For the past two weeks I have been trying to figure out why I cannot get
Outlook 2000 to save new contact information. This started as an
intermittent problem that now has progressed to permanent status. When I try
to save any new contact information I get the " Outlook has encountered a
problem & needs to close. We are sorry for the inconvenience." message
dialog box.  I send the error message and the program closes. I am now at
the place where Outlook is unusable for any new contact information. I have
run the repair outlook routine without success. I suspect the .pst file but
do not know how to repair it. Anyone know what is going on here?

George

How big is your .PST file?

-- 
Jocelyn Fiorello
MVP - Outlook

*** Replies sent to my e-mail address will probably not be answered -- 
please reply only to the newsgroup to preserve the message thread. ***


"GWL" <gleese@alltel.net> wrote in message
news:%23QFl2n9RDHA.3192@TK2MSFTNGP10.phx.gbl...
> For the past two weeks I have been trying to figure out why I cannot
get
> Outlook 2000 to save new contact information. This started as an
> intermittent problem that now has progressed to permanent status. When
I try
> to save any new contact information I get the " Outlook has
encountered a
> problem & needs to close. We are sorry for the inconvenience." message
> dialog box.  I send the error message and the program closes. I am now
at
> the place where Outlook is unusable for any new contact information. I
have
> run the repair outlook routine without success. I suspect the .pst
file but
> do not know how to repair it. Anyone know what is going on here?
>
> George
>
>
>

My pst file is 4384K.

George

"Jocelyn Fiorello [MVP - Outlook]" <jfiorelloNOSPAM@mvps.org> wrote in
message news:u$0cIW%23RDHA.2236@tk2msftngp13.phx.gbl...
> How big is your .PST file?
>
> -- 
> Jocelyn Fiorello
> MVP - Outlook
>
> *** Replies sent to my e-mail address will probably not be answered -- 
> please reply only to the newsgroup to preserve the message thread. ***
>
>
> "GWL" <gleese@alltel.net> wrote in message
> news:%23QFl2n9RDHA.3192@TK2MSFTNGP10.phx.gbl...
> > For the past two weeks I have been trying to figure out why I cannot
> get
> > Outlook 2000 to save new contact information. This started as an
> > intermittent problem that now has progressed to permanent status. When
> I try
> > to save any new contact information I get the " Outlook has
> encountered a
> > problem & needs to close. We are sorry for the inconvenience." message
> > dialog box.  I send the error message and the program closes. I am now
> at
> > the place where Outlook is unusable for any new contact information. I
> have
> > run the repair outlook routine without success. I suspect the .pst
> file but
> > do not know how to repair it. Anyone know what is going on here?
> >
> > George
> >
> >
> >
>
>

I have compacted and reduced the pst file to no avail. I have found at least
one record that will not delete, open or modify in any way. Any activity
with this record will generate the" Outlook has encountered a problem &
needs to close" error. If this record is the problem, I do not seem to have
a way to delete it from Outlook. I guess it is possible that it is tied to
another record (cross linked) somehow, but a solution escapes me.

George

"Jocelyn Fiorello [MVP - Outlook]" <jfiorelloNOSPAM@mvps.org> wrote in
message news:u$0cIW%23RDHA.2236@tk2msftngp13.phx.gbl...
> How big is your .PST file?
>
> -- 
> Jocelyn Fiorello
> MVP - Outlook
>
> *** Replies sent to my e-mail address will probably not be answered -- 
> please reply only to the newsgroup to preserve the message thread. ***
>
>
> "GWL" <gleese@alltel.net> wrote in message
> news:%23QFl2n9RDHA.3192@TK2MSFTNGP10.phx.gbl...
> > For the past two weeks I have been trying to figure out why I cannot
> get
> > Outlook 2000 to save new contact information. This started as an
> > intermittent problem that now has progressed to permanent status. When
> I try
> > to save any new contact information I get the " Outlook has
> encountered a
> > problem & needs to close. We are sorry for the inconvenience." message
> > dialog box.  I send the error message and the program closes. I am now
> at
> > the place where Outlook is unusable for any new contact information. I
> have
> > run the repair outlook routine without success. I suspect the .pst
> file but
> > do not know how to repair it. Anyone know what is going on here?
> >
> > George
> >
> >
> >
>
>

Have you tried running the Inbox Repair Tool (scanpst.exe) against your
..PST file to see if it finds any errors?  Note that this is not the same
thing as running Detect and Repair...

