Not able to connect to outgoing SMTP server using POP account in Outlook 2007

Good Day,



We have a user that is using Outlook 2007 and I am able to get incoming mail 
but when I try to send email I get the following error.



"Outlook cannot connect to your outgoing (SMTP) e-mail server"



I went into configure and clicked on more settings and checked the following



    Outgoing Server

    Clicked My outgoing server (SMTP) requires authentication



and



Clicked on Log into incoming mail server before sending mail



I have also tried the other options on this list with No luck.  Does anybody 
have any other suggestions that I can try.



Thank You

Adam Raff


0
araff (4)
4/20/2007 8:38:21 PM
outlook 87535 articles. 11 followers. Follow

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What are your ISP's instructions?

--=81
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.  All
unsolicited mail sent to my personal account will be deleted without
reading. =20

After furious head scratching, Adam Raff asked:

| Good Day,
|=20
|=20
|=20
| We have a user that is using Outlook 2007 and I am able to get
| incoming mail but when I try to send email I get the following error.
|=20
|=20
|=20
| "Outlook cannot connect to your outgoing (SMTP) e-mail server"
|=20
|=20
|=20
| I went into configure and clicked on more settings and checked the
| following=20
|=20
|=20
|=20
|    Outgoing Server
|=20
|    Clicked My outgoing server (SMTP) requires authentication
|=20
|=20
|=20
| and
|=20
|=20
|=20
| Clicked on Log into incoming mail server before sending mail
|=20
|=20
|=20
| I have also tried the other options on this list with No luck.  Does
| anybody have any other suggestions that I can try.
|=20
|=20
|=20
| Thank You
|=20
| Adam Raff
0
MillyS (3228)
4/20/2007 10:39:42 PM
They do not support Outlook.  That is my problem in this case.  Everything 
that I have done so far did nothing and I spoke to them and they were no 
help what so ever.


"Milly Staples [MVP - Outlook]" 
<MillyS@donteventhinkaboutmailingmeatmvps.org> wrote in message 
news:uFo4Kz5gHHA.3960@TK2MSFTNGP02.phx.gbl...
What are your ISP's instructions?

--�
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.  All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Adam Raff asked:

| Good Day,
|
|
|
| We have a user that is using Outlook 2007 and I am able to get
| incoming mail but when I try to send email I get the following error.
|
|
|
| "Outlook cannot connect to your outgoing (SMTP) e-mail server"
|
|
|
| I went into configure and clicked on more settings and checked the
| following
|
|
|
|    Outgoing Server
|
|    Clicked My outgoing server (SMTP) requires authentication
|
|
|
| and
|
|
|
| Clicked on Log into incoming mail server before sending mail
|
|
|
| I have also tried the other options on this list with No luck.  Does
| anybody have any other suggestions that I can try.
|
|
|
| Thank You
|
| Adam Raff 


0
araff (4)
4/21/2007 3:36:31 AM
Adam Raff wrote:
>>> We have a user that is using Outlook 2007 and I am able to get
>>> incoming mail but when I try to send email I get the following error.
>>> "Outlook cannot connect to your outgoing (SMTP) e-mail server"
>>>
>>> I went into configure and clicked on more settings and checked the
>>> following
>>>
>>>    Outgoing Server
>>>    Clicked My outgoing server (SMTP) requires authentication
>>> and
>>>    Clicked on Log into incoming mail server before sending mail
>>>
>>> I have also tried the other options on this list with No luck.  Does
>>> anybody have any other suggestions that I can try.
>>
>> What are your ISP's instructions?
>
> They do not support Outlook.  That is my problem in this case. Everything 
> that I have done so far did nothing and I spoke to them
> and they were no help what so ever.

Outlook isn't much different than any other pop3/smtp client really, so, my 
first question is does Outlook Express (or some other pop3 client) work on 
the same system?


-- 
f.h. 


