Rule to foward email unless its Junk

I'm working in a small office where almost everyone is using Outlook 2003, 
connected to Exchange 2003. We have a few email accounts which are "generic" 
and are promoted as public contact points. Emails to these are then 
forwarded (by rule) to two people in the office who decide who they should 
best be dealt with. This system works well for us and it means that emails 
sent directly to someone are easily distinguishable from emails sent to one 
of these "generic" accounts.

The problem with this setup relates to junk. The Junk email filter in 
Outlook/Exchange 2003 does quite a good job at cutting out junk/spam. The 
problem I face is how to utilize this in respect of our "generic" email 
addresses. We probably get more junk on those than on all our other accounts 
combined, but I couldn't see any rule option to forward email unless it is 
marked as junk. Once the email has been forwarded it appears to come from an 
internal account and the junk filter doesn't seem to get a look in.

Any ideas what I should do?

Thanks.
-- 
Brian Cryer
www.cryer.co.uk/brian





0
Brian
10/6/2006 4:29:39 PM
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Brian Cryer <brianc@127.0.0.1.activesol.co.uk> wrote:

> The problem with this setup relates to junk. The Junk email filter in
> Outlook/Exchange 2003 does quite a good job at cutting out junk/spam.
> The problem I face is how to utilize this in respect of our "generic"
> email addresses. We probably get more junk on those than on all our
> other accounts combined, but I couldn't see any rule option to
> forward email unless it is marked as junk. Once the email has been
> forwarded it appears to come from an internal account and the junk
> filter doesn't seem to get a look in.

WIth Outlook 2003 SP2 (and maybe SP1, I don't recall), the Junk Mail filter 
runs before rules execute.  Thus, your rules will forward only messages 
Outlook does not recognize as junk mail.
-- 
Brian Tillman 

0
tillman1952 (16053)
10/9/2006 1:25:11 AM
"Brian Tillman" <tillman1952@yahoo.com> wrote in message 
news:%23nakFH06GHA.2380@TK2MSFTNGP02.phx.gbl...
> Brian Cryer <brianc@127.0.0.1.activesol.co.uk> wrote:
>
>> The problem with this setup relates to junk. The Junk email filter in
>> Outlook/Exchange 2003 does quite a good job at cutting out junk/spam.
>> The problem I face is how to utilize this in respect of our "generic"
>> email addresses. We probably get more junk on those than on all our
>> other accounts combined, but I couldn't see any rule option to
>> forward email unless it is marked as junk. Once the email has been
>> forwarded it appears to come from an internal account and the junk
>> filter doesn't seem to get a look in.
>
> WIth Outlook 2003 SP2 (and maybe SP1, I don't recall), the Junk Mail 
> filter runs before rules execute.  Thus, your rules will forward only 
> messages Outlook does not recognize as junk mail.

That helps me if I select to permanently delete junk, but I would like to 
maintain the option of having someone manually skim through the junk emails 
once a month or so - because I know from my own experience that some genuine 
emails can get trapped as spam. Sorry, I start to sound like I'm asking too 
much ...

What I would like is to keep the spam in the account for what it was 
received, but forward non spam/junk to other recipients. Unless I'm missing 
it there doesn't seem to be any way to construct a rule around junk, i.e. 
forward if not junk.

I'm beginning to wonder whether a different approach would be better - just 
to share the mailbox instead of forwarding, at least that way it would be 
obvious what was junk. I'll discuss with the individuals involved.
-- 
Brian Cryer
www.cryer.co.uk/brian


0
Brian
10/9/2006 8:46:36 AM
"Brian Cryer" <brianc@127.0.0.1.activesol.co.uk> wrote in message 
news:eOIvv936GHA.4608@TK2MSFTNGP03.phx.gbl...
> "Brian Tillman" <tillman1952@yahoo.com> wrote in message 
> news:%23nakFH06GHA.2380@TK2MSFTNGP02.phx.gbl...
>> Brian Cryer <brianc@127.0.0.1.activesol.co.uk> wrote:
>>
>>> The problem with this setup relates to junk. The Junk email filter in
>>> Outlook/Exchange 2003 does quite a good job at cutting out junk/spam.
>>> The problem I face is how to utilize this in respect of our "generic"
>>> email addresses. We probably get more junk on those than on all our
>>> other accounts combined, but I couldn't see any rule option to
>>> forward email unless it is marked as junk. Once the email has been
>>> forwarded it appears to come from an internal account and the junk
>>> filter doesn't seem to get a look in.
>>
>> WIth Outlook 2003 SP2 (and maybe SP1, I don't recall), the Junk Mail 
>> filter runs before rules execute.  Thus, your rules will forward only 
>> messages Outlook does not recognize as junk mail.
>
> That helps me if I select to permanently delete junk, but I would like to 
> maintain the option of having someone manually skim through the junk 
> emails once a month or so - because I know from my own experience that 
> some genuine emails can get trapped as spam. Sorry, I start to sound like 
> I'm asking too much ...
>
> What I would like is to keep the spam in the account for what it was 
> received, but forward non spam/junk to other recipients. Unless I'm 
> missing it there doesn't seem to be any way to construct a rule around 
> junk, i.e. forward if not junk.
>
> I'm beginning to wonder whether a different approach would be better - 
> just to share the mailbox instead of forwarding, at least that way it 
> would be obvious what was junk. I'll discuss with the individuals 
> involved.

We're going the route of sharing the inbox rather than forwarding emails. 
Seems simpler and it should be more obvious what's spam/junk - at least 
according to the junk email filter.
-- 
Brian Cryer
www.cryer.co.uk/brian


0
Brian
10/9/2006 9:45:16 AM
Brian Cryer <brianc@127.0.0.1.activesol.co.uk> wrote:

> What I would like is to keep the spam in the account for what it was
> received, but forward non spam/junk to other recipients. Unless I'm
> missing it there doesn't seem to be any way to construct a rule
> around junk, i.e. forward if not junk.

I already said that that is the way Outlook currently works.  Rules that 
forward messages will work on those messages not placed in the Junk E-mail 
folder.  If the messages are in the Junk E-mail folder, once per month, as 
you say, someone can go through that folder and delete the messages that are 
truly junk and then forward the remainder, either manually by forwarding or 
by manually running the forwarding rules on the Junk E-mail folder.
-- 
Brian Tillman 

0
tillman1952 (16053)
10/9/2006 12:20:19 PM
Reply:

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