-- 
Jocelyn Fiorello
MVP - Outlook

*** Replies sent to my e-mail address will probably not be answered -- 
please reply only to the newsgroup to preserve the message thread. ***


"GWL" <gleese@alltel.net> wrote in message
news:eGm0U%23%23RDHA.1552@TK2MSFTNGP10.phx.gbl...
> I have compacted and reduced the pst file to no avail. I have found at
least
> one record that will not delete, open or modify in any way. Any
activity
> with this record will generate the" Outlook has encountered a problem
&
> needs to close" error. If this record is the problem, I do not seem to
have
> a way to delete it from Outlook. I guess it is possible that it is
tied to
> another record (cross linked) somehow, but a solution escapes me.
>
> George
>
> "Jocelyn Fiorello [MVP - Outlook]" <jfiorelloNOSPAM@mvps.org> wrote in
> message news:u$0cIW%23RDHA.2236@tk2msftngp13.phx.gbl...
> > How big is your .PST file?
> >
> > -- 
> > Jocelyn Fiorello
> > MVP - Outlook
> >
> > *** Replies sent to my e-mail address will probably not be
answered -- 
> > please reply only to the newsgroup to preserve the message thread.
***
> >
> >
> > "GWL" <gleese@alltel.net> wrote in message
> > news:%23QFl2n9RDHA.3192@TK2MSFTNGP10.phx.gbl...
> > > For the past two weeks I have been trying to figure out why I
cannot
> > get
> > > Outlook 2000 to save new contact information. This started as an
> > > intermittent problem that now has progressed to permanent status.
When
> > I try
> > > to save any new contact information I get the " Outlook has
> > encountered a
> > > problem & needs to close. We are sorry for the inconvenience."
message
> > > dialog box.  I send the error message and the program closes. I am
now
> > at
> > > the place where Outlook is unusable for any new contact
information. I
> > have
> > > run the repair outlook routine without success. I suspect the .pst
> > file but
> > > do not know how to repair it. Anyone know what is going on here?
> > >
> > > George
> > >
> > >
> > >
> >
> >
>
>

I did not know about scanpst and I just ran it. It showed errors and
repaired them, but the problem remains. If I start a new contact and save
with name only, the contact saves. If I go on to add a Phone number or
address (each independently) I get the error message and outlook closes. I
ran scanpst a second time and it revealed no additional errors.

George Leese

"Jocelyn Fiorello [MVP - Outlook]" <jfiorelloNOSPAM@mvps.org> wrote in
message news:O$YEqlASDHA.2852@tk2msftngp13.phx.gbl...
> Have you tried running the Inbox Repair Tool (scanpst.exe) against your
> .PST file to see if it finds any errors?  Note that this is not the same
> thing as running Detect and Repair...
>
> -- 
> Jocelyn Fiorello
> MVP - Outlook
>
> *** Replies sent to my e-mail address will probably not be answered -- 
> please reply only to the newsgroup to preserve the message thread. ***
>
>
> "GWL" <gleese@alltel.net> wrote in message
> news:eGm0U%23%23RDHA.1552@TK2MSFTNGP10.phx.gbl...
> > I have compacted and reduced the pst file to no avail. I have found at
> least
> > one record that will not delete, open or modify in any way. Any
> activity
> > with this record will generate the" Outlook has encountered a problem
> &
> > needs to close" error. If this record is the problem, I do not seem to
> have
> > a way to delete it from Outlook. I guess it is possible that it is
> tied to
> > another record (cross linked) somehow, but a solution escapes me.
> >
> > George
> >
> > "Jocelyn Fiorello [MVP - Outlook]" <jfiorelloNOSPAM@mvps.org> wrote in
> > message news:u$0cIW%23RDHA.2236@tk2msftngp13.phx.gbl...
> > > How big is your .PST file?
> > >
> > > -- 
> > > Jocelyn Fiorello
> > > MVP - Outlook
> > >
> > > *** Replies sent to my e-mail address will probably not be
> answered -- 
> > > please reply only to the newsgroup to preserve the message thread.
> ***
> > >
> > >
> > > "GWL" <gleese@alltel.net> wrote in message
> > > news:%23QFl2n9RDHA.3192@TK2MSFTNGP10.phx.gbl...
> > > > For the past two weeks I have been trying to figure out why I
> cannot
> > > get
> > > > Outlook 2000 to save new contact information. This started as an
> > > > intermittent problem that now has progressed to permanent status.
> When
> > > I try
> > > > to save any new contact information I get the " Outlook has
> > > encountered a
> > > > problem & needs to close. We are sorry for the inconvenience."
> message
> > > > dialog box.  I send the error message and the program closes. I am
> now
> > > at
> > > > the place where Outlook is unusable for any new contact
> information. I
> > > have
> > > > run the repair outlook routine without success. I suspect the .pst
> > > file but
> > > > do not know how to repair it. Anyone know what is going on here?
> > > >
> > > > George
> > > >
> > > >
> > > >
> > >
> > >
> >
> >
>
>

See if any of the additional tips on the following page are helpful:

http://www.slipstick.com/problems/scanpst.htm

-- 
Jocelyn Fiorello
MVP - Outlook

*** Replies sent to my e-mail address will probably not be answered -- 
please reply only to the newsgroup to preserve the message thread. ***


