you tried setting your offline database as your primary database
and connecting with the Manager? This might allow you to settle the
credit card batch within the manager application on the offline
database.

I believe the problem might be that the syncronization betweent he
online and offline database does not syncronize the
visanetauthorization table. This is the table that holds all the credit
card authorizations.

Casey Hanson
New West Technologies


Amazing RMS Add-ons: 
http://www.newestech.com/POS/extensions.htm

-3
chanson (57)
7/31/2005 6:21:58 AM
Reply:

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