0
f.h.muffman (751)
4/21/2007 4:03:05 AM
Get the ISP's instructions for Outlook Express, let us know and someone will 
translate to Office Outlook.
"Adam Raff" <araff@newsgroup.nospam> wrote in message 
news:O2Q2EZ8gHHA.4952@TK2MSFTNGP02.phx.gbl...
> They do not support Outlook.  That is my problem in this case.  Everything 
> that I have done so far did nothing and I spoke to them and they were no 
> help what so ever.
>
>
> "Milly Staples [MVP - Outlook]" 
> <MillyS@donteventhinkaboutmailingmeatmvps.org> wrote in message 
> news:uFo4Kz5gHHA.3960@TK2MSFTNGP02.phx.gbl...
> What are your ISP's instructions?
>
> --�
> Milly Staples [MVP - Outlook]
>
> Post all replies to the group to keep the discussion intact.  All
> unsolicited mail sent to my personal account will be deleted without
> reading.
>
> After furious head scratching, Adam Raff asked:
>
> | Good Day,
> |
> |
> |
> | We have a user that is using Outlook 2007 and I am able to get
> | incoming mail but when I try to send email I get the following error.
> |
> |
> |
> | "Outlook cannot connect to your outgoing (SMTP) e-mail server"
> |
> |
> |
> | I went into configure and clicked on more settings and checked the
> | following
> |
> |
> |
> |    Outgoing Server
> |
> |    Clicked My outgoing server (SMTP) requires authentication
> |
> |
> |
> | and
> |
> |
> |
> | Clicked on Log into incoming mail server before sending mail
> |
> |
> |
> | I have also tried the other options on this list with No luck.  Does
> | anybody have any other suggestions that I can try.
> |
> |
> |
> | Thank You
> |
> | Adam Raff
> 

0
Anthemwebs (309)
4/22/2007 12:23:51 AM
Hi there,

I am experiencing the same problem. I am a web hosting provider. Other 
clients, including web mail work fine however this issue appears to be 
Outlook / Outlook Express 2007 specific. I am told it is due to the 
programming of the hand shake with the web sever, and the order in which he 
AUTH is sent before or after it should bein the hand shake - this causes the 
server to disregard anything before the auth has been accepted.
This is causing real problems for me as I cannot send email to any of my 
clients - I am losing a heck of a lot of money on a daily basis.

"Charles W Davis" wrote:

> Get the ISP's instructions for Outlook Express, let us know and someone will 
> translate to Office Outlook.
> "Adam Raff" <araff@newsgroup.nospam> wrote in message 
> news:O2Q2EZ8gHHA.4952@TK2MSFTNGP02.phx.gbl...
> > They do not support Outlook.  That is my problem in this case.  Everything 
> > that I have done so far did nothing and I spoke to them and they were no 
> > help what so ever.
> >
> >
> > "Milly Staples [MVP - Outlook]" 
> > <MillyS@donteventhinkaboutmailingmeatmvps.org> wrote in message 
> > news:uFo4Kz5gHHA.3960@TK2MSFTNGP02.phx.gbl...
> > What are your ISP's instructions?
> >
> > --
> > Milly Staples [MVP - Outlook]
> >
> > Post all replies to the group to keep the discussion intact.  All
> > unsolicited mail sent to my personal account will be deleted without
> > reading.
> >
> > After furious head scratching, Adam Raff asked:
> >
> > | Good Day,
> > |
> > |
> > |
> > | We have a user that is using Outlook 2007 and I am able to get
> > | incoming mail but when I try to send email I get the following error.
> > |
> > |
> > |
> > | "Outlook cannot connect to your outgoing (SMTP) e-mail server"
> > |
> > |
> > |
> > | I went into configure and clicked on more settings and checked the
> > | following
> > |
> > |
> > |
> > |    Outgoing Server
> > |
> > |    Clicked My outgoing server (SMTP) requires authentication
> > |
> > |
> > |
> > | and
> > |
> > |
> > |
> > | Clicked on Log into incoming mail server before sending mail
> > |
> > |
> > |
> > | I have also tried the other options on this list with No luck.  Does
> > | anybody have any other suggestions that I can try.
> > |
> > |
> > |
> > | Thank You
> > |
> > | Adam Raff
> > 
> 
0
S1 (162)
4/29/2007 7:04:02 PM
Reply:

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