For the past two weeks I have been trying to figure out why I cannot get Outlook 2000 to save new contact information. This started as an intermittent problem that now has progressed to permanent status. When I try to save any new contact information I get the " Outlook has encountered a problem & needs to close. We are sorry for the inconvenience." message dialog box. I send the error message and the program closes. I am now at the place where Outlook is unusable for any new contact information. I have run the repair outlook routine without success. I suspect the .pst file but do not know how to repair it. Anyone know what is going on here? George
How big is your .PST file? -- Jocelyn Fiorello MVP - Outlook *** Replies sent to my e-mail address will probably not be answered -- please reply only to the newsgroup to preserve the message thread. *** "GWL" <gleese@alltel.net> wrote in message news:%23QFl2n9RDHA.3192@TK2MSFTNGP10.phx.gbl... > For the past two weeks I have been trying to figure out why I cannot get > Outlook 2000 to save new contact information. This started as an > intermittent problem that now has progressed to permanent status. When I try > to save any new contact information I get the " Outlook has encountered a > problem & needs to close. We are sorry for the inconvenience." message > dialog box. I send the error message and the program closes. I am now at > the place where Outlook is unusable for any new contact information. I have > run the repair outlook routine without success. I suspect the .pst file but > do not know how to repair it. Anyone know what is going on here? > > George > > >
My pst file is 4384K. George "Jocelyn Fiorello [MVP - Outlook]" <jfiorelloNOSPAM@mvps.org> wrote in message news:u$0cIW%23RDHA.2236@tk2msftngp13.phx.gbl... > How big is your .PST file? > > -- > Jocelyn Fiorello > MVP - Outlook > > *** Replies sent to my e-mail address will probably not be answered -- > please reply only to the newsgroup to preserve the message thread. *** > > > "GWL" <gleese@alltel.net> wrote in message > news:%23QFl2n9RDHA.3192@TK2MSFTNGP10.phx.gbl... > > For the past two weeks I have been trying to figure out why I cannot > get > > Outlook 2000 to save new contact information. This started as an > > intermittent problem that now has progressed to permanent status. When > I try > > to save any new contact information I get the " Outlook has > encountered a > > problem & needs to close. We are sorry for the inconvenience." message > > dialog box. I send the error message and the program closes. I am now > at > > the place where Outlook is unusable for any new contact information. I > have > > run the repair outlook routine without success. I suspect the .pst > file but > > do not know how to repair it. Anyone know what is going on here? > > > > George > > > > > > > >
I have compacted and reduced the pst file to no avail. I have found at least one record that will not delete, open or modify in any way. Any activity with this record will generate the" Outlook has encountered a problem & needs to close" error. If this record is the problem, I do not seem to have a way to delete it from Outlook. I guess it is possible that it is tied to another record (cross linked) somehow, but a solution escapes me. George "Jocelyn Fiorello [MVP - Outlook]" <jfiorelloNOSPAM@mvps.org> wrote in message news:u$0cIW%23RDHA.2236@tk2msftngp13.phx.gbl... > How big is your .PST file? > > -- > Jocelyn Fiorello > MVP - Outlook > > *** Replies sent to my e-mail address will probably not be answered -- > please reply only to the newsgroup to preserve the message thread. *** > > > "GWL" <gleese@alltel.net> wrote in message > news:%23QFl2n9RDHA.3192@TK2MSFTNGP10.phx.gbl... > > For the past two weeks I have been trying to figure out why I cannot > get > > Outlook 2000 to save new contact information. This started as an > > intermittent problem that now has progressed to permanent status. When > I try > > to save any new contact information I get the " Outlook has > encountered a > > problem & needs to close. We are sorry for the inconvenience." message > > dialog box. I send the error message and the program closes. I am now > at > > the place where Outlook is unusable for any new contact information. I > have > > run the repair outlook routine without success. I suspect the .pst > file but > > do not know how to repair it. Anyone know what is going on here? > > > > George > > > > > > > >