"GWL" <gleese@alltel.net> wrote in message
news:Ooqs7LBSDHA.560@TK2MSFTNGP10.phx.gbl...
> I did not know about scanpst and I just ran it. It showed errors and
> repaired them, but the problem remains. If I start a new contact and
save
> with name only, the contact saves. If I go on to add a Phone number or
> address (each independently) I get the error message and outlook
closes. I
> ran scanpst a second time and it revealed no additional errors.
>
> George Leese
>
> "Jocelyn Fiorello [MVP - Outlook]" <jfiorelloNOSPAM@mvps.org> wrote in
> message news:O$YEqlASDHA.2852@tk2msftngp13.phx.gbl...
> > Have you tried running the Inbox Repair Tool (scanpst.exe) against
your
> > .PST file to see if it finds any errors?  Note that this is not the
same
> > thing as running Detect and Repair...
> >
> > -- 
> > Jocelyn Fiorello
> > MVP - Outlook
> >
> > *** Replies sent to my e-mail address will probably not be
answered -- 
> > please reply only to the newsgroup to preserve the message thread.
***
> >
> >
> > "GWL" <gleese@alltel.net> wrote in message
> > news:eGm0U%23%23RDHA.1552@TK2MSFTNGP10.phx.gbl...
> > > I have compacted and reduced the pst file to no avail. I have
found at
> > least
> > > one record that will not delete, open or modify in any way. Any
> > activity
> > > with this record will generate the" Outlook has encountered a
problem
> > &
> > > needs to close" error. If this record is the problem, I do not
seem to
> > have
> > > a way to delete it from Outlook. I guess it is possible that it is
> > tied to
> > > another record (cross linked) somehow, but a solution escapes me.
> > >
> > > George
> > >
> > > "Jocelyn Fiorello [MVP - Outlook]" <jfiorelloNOSPAM@mvps.org>
wrote in
> > > message news:u$0cIW%23RDHA.2236@tk2msftngp13.phx.gbl...
> > > > How big is your .PST file?
> > > >
> > > > -- 
> > > > Jocelyn Fiorello
> > > > MVP - Outlook
> > > >
> > > > *** Replies sent to my e-mail address will probably not be
> > answered -- 
> > > > please reply only to the newsgroup to preserve the message
thread.
> > ***
> > > >
> > > >
> > > > "GWL" <gleese@alltel.net> wrote in message
> > > > news:%23QFl2n9RDHA.3192@TK2MSFTNGP10.phx.gbl...
> > > > > For the past two weeks I have been trying to figure out why I
> > cannot
> > > > get
> > > > > Outlook 2000 to save new contact information. This started as
an
> > > > > intermittent problem that now has progressed to permanent
status.
> > When
> > > > I try
> > > > > to save any new contact information I get the " Outlook has
> > > > encountered a
> > > > > problem & needs to close. We are sorry for the inconvenience."
> > message
> > > > > dialog box.  I send the error message and the program closes.
I am
> > now
> > > > at
> > > > > the place where Outlook is unusable for any new contact
> > information. I
> > > > have
> > > > > run the repair outlook routine without success. I suspect the
..pst
> > > > file but
> > > > > do not know how to repair it. Anyone know what is going on
here?
> > > > >
> > > > > George
> > > > >
> > > > >
> > > > >
> > > >
> > > >
> > >
> > >
> >
> >
>
>

Jocelyn, I have tried everything that you have suggested except the program
that must be purchased. Still no go. I did do some more trouble shooting
this morning and may have found a clue for someone who understands Outlook
better than me. I no longer suspect the PST file because I moved the old
files and forced Outlook to create a new  file with no data. Even this new
file cannot save with the same exact error message. Do you think I should
try an uninstall and reinstall instead of the repair that did not work.
Maybe some registry key is corrupted?

