How to issue a credit note in RMS

Hi,
A customer walked into my store today to buy a gift card. I had none on 
hand. How do I take his money and issue a credit note to him until the cards 
come in?

Regards

Dan Levin 


0
danl1 (71)
6/19/2008 8:43:34 AM
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Hi Dan - if you don't have any, go to officemax or office depot and buy some 
paper gift certificates.  Set up a voucher item and "gift certificate" tender 
(type = voucher) to handle this until your gift cards come in.  Search the 
help guide for "voucher" for step by step instructions on setting this up.  
Hope this helps.....

"dan" wrote:

> Hi,
> A customer walked into my store today to buy a gift card. I had none on 
> hand. How do I take his money and issue a credit note to him until the cards 
> come in?
> 
> Regards
> 
> Dan Levin 
> 
> 
> 
0
convoluted (621)
6/22/2008 6:20:01 PM
Depending on how your sku is structured - you could issue a Work Order 
(taking full deposit - or override the deposit amount you might already have 
required on your system). As your GC sku is likely not able to be placed on a 
WO, your generic/dummy sku might not be set as NI, allowing it to be placed 
on a WO. OR, if you are expecting the cards soon, and you can float an inv 
off qty, I would sell something that you do not traditionally sell, overwrite 
the description on the POS (this can be done, printing to the receipt, 
journaling the text, etc w/out actually changing any properties of the line 
item going forward) to read Gift Card or similar - then when the customer 
comes back for a swap - simply recall and exchange the trx (placing inv back 
OH and relieving the GC). 

Make sense?
-- 
Jocelyn


"dan" wrote:

> Hi,
> A customer walked into my store today to buy a gift card. I had none on 
> hand. How do I take his money and issue a credit note to him until the cards 
> come in?
> 
> Regards
> 
> Dan Levin 
> 
> 
> 
0
Utf
7/4/2008 2:30:03 PM
Reply:

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