Have you tried running the Inbox Repair Tool (scanpst.exe) against your ..PST file to see if it finds any errors? Note that this is not the same thing as running Detect and Repair... -- Jocelyn Fiorello MVP - Outlook *** Replies sent to my e-mail address will probably not be answered -- please reply only to the newsgroup to preserve the message thread. *** "GWL" <gleese@alltel.net> wrote in message news:eGm0U%23%23RDHA.1552@TK2MSFTNGP10.phx.gbl... > I have compacted and reduced the pst file to no avail. I have found at least > one record that will not delete, open or modify in any way. Any activity > with this record will generate the" Outlook has encountered a problem & > needs to close" error. If this record is the problem, I do not seem to have > a way to delete it from Outlook. I guess it is possible that it is tied to > another record (cross linked) somehow, but a solution escapes me. > > George > > "Jocelyn Fiorello [MVP - Outlook]" <jfiorelloNOSPAM@mvps.org> wrote in > message news:u$0cIW%23RDHA.2236@tk2msftngp13.phx.gbl... > > How big is your .PST file? > > > > -- > > Jocelyn Fiorello > > MVP - Outlook > > > > *** Replies sent to my e-mail address will probably not be answered -- > > please reply only to the newsgroup to preserve the message thread. *** > > > > > > "GWL" <gleese@alltel.net> wrote in message > > news:%23QFl2n9RDHA.3192@TK2MSFTNGP10.phx.gbl... > > > For the past two weeks I have been trying to figure out why I cannot > > get > > > Outlook 2000 to save new contact information. This started as an > > > intermittent problem that now has progressed to permanent status. When > > I try > > > to save any new contact information I get the " Outlook has > > encountered a > > > problem & needs to close. We are sorry for the inconvenience." message > > > dialog box. I send the error message and the program closes. I am now > > at > > > the place where Outlook is unusable for any new contact information. I > > have > > > run the repair outlook routine without success. I suspect the .pst > > file but > > > do not know how to repair it. Anyone know what is going on here? > > > > > > George > > > > > > > > > > > > > > >
I did not know about scanpst and I just ran it. It showed errors and repaired them, but the problem remains. If I start a new contact and save with name only, the contact saves. If I go on to add a Phone number or address (each independently) I get the error message and outlook closes. I ran scanpst a second time and it revealed no additional errors. George Leese "Jocelyn Fiorello [MVP - Outlook]" <jfiorelloNOSPAM@mvps.org> wrote in message news:O$YEqlASDHA.2852@tk2msftngp13.phx.gbl... > Have you tried running the Inbox Repair Tool (scanpst.exe) against your > .PST file to see if it finds any errors? Note that this is not the same > thing as running Detect and Repair... > > -- > Jocelyn Fiorello > MVP - Outlook > > *** Replies sent to my e-mail address will probably not be answered -- > please reply only to the newsgroup to preserve the message thread. *** > > > "GWL" <gleese@alltel.net> wrote in message > news:eGm0U%23%23RDHA.1552@TK2MSFTNGP10.phx.gbl... > > I have compacted and reduced the pst file to no avail. I have found at > least > > one record that will not delete, open or modify in any way. Any > activity > > with this record will generate the" Outlook has encountered a problem > & > > needs to close" error. If this record is the problem, I do not seem to > have > > a way to delete it from Outlook. I guess it is possible that it is > tied to > > another record (cross linked) somehow, but a solution escapes me. > > > > George > > > > "Jocelyn Fiorello [MVP - Outlook]" <jfiorelloNOSPAM@mvps.org> wrote in > > message news:u$0cIW%23RDHA.2236@tk2msftngp13.phx.gbl... > > > How big is your .PST file? > > > > > > -- > > > Jocelyn Fiorello > > > MVP - Outlook > > > > > > *** Replies sent to my e-mail address will probably not be > answered -- > > > please reply only to the newsgroup to preserve the message thread. > *** > > > > > > > > > "GWL" <gleese@alltel.net> wrote in message > > > news:%23QFl2n9RDHA.3192@TK2MSFTNGP10.phx.gbl... > > > > For the past two weeks I have been trying to figure out why I > cannot > > > get > > > > Outlook 2000 to save new contact information. This started as an > > > > intermittent problem that now has progressed to permanent status. > When > > > I try > > > > to save any new contact information I get the " Outlook has > > > encountered a > > > > problem & needs to close. We are sorry for the inconvenience." > message > > > > dialog box. I send the error message and the program closes. I am > now > > > at > > > > the place where Outlook is unusable for any new contact > information. I > > > have > > > > run the repair outlook routine without success. I suspect the .pst > > > file but > > > > do not know how to repair it. Anyone know what is going on here? > > > > > > > > George > > > > > > > > > > > > > > > > > > > > > > > >