George Leese


"Jocelyn Fiorello [MVP - Outlook]" <jfiorelloNOSPAM@mvps.org> wrote in
message news:eaNmgaBSDHA.2148@TK2MSFTNGP12.phx.gbl...
> See if any of the additional tips on the following page are helpful:
>
> http://www.slipstick.com/problems/scanpst.htm
>
> -- 
> Jocelyn Fiorello
> MVP - Outlook
>
> *** Replies sent to my e-mail address will probably not be answered -- 
> please reply only to the newsgroup to preserve the message thread. ***
>
>
> "GWL" <gleese@alltel.net> wrote in message
> news:Ooqs7LBSDHA.560@TK2MSFTNGP10.phx.gbl...
> > I did not know about scanpst and I just ran it. It showed errors and
> > repaired them, but the problem remains. If I start a new contact and
> save
> > with name only, the contact saves. If I go on to add a Phone number or
> > address (each independently) I get the error message and outlook
> closes. I
> > ran scanpst a second time and it revealed no additional errors.
> >
> > George Leese
> >
> > "Jocelyn Fiorello [MVP - Outlook]" <jfiorelloNOSPAM@mvps.org> wrote in
> > message news:O$YEqlASDHA.2852@tk2msftngp13.phx.gbl...
> > > Have you tried running the Inbox Repair Tool (scanpst.exe) against
> your
> > > .PST file to see if it finds any errors?  Note that this is not the
> same
> > > thing as running Detect and Repair...
> > >
> > > -- 
> > > Jocelyn Fiorello
> > > MVP - Outlook
> > >
> > > *** Replies sent to my e-mail address will probably not be
> answered -- 
> > > please reply only to the newsgroup to preserve the message thread.
> ***
> > >
> > >
> > > "GWL" <gleese@alltel.net> wrote in message
> > > news:eGm0U%23%23RDHA.1552@TK2MSFTNGP10.phx.gbl...
> > > > I have compacted and reduced the pst file to no avail. I have
> found at
> > > least
> > > > one record that will not delete, open or modify in any way. Any
> > > activity
> > > > with this record will generate the" Outlook has encountered a
> problem
> > > &
> > > > needs to close" error. If this record is the problem, I do not
> seem to
> > > have
> > > > a way to delete it from Outlook. I guess it is possible that it is
> > > tied to
> > > > another record (cross linked) somehow, but a solution escapes me.
> > > >
> > > > George
> > > >
> > > > "Jocelyn Fiorello [MVP - Outlook]" <jfiorelloNOSPAM@mvps.org>
> wrote in
> > > > message news:u$0cIW%23RDHA.2236@tk2msftngp13.phx.gbl...
> > > > > How big is your .PST file?
> > > > >
> > > > > -- 
> > > > > Jocelyn Fiorello
> > > > > MVP - Outlook
> > > > >
> > > > > *** Replies sent to my e-mail address will probably not be
> > > answered -- 
> > > > > please reply only to the newsgroup to preserve the message
> thread.
> > > ***
> > > > >
> > > > >
> > > > > "GWL" <gleese@alltel.net> wrote in message
> > > > > news:%23QFl2n9RDHA.3192@TK2MSFTNGP10.phx.gbl...
> > > > > > For the past two weeks I have been trying to figure out why I
> > > cannot
> > > > > get
> > > > > > Outlook 2000 to save new contact information. This started as
> an
> > > > > > intermittent problem that now has progressed to permanent
> status.
> > > When
> > > > > I try
> > > > > > to save any new contact information I get the " Outlook has
> > > > > encountered a
> > > > > > problem & needs to close. We are sorry for the inconvenience."
> > > message
> > > > > > dialog box.  I send the error message and the program closes.
> I am
> > > now
> > > > > at
> > > > > > the place where Outlook is unusable for any new contact
> > > information. I
> > > > > have
> > > > > > run the repair outlook routine without success. I suspect the
> .pst
> > > > > file but
> > > > > > do not know how to repair it. Anyone know what is going on
> here?
> > > > > >
> > > > > > George
> > > > > >
> > > > > >
> > > > > >
> > > > >
> > > > >
> > > >
> > > >
> > >
> > >
> >
> >
>
>

You could try it, but unfortunately reinstalling Outlook usually doesn't
change the files that seem to cause the most problems.  Does the error
dialog you get when Outlook crashes give you any details to look at?  If
so, what are they?  You might try searching the Microsoft Knowledge Base
for error messages such as the one you're getting...there may be some
other files you can try deleting.  Also, you could try deleting and
recreating your mail profile(s), which sometimes helps cure various
ills.

-- 
Jocelyn Fiorello
MVP - Outlook

*** Replies sent to my e-mail address will probably not be answered -- 
please reply only to the newsgroup to preserve the message thread. ***


