Editing Sales Rep in a Posted Transaction

Does anyone know if there is a way to recall a transacrion just to change the 
associated sales rep?
Scarpa (7)
12/13/2006 3:03:01 AM
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Hello Scarpa,

You cannot change a transaction that has happened via the system's 
interface. You could modify the database using SQL or Access or a number of 
other tools... however that may not be the right thing to do.

One of my clients was having this happen quite often... for example John 
sold it but it was rung up under Peter... so we created a return reason code 
for wrong sales rep... the cashier basically recalls the transaction for 
return.... picks the reason code and then either keys in the items under the 
right sales rep for a $0.00 transaction... or completes the return then 
recall for return the return... making it a sale and sets the right rep for 
the items.

This same principle applies to customers not added to the original 
transaction... which was also a problem for them. We discovered that RMS is 
great in the fact that you can set a sales rep to a customer... but if you 
assign the customer to a transaction after keying in the items and setting 
the sales rep for them... the rep associated with the customer will 
overwrite the info in the transaction. Therefore we have concluded that the 
ideal way to ring up the sale is to begin with the customer, then sales rep, 
the items with any discounts or other changes and obviously the final step 
is applying the correct tender.

I hope this helps.

Marc Wagner

"Scarpa" <Scarpa@discussions.microsoft.com> wrote in message 
> Does anyone know if there is a way to recall a transacrion just to change 
> the
> associated sales rep? 

marcw1 (123)
12/13/2006 5:51:17 AM

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