See if any of the additional tips on the following page are helpful: http://www.slipstick.com/problems/scanpst.htm -- Jocelyn Fiorello MVP - Outlook *** Replies sent to my e-mail address will probably not be answered -- please reply only to the newsgroup to preserve the message thread. *** "GWL" <gleese@alltel.net> wrote in message news:Ooqs7LBSDHA.560@TK2MSFTNGP10.phx.gbl... > I did not know about scanpst and I just ran it. It showed errors and > repaired them, but the problem remains. If I start a new contact and save > with name only, the contact saves. If I go on to add a Phone number or > address (each independently) I get the error message and outlook closes. I > ran scanpst a second time and it revealed no additional errors. > > George Leese > > "Jocelyn Fiorello [MVP - Outlook]" <jfiorelloNOSPAM@mvps.org> wrote in > message news:O$YEqlASDHA.2852@tk2msftngp13.phx.gbl... > > Have you tried running the Inbox Repair Tool (scanpst.exe) against your > > .PST file to see if it finds any errors? Note that this is not the same > > thing as running Detect and Repair... > > > > -- > > Jocelyn Fiorello > > MVP - Outlook > > > > *** Replies sent to my e-mail address will probably not be answered -- > > please reply only to the newsgroup to preserve the message thread. *** > > > > > > "GWL" <gleese@alltel.net> wrote in message > > news:eGm0U%23%23RDHA.1552@TK2MSFTNGP10.phx.gbl... > > > I have compacted and reduced the pst file to no avail. I have found at > > least > > > one record that will not delete, open or modify in any way. Any > > activity > > > with this record will generate the" Outlook has encountered a problem > > & > > > needs to close" error. If this record is the problem, I do not seem to > > have > > > a way to delete it from Outlook. I guess it is possible that it is > > tied to > > > another record (cross linked) somehow, but a solution escapes me. > > > > > > George > > > > > > "Jocelyn Fiorello [MVP - Outlook]" <jfiorelloNOSPAM@mvps.org> wrote in > > > message news:u$0cIW%23RDHA.2236@tk2msftngp13.phx.gbl... > > > > How big is your .PST file? > > > > > > > > -- > > > > Jocelyn Fiorello > > > > MVP - Outlook > > > > > > > > *** Replies sent to my e-mail address will probably not be > > answered -- > > > > please reply only to the newsgroup to preserve the message thread. > > *** > > > > > > > > > > > > "GWL" <gleese@alltel.net> wrote in message > > > > news:%23QFl2n9RDHA.3192@TK2MSFTNGP10.phx.gbl... > > > > > For the past two weeks I have been trying to figure out why I > > cannot > > > > get > > > > > Outlook 2000 to save new contact information. This started as an > > > > > intermittent problem that now has progressed to permanent status. > > When > > > > I try > > > > > to save any new contact information I get the " Outlook has > > > > encountered a > > > > > problem & needs to close. We are sorry for the inconvenience." > > message > > > > > dialog box. I send the error message and the program closes. I am > > now > > > > at > > > > > the place where Outlook is unusable for any new contact > > information. I > > > > have > > > > > run the repair outlook routine without success. I suspect the ..pst > > > > file but > > > > > do not know how to repair it. Anyone know what is going on here? > > > > > > > > > > George > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > >
Jocelyn, I have tried everything that you have suggested except the program that must be purchased. Still no go. I did do some more trouble shooting this morning and may have found a clue for someone who understands Outlook better than me. I no longer suspect the PST file because I moved the old files and forced Outlook to create a new file with no data. Even this new file cannot save with the same exact error message. Do you think I should try an uninstall and reinstall instead of the repair that did not work. Maybe some registry key is corrupted? George Leese "Jocelyn Fiorello [MVP - Outlook]" <jfiorelloNOSPAM@mvps.org> wrote in message news:eaNmgaBSDHA.2148@TK2MSFTNGP12.phx.gbl... > See if any of the additional tips on the following page are helpful: > > http://www.slipstick.com/problems/scanpst.htm > > -- > Jocelyn Fiorello > MVP - Outlook > > *** Replies sent to my e-mail address will probably