"GWL" <gleese@alltel.net> wrote in message
news:uRU0ngHSDHA.2432@TK2MSFTNGP10.phx.gbl...
> Jocelyn, I have tried everything that you have suggested except the
program
> that must be purchased. Still no go. I did do some more trouble
shooting
> this morning and may have found a clue for someone who understands
Outlook
> better than me. I no longer suspect the PST file because I moved the
old
> files and forced Outlook to create a new  file with no data. Even this
new
> file cannot save with the same exact error message. Do you think I
should
> try an uninstall and reinstall instead of the repair that did not
work.
> Maybe some registry key is corrupted?
>
> George Leese
>
>
> "Jocelyn Fiorello [MVP - Outlook]" <jfiorelloNOSPAM@mvps.org> wrote in
> message news:eaNmgaBSDHA.2148@TK2MSFTNGP12.phx.gbl...
> > See if any of the additional tips on the following page are helpful:
> >
> > http://www.slipstick.com/problems/scanpst.htm
> >
> > -- 
> > Jocelyn Fiorello
> > MVP - Outlook
> >
> > *** Replies sent to my e-mail address will probably not be
answered -- 
> > please reply only to the newsgroup to preserve the message thread.
***
> >
> >
> > "GWL" <gleese@alltel.net> wrote in message
> > news:Ooqs7LBSDHA.560@TK2MSFTNGP10.phx.gbl...
> > > I did not know about scanpst and I just ran it. It showed errors
and
> > > repaired them, but the problem remains. If I start a new contact
and
> > save
> > > with name only, the contact saves. If I go on to add a Phone
number or
> > > address (each independently) I get the error message and outlook
> > closes. I
> > > ran scanpst a second time and it revealed no additional errors.
> > >
> > > George Leese
> > >
> > > "Jocelyn Fiorello [MVP - Outlook]" <jfiorelloNOSPAM@mvps.org>
wrote in
> > > message news:O$YEqlASDHA.2852@tk2msftngp13.phx.gbl...
> > > > Have you tried running the Inbox Repair Tool (scanpst.exe)
against
> > your
> > > > .PST file to see if it finds any errors?  Note that this is not
the
> > same
> > > > thing as running Detect and Repair...
> > > >
> > > > -- 
> > > > Jocelyn Fiorello
> > > > MVP - Outlook
> > > >
> > > > *** Replies sent to my e-mail address will probably not be
> > answered -- 
> > > > please reply only to the newsgroup to preserve the message
thread.
> > ***
> > > >
> > > >
> > > > "GWL" <gleese@alltel.net> wrote in message
> > > > news:eGm0U%23%23RDHA.1552@TK2MSFTNGP10.phx.gbl...
> > > > > I have compacted and reduced the pst file to no avail. I have
> > found at
> > > > least
> > > > > one record that will not delete, open or modify in any way.
Any
> > > > activity
> > > > > with this record will generate the" Outlook has encountered a
> > problem
> > > > &
> > > > > needs to close" error. If this record is the problem, I do not
> > seem to
> > > > have
> > > > > a way to delete it from Outlook. I guess it is possible that
it is
> > > > tied to
> > > > > another record (cross linked) somehow, but a solution escapes
me.
> > > > >
> > > > > George
> > > > >
> > > > > "Jocelyn Fiorello [MVP - Outlook]" <jfiorelloNOSPAM@mvps.org>
> > wrote in
> > > > > message news:u$0cIW%23RDHA.2236@tk2msftngp13.phx.gbl...
> > > > > > How big is your .PST file?
> > > > > >
> > > > > > -- 
> > > > > > Jocelyn Fiorello
> > > > > > MVP - Outlook
> > > > > >
> > > > > > *** Replies sent to my e-mail address will probably not be
> > > > answered -- 
> > > > > > please reply only to the newsgroup to preserve the message
> > thread.
> > > > ***
> > > > > >
> > > > > >
> > > > > > "GWL" <gleese@alltel.net> wrote in message
> > > > > > news:%23QFl2n9RDHA.3192@TK2MSFTNGP10.phx.gbl...
> > > > > > > For the past two weeks I have been trying to figure out
why I
> > > > cannot
> > > > > > get
> > > > > > > Outlook 2000 to save new contact information. This started
as
> > an
> > > > > > > intermittent problem that now has progressed to permanent
> > status.
> > > > When
> > > > > > I try
> > > > > > > to save any new contact information I get the " Outlook
has
> > > > > > encountered a
> > > > > > > problem & needs to close. We are sorry for the
inconvenience."
> > > > message
> > > > > > > dialog box.  I send the error message and the program
closes.
> > I am
> > > > now
> > > > > > at
> > > > > > > the place where Outlook is unusable for any new contact
> > > > information. I
> > > > > > have
> > > > > > > run the repair outlook routine without success. I suspect
the
> > .pst
> > > > > > file but
> > > > > > > do not know how to repair it. Anyone know what is going on
> > here?
> > > > > > >
> > > > > > > George
> > > > > > >
> > > > > > >
> > > > > > >
> > > > > >
> > > > > >
> > > > >
> > > > >
> > > >
> > > >
> > >
> > >
> >
> >
>
>

Well I went ahead and completely uninstalled Outlook, did a cold boot and
reinstalled after being sure that all the outlook folders scattered around
the hard disk were empty. Opened the new Outlook and the same problem exists
even with a newly created empty PST. The error message is the cryptic
"Outlook has encountered a problem and needs to close. Sorry ect.". No other
info in the error message. I did try to read the error report that is
generated to Microsoft, but it appeared to be just long listing of memory
addresses. The only clue that I have discovered is that a new entry will
save properly only if I do not try to include an address. Every attempt to
access the address dialog box will result in the error when Save and Close
is clicked or if any form of a save is attempted. So it appears to be
something in the address system that is causing the error.

