Outlook Sync issue

One of my users all of a sudden had this problem. Last Friday, she found her
Outlook2003 will not receive any new emails. I checked the Exchange 2000
server and her mail-box, they look good and I was able to use another PC and
her ID to access her mail-box and see lots of new emails.
So, I did reinstall the Outlook 2003, delete ost file and re-sync and go
through  MS article 842284. But it is still the same thing. She can not get
new emails. However, when I remove ost file and re-sync, she will see the
old emails until Friday. In her Outlook folder, there are sync errors.
I don't think this is an exchange server issue, because using a different
machine and same ID, it will be fine, and nobody else has the same
situation.
Anybody can help? Or do you know how to manually completely remove
Outlook2003????
Thanks!


0
andy.zhou (8)
11/21/2005 5:23:34 PM
outlook 87535 articles. 10 followers. Follow

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"Andy" <andy.zhou@mail.com> wrote in message 
news:uIpkOBs7FHA.2040@TK2MSFTNGP14.phx.gbl...
> One of my users all of a sudden had this problem. Last Friday, she found 
> her
> Outlook2003 will not receive any new emails. I checked the Exchange 2000
> server and her mail-box, they look good and I was able to use another PC 
> and
> her ID to access her mail-box and see lots of new emails.
> So, I did reinstall the Outlook 2003, delete ost file and re-sync and go
> through  MS article 842284. But it is still the same thing. She can not 
> get
> new emails. However, when I remove ost file and re-sync, she will see the
> old emails until Friday. In her Outlook folder, there are sync errors.
> I don't think this is an exchange server issue, because using a different
> machine and same ID, it will be fine, and nobody else has the same
> situation.
> Anybody can help? Or do you know how to manually completely remove
> Outlook2003????
> Thanks!
>
>

What SP on Outlook/Office?
What are the sync errors?
Are you sure it's a sync issue, and not the more common "software firewall 
preventing UDP packets from reaching the client" issue? 


0
lanwench (7567)
11/21/2005 6:19:48 PM
What SP on Outlook/Office?
Office 2003, SP2

What are the sync errors?
See below.

Are you sure it's a sync issue, and not the more common "software firewall
 preventing UDP packets from reaching the client" issue?
Can sync old emails. It worked before, on last Friday nothing was 
installed/changed. Everybody else is fine.

>

From: Sharon Ferguson

Sent: Monday, November 21, 2005 9:50 AM

To: Sharon Ferguson

Subject: Synchronization Log:

Importance: High

9:50:18 Synchronizer Version 11.0.6555

9:50:18 Synchronizing Mailbox 'Sharon Ferguson'

9:50:18 Synchronizing server changes in folder 'Inbox'

9:50:18 Downloading from server 'server.domain.com'

9:50:26 Error synchronizing folder

9:50:26 [80070005-30070805-0-560]

9:50:26 Microsoft Office Outlook Offline Folders

9:50:26 For more information on this failure, click the URL below:

9:50:26 
http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80070005-30070805-0-560

9:50:26 Done

"Lanwench [MVP - Exchange]" 
<lanwench@heybuddy.donotsendme.unsolicitedmail.atyahoo.com> wrote in message 
news:Olg%23A4s7FHA.1184@TK2MSFTNGP12.phx.gbl...
>
> "Andy" <andy.zhou@mail.com> wrote in message 
> news:uIpkOBs7FHA.2040@TK2MSFTNGP14.phx.gbl...
>> One of my users all of a sudden had this problem. Last Friday, she found 
>> her
>> Outlook2003 will not receive any new emails. I checked the Exchange 2000
>> server and her mail-box, they look good and I was able to use another PC 
>> and
>> her ID to access her mail-box and see lots of new emails.
>> So, I did reinstall the Outlook 2003, delete ost file and re-sync and go
>> through  MS article 842284. But it is still the same thing. She can not 
>> get
>> new emails. However, when I remove ost file and re-sync, she will see the
>> old emails until Friday. In her Outlook folder, there are sync errors.
>> I don't think this is an exchange server issue, because using a different
>> machine and same ID, it will be fine, and nobody else has the same
>> situation.
>> Anybody can help? Or do you know how to manually completely remove
>> Outlook2003????
>> Thanks!
>>
>>
>
> What SP on Outlook/Office?
> What are the sync errors?
> Are you sure it's a sync issue, and not the more common "software firewall 
> preventing UDP packets from reaching the client" issue?
> 


0
andy.zhou (8)
11/21/2005 7:26:34 PM

In news:%23pn49Ft7FHA.1864@TK2MSFTNGP12.phx.gbl,
Andy <andy.zhou@mail.com> typed:
> What SP on Outlook/Office?
> Office 2003, SP2
>
> What are the sync errors?
> See below.
>

Did you try everything suggested in the link provided?

> Are you sure it's a sync issue, and not the more common "software
> firewall preventing UDP packets from reaching the client" issue?
> Can sync old emails. It worked before, on last Friday nothing was
> installed/changed. Everybody else is fine.
>
>>
>
> From: Sharon Ferguson
>
> Sent: Monday, November 21, 2005 9:50 AM
>
> To: Sharon Ferguson
>
> Subject: Synchronization Log:
>
> Importance: High
>
> 9:50:18 Synchronizer Version 11.0.6555
>
> 9:50:18 Synchronizing Mailbox 'Sharon Ferguson'
>
> 9:50:18 Synchronizing server changes in folder 'Inbox'
>
> 9:50:18 Downloading from server 'server.domain.com'
>
> 9:50:26 Error synchronizing folder
>
> 9:50:26 [80070005-30070805-0-560]
>
> 9:50:26 Microsoft Office Outlook Offline Folders
>
> 9:50:26 For more information on this failure, click the URL below:
>
> 9:50:26
> http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80070005-30070805-0-560
>
> 9:50:26 Done
>
<snip> 


0
lanwench (7567)
11/22/2005 4:12:21 PM
Reply:

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