not be answered -- > please reply only to the newsgroup to preserve the message thread. *** > > > "GWL" <gleese@alltel.net> wrote in message > news:Ooqs7LBSDHA.560@TK2MSFTNGP10.phx.gbl... > > I did not know about scanpst and I just ran it. It showed errors and > > repaired them, but the problem remains. If I start a new contact and > save > > with name only, the contact saves. If I go on to add a Phone number or > > address (each independently) I get the error message and outlook > closes. I > > ran scanpst a second time and it revealed no additional errors. > > > > George Leese > > > > "Jocelyn Fiorello [MVP - Outlook]" <jfiorelloNOSPAM@mvps.org> wrote in > > message news:O$YEqlASDHA.2852@tk2msftngp13.phx.gbl... > > > Have you tried running the Inbox Repair Tool (scanpst.exe) against > your > > > .PST file to see if it finds any errors? Note that this is not the > same > > > thing as running Detect and Repair... > > > > > > -- > > > Jocelyn Fiorello > > > MVP - Outlook > > > > > > *** Replies sent to my e-mail address will probably not be > answered -- > > > please reply only to the newsgroup to preserve the message thread. > *** > > > > > > > > > "GWL" <gleese@alltel.net> wrote in message > > > news:eGm0U%23%23RDHA.1552@TK2MSFTNGP10.phx.gbl... > > > > I have compacted and reduced the pst file to no avail. I have > found at > > > least > > > > one record that will not delete, open or modify in any way. Any > > > activity > > > > with this record will generate the" Outlook has encountered a > problem > > > & > > > > needs to close" error. If this record is the problem, I do not > seem to > > > have > > > > a way to delete it from Outlook. I guess it is possible that it is > > > tied to > > > > another record (cross linked) somehow, but a solution escapes me. > > > > > > > > George > > > > > > > > "Jocelyn Fiorello [MVP - Outlook]" <jfiorelloNOSPAM@mvps.org> > wrote in > > > > message news:u$0cIW%23RDHA.2236@tk2msftngp13.phx.gbl... > > > > > How big is your .PST file? > > > > > > > > > > -- > > > > > Jocelyn Fiorello > > > > > MVP - Outlook > > > > > > > > > > *** Replies sent to my e-mail address will probably not be > > > answered -- > > > > > please reply only to the newsgroup to preserve the message > thread. > > > *** > > > > > > > > > > > > > > > "GWL" <gleese@alltel.net> wrote in message > > > > > news:%23QFl2n9RDHA.3192@TK2MSFTNGP10.phx.gbl... > > > > > > For the past two weeks I have been trying to figure out why I > > > cannot > > > > > get > > > > > > Outlook 2000 to save new contact information. This started as > an > > > > > > intermittent problem that now has progressed to permanent > status. > > > When > > > > > I try > > > > > > to save any new contact information I get the " Outlook has > > > > > encountered a > > > > > > problem & needs to close. We are sorry for the inconvenience." > > > message > > > > > > dialog box. I send the error message and the program closes. > I am > > > now > > > > > at > > > > > > the place where Outlook is unusable for any new contact > > > information. I > > > > > have > > > > > > run the repair outlook routine without success. I suspect the > .pst > > > > > file but > > > > > > do not know how to repair it. Anyone know what is going on > here? > > > > > > > > > > > > George > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > >
You could try it, but unfortunately reinstalling Outlook usually doesn't change the files that seem to cause the most problems. Does the error dialog you get when Outlook crashes give you any details to look at? If so, what are they? You might try searching the Microsoft Knowledge Base for error messages such as the one you're getting...there may be some other files you can try deleting. Also, you could try deleting and recreating your mail profile(s), which sometimes helps cure various ills. -- Jocelyn Fiorello MVP - Outlook *** Replies sent to my e-mail address will probably not be answered -- please reply only to the newsgroup to preserve the message thread. *** "GWL" <gleese@alltel.net> wrote in message news:uRU0ngHSDHA.2432@TK2MSFTNGP10.phx.gbl... > Jocelyn, I have tried everything that you have suggested except the program > that must be purchased. Still no go. I did do some more trouble shooting > this morning and may have found a clue for someone who understands Outlook > better than me. I no longer suspect the PST file because I moved the old > files and forced Outlook to create a new file with no data. Even this new > file cannot save with the same exact error message. Do you think I should > try an uninstall and reinstall instead of the repair that did not work. > Maybe some registry key is corrupted? > > George Leese > > > "Jocelyn Fiorello [MVP - Outlook]" <jfiorelloNOSPAM@mvps.org> wrote in > message news:eaNmgaBSDHA.2148@TK2MSFTNGP12.phx.gbl... > > See if any of the additional tips on the following page are helpful: > > > > http://www.slipstick.com/problems/scanpst.htm > > > > -- > > Jocelyn Fiorello > > MVP - Outlook > > > > *** Replies sent to my e-mail address will probably not be answered -- > > please reply only to the newsgroup to preserve the message thread. *** > > > > > > "GWL" <gleese@alltel.net> wrote in message > > news:Ooqs7LBSDHA.560@TK2MSFTNGP10.phx.gbl... > > > I did not know about scanpst and I just ran it. It showed errors and > > > repaired them, but the problem remains. If I start a new contact and > > save > > > with name only, the contact saves. If I go on to add a Phone number or > > > address (each independently) I get the error message and outlook > > closes. I > > > ran scanpst a second time and it revealed no additional errors. > > > > > > George Leese > > > > > > "Jocelyn Fiorello [MVP - Outlook]" <jfiorelloNOSPAM@mvps.org> wrote in > > > message news:O$YEqlASDHA.2852@tk2msftngp13.phx.gbl... > > > > Have you tried running the Inbox Repair Tool (scanpst.exe) against > > your > > > > .PST file to see if it finds any errors? Note that this is not the > > same > > > > thing as running Detect and Repair... > > > > > > > > -- > > > > Jocelyn Fiorello > > > > MVP - Outlook > > > > > > > > *** Replies sent to my e-mail address will probably not be > > answered -- > > > > please reply only to the newsgroup to preserve the message thread. > > *** > > > > > > > > > > > > "GWL" <gleese@alltel.net> wrote in message > > > > news:eGm0U%23%23RDHA.1552@TK2MSFTNGP10.phx.gbl... > > > > > I have compacted and reduced the pst file to no avail. I have > > found at > > > > least > > > > > one record that will not delete, open or modify in any way. Any > > > > activity > > > > > with this record will generate the" Outlook has encountered a > > problem > > > > & > > > > > needs to close" error. If this record is the problem, I do not > > seem to > > > > have > > > > > a way to delete it from Outlook. I guess it is possible that it is > > > > tied to > > > > > another record (cross linked) somehow, but a solution escapes me. > > > > > > > > > > George > > > > > > > > > > "Jocelyn Fiorello [MVP - Outlook]" <jfiorelloNOSPAM@mvps.org> > > wrote in > > > > > message news:u$0cIW%23RDHA.2236@tk2msftngp13.phx.gbl... > > > > > > How big is your .PST file? > > > > > > > > > > > > -- > > > > > > Jocelyn Fiorello > > > > > > MVP - Outlook > > > > > > > > > > > > *** Replies sent to my e-mail address will probably not be > > > > answered -- > > > > > > please reply only to the newsgroup to preserve the message > > thread. > > > > *** > > > > > > > > > > > > > > > > > > "GWL" <gleese@alltel.net> wrote in message > > > > > > news:%23QFl2n9RDHA.3192@TK2MSFTNGP10.phx.gbl... > > > > > > > For the past two weeks I have been trying to figure out why I > > > > cannot > > > > > > get > > > > > > > Outlook 2000 to save new contact information. This started as > > an > > > > > > > intermittent problem that now has progressed to permanent > > status. > > > > When > > > > > > I try > > > > > > > to save any new contact information I get the " Outlook has > > > > > > encountered a > > > > > > > problem & needs to close. We are sorry for the inconvenience." > > > > message > > > > > > > dialog box. I send the error message and the program closes. > > I am > > > > now > > > > > > at > > > > > > > the place where Outlook is unusable for any new contact > > > > information. I > > > > > > have > > > > > > > run the repair outlook routine without success. I suspect the > > .pst > > > > > > file but > > > > > > > do not know how to repair it. Anyone know what is going on > > here? > > > > > > > > > > > > > > George > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > >
Well I went ahead and completely uninstalled Outlook, did a cold boot and reinstalled after being sure that all the outlook folders scattered around the hard disk were empty. Opened the new Outlook and the same problem exists even with a newly created empty PST. The error message is the cryptic "Outlook has encountered a problem and needs to close. Sorry ect.". No other info in the error message. I did try to read the error report that is generated to Microsoft, but it appeared to be just long listing of memory addresses. The only clue that I have discovered is that a new entry will save properly only if I do not try to include an address. Every attempt to access the address dialog box will result in the error when Save and Close is clicked or if any form of a save is attempted. So it appears to be something in the address system that is causing the error. George Leese "Jocelyn Fiorello [MVP - Outlook]" <jfiorelloNOSPAM@mvps.org> wrote in message news:uQ4kd5JSDHA.1720@TK2MSFTNGP12.phx.gbl... > You could try it, but unfortunately reinstalling Outlook usually doesn't > change the files that seem to cause the most problems. Does the error > dialog you get when Outlook crashes give you any details to look at? If > so, what are they? You might try searching the Microsoft Knowledge Base > for error messages such as the one you're getting...there may be some > other files you can try deleting. Also, you could try deleting and > recreating your mail profile(s), which sometimes helps cure various > ills. > > -- > Jocelyn Fiorello > MVP - Outlook > > *** Replies sent to my e-mail address will probably not be answered -- > please reply only to the newsgroup to preserve the message thread. *** > > > "GWL" <gleese@alltel.net> wrote in message > news:uRU0ngHSDHA.2432@TK2MSFTNGP10.phx.gbl... > > Jocelyn, I have tried everything that you have suggested except the > program > > that must be purchased. Still no go. I did do some more trouble > shooting > > this morning and may have found a clue for someone who understands > Outlook > > better than me. I no longer suspect the PST file because I moved the > old > > files and forced Outlook to create a new file with no data. Even this > new > > file cannot save with the same exact error message. Do you think I > should > > try an uninstall and reinstall instead of the repair that did not > work. > > Maybe some registry key is corrupted? > > > > George Leese > > > > > > "Jocelyn Fiorello [MVP - Outlook]" <jfiorelloNOSPAM@mvps.org> wrote in > > message news:eaNmgaBSDHA.2148@TK2MSFTNGP12.phx.gbl... > > > See if any of the additional tips on the following page are helpful: > > > > > > http://www.slipstick.com/problems/scanpst.htm > > > > > > -- > > > Jocelyn Fiorello > > > MVP - Outlook > > > > > > *** Replies sent to my e-mail address will probably not be > answered -- > > > please reply only to the newsgroup to preserve the message thread. > *** > > > > > > > > > "GWL" <gleese@alltel.net> wrote in message > > > news:Ooqs7LBSDHA.560@TK2MSFTNGP10.phx.gbl... > > > > I did not know about scanpst and I just ran it. It showed errors > and > > > > repaired them, but the problem remains. If I start a new contact > and > > > save > > > > with name only, the contact saves. If I go on to add a Phone > number or > > > > address (each independently) I get the error message and outlook > > > closes. I > > > > ran scanpst a second time and it revealed no additional errors. > > > > > > > > George Leese > > > > > > > > "Jocelyn Fiorello [MVP - Outlook]" <jfiorelloNOSPAM@mvps.org> > wrote in > > > > message news:O$YEqlASDHA.2852@tk2msftngp13.phx.gbl... > > > > > Have you tried running the Inbox Repair Tool (scanpst.exe) > against > > > your > > > > > .PST file to see if it finds any errors? Note that this is not > the > > > same > > > > > thing as running Detect and Repair... > > > > > > > > > > -- > > > > > Jocelyn Fiorello > > > > > MVP - Outlook > > > > > > > > > > *** Replies sent to my e-mail address will probably not be > > > answered -- > > > > > please reply only to the newsgroup to preserve the message > thread. > > > *** > > > > > > > > > > > > > > > "GWL" <gleese@alltel.net> wrote in message > > > > > news:eGm0U%23%23RDHA.1552@TK2MSFTNGP10.phx.gbl... > > > > > > I have compacted and reduced the pst file to no avail. I have > > > found at > > > > > least > > > > > > one record that will not delete, open or modify in any way. > Any > > > > > activity > > > > > > with this record will generate the" Outlook has encountered a > > > problem > > > > > & > > > > > > needs to close" error. If this record is the problem, I do not > > > seem to > > > > > have > > > > > > a way to delete it from Outlook. I guess it is possible that > it is > > > > > tied to > > > > > > another record (cross linked) somehow, but a solution escapes > me. > > > > > > > > > > > > George > > > > > > > > > > > > "Jocelyn Fiorello [MVP - Outlook]" <jfiorelloNOSPAM@mvps.org> > > > wrote in > > > > > > message news:u$0cIW%23RDHA.2236@tk2msftngp13.phx.gbl... > > > > > > > How big is your .PST