George Leese




"Jocelyn Fiorello [MVP - Outlook]" <jfiorelloNOSPAM@mvps.org> wrote in
message news:uQ4kd5JSDHA.1720@TK2MSFTNGP12.phx.gbl...
> You could try it, but unfortunately reinstalling Outlook usually doesn't
> change the files that seem to cause the most problems.  Does the error
> dialog you get when Outlook crashes give you any details to look at?  If
> so, what are they?  You might try searching the Microsoft Knowledge Base
> for error messages such as the one you're getting...there may be some
> other files you can try deleting.  Also, you could try deleting and
> recreating your mail profile(s), which sometimes helps cure various
> ills.
>
> -- 
> Jocelyn Fiorello
> MVP - Outlook
>
> *** Replies sent to my e-mail address will probably not be answered -- 
> please reply only to the newsgroup to preserve the message thread. ***
>
>
> "GWL" <gleese@alltel.net> wrote in message
> news:uRU0ngHSDHA.2432@TK2MSFTNGP10.phx.gbl...
> > Jocelyn, I have tried everything that you have suggested except the
> program
> > that must be purchased. Still no go. I did do some more trouble
> shooting
> > this morning and may have found a clue for someone who understands
> Outlook
> > better than me. I no longer suspect the PST file because I moved the
> old
> > files and forced Outlook to create a new  file with no data. Even this
> new
> > file cannot save with the same exact error message. Do you think I
> should
> > try an uninstall and reinstall instead of the repair that did not
> work.
> > Maybe some registry key is corrupted?
> >
> > George Leese
> >
> >
> > "Jocelyn Fiorello [MVP - Outlook]" <jfiorelloNOSPAM@mvps.org> wrote in
> > message news:eaNmgaBSDHA.2148@TK2MSFTNGP12.phx.gbl...
> > > See if any of the additional tips on the following page are helpful:
> > >
> > > http://www.slipstick.com/problems/scanpst.htm
> > >
> > > -- 
> > > Jocelyn Fiorello
> > > MVP - Outlook
> > >
> > > *** Replies sent to my e-mail address will probably not be
> answered -- 
> > > please reply only to the newsgroup to preserve the message thread.
> ***
> > >
> > >
> > > "GWL" <gleese@alltel.net> wrote in message
> > > news:Ooqs7LBSDHA.560@TK2MSFTNGP10.phx.gbl...
> > > > I did not know about scanpst and I just ran it. It showed errors
> and
> > > > repaired them, but the problem remains. If I start a new contact
> and
> > > save
> > > > with name only, the contact saves. If I go on to add a Phone
> number or
> > > > address (each independently) I get the error message and outlook
> > > closes. I
> > > > ran scanpst a second time and it revealed no additional errors.
> > > >
> > > > George Leese
> > > >
> > > > "Jocelyn Fiorello [MVP - Outlook]" <jfiorelloNOSPAM@mvps.org>
> wrote in
> > > > message news:O$YEqlASDHA.2852@tk2msftngp13.phx.gbl...
> > > > > Have you tried running the Inbox Repair Tool (scanpst.exe)
> against
> > > your
> > > > > .PST file to see if it finds any errors?  Note that this is not
> the
> > > same
> > > > > thing as running Detect and Repair...
> > > > >
> > > > > -- 
> > > > > Jocelyn Fiorello
> > > > > MVP - Outlook
> > > > >
> > > > > *** Replies sent to my e-mail address will probably not be
> > > answered -- 
> > > > > please reply only to the newsgroup to preserve the message
> thread.
> > > ***
> > > > >
> > > > >
> > > > > "GWL" <gleese@alltel.net> wrote in message
> > > > > news:eGm0U%23%23RDHA.1552@TK2MSFTNGP10.phx.gbl...
> > > > > > I have compacted and reduced the pst file to no avail. I have
> > > found at
> > > > > least
> > > > > > one record that will not delete, open or modify in any way.
> Any
> > > > > activity
> > > > > > with this record will generate the" Outlook has encountered a
> > > problem
> > > > > &
> > > > > > needs to close" error. If this record is the problem, I do not
> > > seem to
> > > > > have
> > > > > > a way to delete it from Outlook. I guess it is possible that
> it is
> > > > > tied to
> > > > > > another record (cross linked) somehow, but a solution escapes
> me.
> > > > > >
> > > > > > George
> > > > > >
> > > > > > "Jocelyn Fiorello [MVP - Outlook]" <jfiorelloNOSPAM@mvps.org>
> > > wrote in
> > > > > > message news:u$0cIW%23RDHA.2236@tk2msftngp13.phx.gbl...
> > > > > > > How big is your .PST file?
> > > > > > >
> > > > > > > -- 
> > > > > > > Jocelyn Fiorello
> > > > > > > MVP - Outlook
> > > > > > >
> > > > > > > *** Replies sent to my e-mail address will probably not be
> > > > > answered -- 
> > > > > > > please reply only to the newsgroup to preserve the message
> > > thread.
> > > > > ***
> > > > > > >
> > > > > > >
> > > > > > > "GWL" <gleese@alltel.net> wrote in message
> > > > > > > news:%23QFl2n9RDHA.3192@TK2MSFTNGP10.phx.gbl...
> > > > > > > > For the past two weeks I have been trying to figure out
> why I
> > > > > cannot
> > > > > > > get
> > > > > > > > Outlook 2000 to save new contact information. This started
> as
> > > an
> > > > > > > > intermittent problem that now has progressed to permanent
> > > status.
> > > > > When
> > > > > > > I try
> > > > > > > > to save any new contact information I get the " Outlook
> has
> > > > > > > encountered a
> > > > > > > > problem & needs to close. We are sorry for the
> inconvenience."
> > > > > message
> > > > > > > > dialog box.  I send the error message and the program
> closes.
> > > I am
> > > > > now
> > > > > > > at
> > > > > > > > the place where Outlook is unusable for any new contact
> > > > > information. I
> > > > > > > have
> > > > > > > > run the repair outlook routine without success. I suspect
> the
> > > .pst
> > > > > > > file but
> > > > > > > > do not know how to repair it. Anyone know what is going on
> > > here?
> > > > > > > >
> > > > > > > > George
> > > > > > > >
> > > > > > > >
> > > > > > > >
> > > > > > >
> > > > > > >
> > > > > >
> > > > > >
> > > > >
> > > > >
> > > >
> > > >
> > >
> > >
> >
> >
>
>

Unfortunately I've pretty much exhausted everything I can think of on
this one...the only thing I can suggest is that you start a new thread
(possibly in microsoft.public.outlook.contacts, only because that's
where the problem seems to lie), and describe what you've already done
to troubleshoot the problem.  Perhaps someone else will be able to give
you more guidance.  Sorry I couldn't help you further.

-- 
Jocelyn Fiorello
MVP - Outlook

*** Replies sent to my e-mail address will probably not be answered -- 
please reply only to the newsgroup to preserve the message thread. ***


"GWL" <gleese@alltel.net> wrote in message
news:ec$g9DKSDHA.940@TK2MSFTNGP11.phx.gbl...
> Well I went ahead and completely uninstalled Outlook, did a cold boot
and
> reinstalled after being sure that all the outlook folders scattered
around
> the hard disk were empty. Opened the new Outlook and the same problem
exists
> even with a newly created empty PST. The error message is the cryptic
> "Outlook has encountered a problem and needs to close. Sorry ect.". No
other
> info in the error message. I did try to read the error report that is
> generated to Microsoft, but it appeared to be just long listing of
memory
> addresses. The only clue that I have discovered is that a new entry
will
> save properly only if I do not try to include an address. Every
attempt to
> access the address dialog box will result in the error when Save and
Close
> is clicked or if any form of a save is attempted. So it appears to be
> something in the address system that is causing the error.
>
> George Leese
>
>
>
>
> "Jocelyn Fiorello [MVP - Outlook]" <jfiorelloNOSPAM@mvps.org> wrote in
> message news:uQ4kd5JSDHA.1720@TK2MSFTNGP12.phx.gbl...
> > You could try it, but unfortunately reinstalling Outlook usually
doesn't
> > change the files that seem to cause the most problems.  Does the
error
> > dialog you get when Outlook crashes give you any details to look at?
If
> > so, what are they?  You might try searching the Microsoft Knowledge
Base
> > for error messages such as the one you're getting...there may be
some
> > other files you can try deleting.  Also, you could try deleting and
> > recreating your mail profile(s), which sometimes helps cure various
> > ills.
> >
> > -- 
> > Jocelyn Fiorello
> > MVP - Outlook
> >
> > *** Replies sent to my e-mail address will probably not be
answered -- 
> > please reply only to the newsgroup to preserve the message thread.
***
> >
> >
> > "GWL" <gleese@alltel.net> wrote in message
> > news:uRU0ngHSDHA.2432@TK2MSFTNGP10.phx.gbl...
> > > Jocelyn, I have tried everything that you have suggested except
the
> > program
> > > that must be purchased. Still no go. I did do some more trouble
> > shooting
> > > this morning and may have found a clue for someone who understands
> > Outlook
> > > better than me. I no longer suspect the PST file because I moved
the
> > old
> > > files and forced Outlook to create a new  file with no data. Even
this
> > new
> > > file cannot save with the same exact error message. Do you think I
> > should
> > > try an uninstall and reinstall instead of the repair that did not
> > work.
> > > Maybe some registry key is corrupted?
> > >
> > > George Leese
> > >
> > >
> > > "Jocelyn Fiorello [MVP - Outlook]" <jfiorelloNOSPAM@mvps.org>
wrote in
> > > message news:eaNmgaBSDHA.2148@TK2MSFTNGP12.phx.gbl...
> > > > See if any of the additional tips on the following page are
helpful:
> > > >
> > > > http://www.slipstick.com/problems/scanpst.htm
> > > >
> > > > -- 
> > > > Jocelyn Fiorello
> > > > MVP - Outlook
> > > >
> > > > *** Replies sent to my e-mail address will probably not be
> > answered -- 
> > > > please reply only to the newsgroup to preserve the message
thread.
> > ***
> > > >
> > > >
> > > > "GWL" <gleese@alltel.net> wrote in message
> > > > news:Ooqs7LBSDHA.560@TK2MSFTNGP10.phx.gbl...
> > > > > I did not know about scanpst and I just ran it. It showed
errors
> > and
> > > > > repaired them, but the problem remains. If I start a new
contact
> > and
> > > > save
> > > > > with name only, the contact saves. If I go on to add a Phone
> > number or
> > > > > address (each independently) I get the error message and
outlook
> > > > closes. I
> > > > > ran scanpst a second time and it revealed no additional
errors.
> > > > >
> > > > > George Leese
> > > > >
> > > > > "Jocelyn Fiorello [MVP - Outlook]" <jfiorelloNOSPAM@mvps.org>
> > wrote in
> > > > > message news:O$YEqlASDHA.2852@tk2msftngp13.phx.gbl...
> > > > > > Have you tried running the Inbox Repair Tool (scanpst.exe)
> > against
> > > > your
> > > > > > .PST file to see if it finds any errors?  Note that this is
not
> > the
> > > > same
> > > > > > thing as running Detect and Repair...
> > > > > >
> > > > > > -- 
> > > > > > Jocelyn Fiorello
> > > > > > MVP - Outlook
> > > > > >
> > > > > > *** Replies sent to my e-mail address will probably not be
> > > > answered -- 
> > > > > > please reply only to the newsgroup to preserve the message
> > thread.
> > > > ***
> > > > > >
> > > > > >
> > > > > > "GWL" <gleese@alltel.net> wrote in message
> > > > > > news:eGm0U%23%23RDHA.1552@TK2MSFTNGP10.phx.gbl...
> > > > > > > I have compacted and reduced the pst file to no avail. I
have
> > > > found at
> > > > > > least
> > > > > > > one record that will not delete, open or modify in any
way.
> > Any
> > > > > > activity
> > > > > > > with this record will generate the" Outlook has
encountered a
> > > > problem
> > > > > > &
> > > > > > > needs to close" error. If this record is the problem, I do
not
> > > > seem to
> > > > > > have
> > > > > > > a way to delete it from Outlook. I guess it is possible
that
> > it is
> > > > > > tied to
> > > > > > > another record (cross linked) somehow, but a solution
escapes
> > me.
> > > > > > >
> > > > > > > George
> > > > > > >
> > > > > > > "Jocelyn Fiorello [MVP - Outlook]"
<jfiorelloNOSPAM@mvps.org>
> > > > wrote in
> > > > > > > message news:u$0cIW%23RDHA.2236@tk2msftngp13.phx.gbl...
> > > > > > > > How big is your .PST file?
> > > > > > > >
> > > > > > > > -- 
> > > > > > > > Jocelyn Fiorello
> > > > > > > > MVP - Outlook
> > > > > > > >
> > > > > > > > *** Replies sent to my e-mail address will probably not
be
> > > > > > answered -- 
> > > > > > > > please reply only to the newsgroup to preserve the
message
> > > > thread.
> > > > > > ***
> > > > > > > >
> > > > > > > >
> > > > > > > > "GWL" <gleese@alltel.net> wrote in message
> > > > > > > > news:%23QFl2n9RDHA.3192@TK2MSFTNGP10.phx.gbl...
> > > > > > > > > For the past two weeks I have been trying to figure
out
> > why I
> > > > > > cannot
> > > > > > > > get
> > > > > > > > > Outlook 2000 to save new contact information. This
started
> > as
> > > > an
> > > > > > > > > intermittent problem that now has progressed to
permanent
> > > > status.
> > > > > > When
> > > > > > > > I try
> > > > > > > > > to save any new contact information I get the "
Outlook
> > has
> > > > > > > > encountered a
> > > > > > > > > problem & needs to close. We are sorry for the
> > inconvenience."
> > > > > > message
> > > > > > > > > dialog box.  I send the error message and the program
> > closes.
> > > > I am
> > > > > > now
> > > > > > > > at
> > > > > > > > > the place where Outlook is unusable for any new
contact
> > > > > > information. I
> > > > > > > > have
> > > > > > > > > run the repair outlook routine without success. I
suspect
> > the
> > > > .pst
> > > > > > > > file but
> > > > > > > > > do not know how to repair it. Anyone know what is
going on
> > > > here?
> > > > > > > > >
> > > > > > > > > George
> > > > > > > > >
> > > > > > > > >
> > > > > > > > >
> > > > > > > >
> > > > > > > >
> > > > > > >
> > > > > > >
> > > > > >
> > > > > >
> > > > >
> > > > >
> > > >
> > > >
> > >
> > >
> >
> >
>
>