file? > > > > > > > > > > > > > > -- > > > > > > > Jocelyn Fiorello > > > > > > > MVP - Outlook > > > > > > > > > > > > > > *** Replies sent to my e-mail address will probably not be > > > > > answered -- > > > > > > > please reply only to the newsgroup to preserve the message > > > thread. > > > > > *** > > > > > > > > > > > > > > > > > > > > > "GWL" <gleese@alltel.net> wrote in message > > > > > > > news:%23QFl2n9RDHA.3192@TK2MSFTNGP10.phx.gbl... > > > > > > > > For the past two weeks I have been trying to figure out > why I > > > > > cannot > > > > > > > get > > > > > > > > Outlook 2000 to save new contact information. This started > as > > > an > > > > > > > > intermittent problem that now has progressed to permanent > > > status. > > > > > When > > > > > > > I try > > > > > > > > to save any new contact information I get the " Outlook > has > > > > > > > encountered a > > > > > > > > problem & needs to close. We are sorry for the > inconvenience." > > > > > message > > > > > > > > dialog box. I send the error message and the program > closes. > > > I am > > > > > now > > > > > > > at > > > > > > > > the place where Outlook is unusable for any new contact > > > > > information. I > > > > > > > have > > > > > > > > run the repair outlook routine without success. I suspect > the > > > .pst > > > > > > > file but > > > > > > > > do not know how to repair it. Anyone know what is going on > > > here? > > > > > > > > > > > > > > > > George > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > >
Unfortunately I've pretty much exhausted everything I can think of on this one...the only thing I can suggest is that you start a new thread (possibly in microsoft.public.outlook.contacts, only because that's where the problem seems to lie), and describe what you've already done to troubleshoot the problem. Perhaps someone else will be able to give you more guidance. Sorry I couldn't help you further. -- Jocelyn Fiorello MVP - Outlook *** Replies sent to my e-mail address will probably not be answered -- please reply only to the newsgroup to preserve the message thread. *** "GWL" <gleese@alltel.net> wrote in message news:ec$g9DKSDHA.940@TK2MSFTNGP11.phx.gbl... > Well I went ahead and completely uninstalled Outlook, did a cold boot and > reinstalled after being sure that all the outlook folders scattered around > the hard disk were empty. Opened the new Outlook and the same problem exists > even with a newly created empty PST. The error message is the cryptic > "Outlook has encountered a problem and needs to close. Sorry ect.". No other > info in the error message. I did try to read the error report that is > generated to Microsoft, but it appeared to be just long listing of memory > addresses. The only clue that I have discovered is that a new entry will > save properly only if I do not try to include an address. Every attempt to > access the address dialog box will result in the error when Save and Close > is clicked or if any form of a save is attempted. So it appears to be > something in the address system that is causing the error. > > George Leese > > > > > "Jocelyn Fiorello [MVP - Outlook]" <jfiorelloNOSPAM@mvps.org> wrote in > message news:uQ4kd5JSDHA.1720@TK2MSFTNGP12.phx.gbl... > > You could try it, but unfortunately reinstalling Outlook usually doesn't > > change the files that seem to cause the most problems. Does the error > > dialog you get when Outlook crashes give you any details to look at? If > > so, what are they? You might try searching the Microsoft Knowledge Base > > for error messages such as the one you're getting...there may be some > > other files you can try deleting. Also, you could try deleting and > > recreating your mail profile(s), which sometimes helps cure various > > ills. > > > > -- > > Jocelyn Fiorello > > MVP - Outlook > > > > *** Replies sent to my e-mail address will probably not be answered -- > > please reply only to the newsgroup to preserve the message thread. *** > > > > > > "GWL" <gleese@alltel.net> wrote in message > > news:uRU0ngHSDHA.2432@TK2MSFTNGP10.phx.gbl... > > > Jocelyn, I have tried everything that you have suggested except the > > program > > > that must be purchased. Still no go. I did do some more trouble > > shooting > > > this morning and may have found a clue for someone who understands > > Outlook > > > better than me. I no longer suspect the PST file because I moved the > > old > > > files and forced Outlook to create a new file with no data. Even this > > new > > > file cannot save with the same exact error message. Do you think I > > should > > > try an uninstall and reinstall instead of the repair that did not > > work. > > > Maybe some registry key is corrupted? > > > > > > George Leese > > > > > > > > > "Jocelyn Fiorello [MVP - Outlook]" <jfiorelloNOSPAM@mvps.org> wrote in > > > message news:eaNmgaBSDHA.2148@TK2MSFTNGP12.phx.gbl... > > > > See if any of the additional tips on the following page are helpful: > > > > > > > > http://www.slipstick.com/problems/scanpst.htm > > > > > > > > -- > > > > Jocelyn Fiorello > > > > MVP - Outlook > > > > > > > > *** Replies sent to my e-mail address will probably not be > > answered -- > > > > please reply only to the newsgroup to preserve the message thread. > > *** > > > > > > > > > > > > "GWL" <gleese@alltel.net> wrote in message > > > > news:Ooqs7LBSDHA.560@TK2MSFTNGP10.phx.gbl... > > > > > I did not know about scanpst and I just ran it. It showed errors > > and > > > > > repaired them, but the problem remains. If I start a new contact > > and > > > > save > > > > > with name only, the contact saves. If I go on to add a Phone > > number or > > > > > address (each independently) I get the error message and outlook > > > > closes. I > > > > > ran scanpst a second time and it revealed no additional errors. > > > > > > > > > > George Leese > > > > > > > > > > "Jocelyn Fiorello [MVP - Outlook]" <jfiorelloNOSPAM@mvps.org> > > wrote in > > > > > message news:O$YEqlASDHA.2852@tk2msftngp13.phx.gbl... > > > > > > Have you tried running the Inbox Repair Tool (scanpst.exe) > > against > > > > your > > > > > > .PST file to see if it finds any errors? Note that this is not > > the > > > > same > > > > > > thing as running Detect and Repair... > > > > > > > > > > > > -- > > > > > > Jocelyn Fiorello > > > > > > MVP - Outlook > > > > > > > > > > > > *** Replies sent to my e-mail address will probably not be > > > > answered -- > > > > > > please reply only to the newsgroup to preserve the message > > thread. > > > > *** > > > > > > > > > > > > > > > > > > "GWL" <gleese@alltel.net> wrote in message > > > > > > news:eGm0U%23%23RDHA.1552@TK2MSFTNGP10.phx.gbl... > > > > > > > I have compacted and reduced the pst file to no avail. I have > > > > found at > > > > > > least > > > > > > > one record that will not delete, open or modify in any way. > > Any > > > > > > activity > > > > > > > with this record will generate the" Outlook has encountered a > > > > problem > > > > > > & > > > > > > > needs to close" error. If this record is the problem, I do not > > > > seem to > > > > > > have > > > > > > > a way to delete it from Outlook. I guess it is possible that > > it is > > > > > > tied to > > > > > > > another record (cross linked) somehow, but a solution escapes > > me. > > > > > > > > > > > > > > George > > > > > > > > > > > > > > "Jocelyn Fiorello [MVP - Outlook]" <jfiorelloNOSPAM@mvps.org> > > > > wrote in > > > > > > > message news:u$0cIW%23RDHA.2236@tk2msftngp13.phx.gbl... > > > > > > > > How big is your .PST file? > > > > > > > > > > > > > > > > -- > > > > > > > > Jocelyn Fiorello > > > > > > > > MVP - Outlook > > > > > > > > > > > > > > > > *** Replies sent to my e-mail address will probably not be > > > > > > answered -- > > > > > > > > please reply only to the newsgroup to preserve the message > > > > thread. > > > > > > *** > > > > > > > > > > > > > > > > > > > > > > > > "GWL" <gleese@alltel.net> wrote in message > > > > > > > > news:%23QFl2n9RDHA.3192@TK2MSFTNGP10.phx.gbl... > > > > > > > > > For the past two weeks I have been trying to figure out > > why I > > > > > > cannot > > > > > > > > get > > > > > > > > > Outlook 2000 to save new contact information. This started > > as > > > > an > > > > > > > > > intermittent problem that now has progressed to permanent > > > > status. > > > > > > When > > > > > > > > I try > > > > > > > > > to save any new contact information I get the " Outlook > > has > > > > > > > > encountered a > > > > > > > > > problem & needs to close. We are sorry for the > > inconvenience." > > > > > > message > > > > > > > > > dialog box. I send the error message and the program > > closes. > > > > I am > > > > > > now > > > > > > > > at > > > > > > > > > the place where Outlook is unusable for any new contact > > > > > > information. I > > > > > > > > have > > > > > > > > > run the repair outlook routine without success. I suspect > > the > > > > .pst > > > > > > > > file but > > > > > > > > > do not know how to repair it. Anyone know what is going on > > > > here? > > > > > > > > > > > > > > > > > > George > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > >