Help! Outlook email issue..

In our office we use Outlook 2003 on a LAN.  For some 
reason, three of our outlook programs will not retain a 
password and none of us have been able to receive email 
for days.  I'm stumped, I cannot figure this one out.  

We are heavily dependant on email and Outlook for our 
cases.  Help!  I've not seen an error message, and our 
servers are just fine.    
0
jeanne313 (1)
4/30/2004 6:17:42 PM
outlook 87535 articles. 11 followers. Follow

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Hi - 
I see several posting out here now similar to yours and 
to the one I posted this morning - this has to be a bug 
in Outlook 2003.  Her is the gist of my similar issue, 
and note that it contains some info I have found on the 
web on a couple of sites and on Microsoft - in case you 
have not seen those - at least you can know that you are 
not alone - I am going to pester Dell and Microsoft till 
I get this figured out...
Theresa
****************************************
I just got a new Dell computer - running Windows XP and 
Microsoft 
Outlook 2003.   I have 3 user profiles set up on Windows -
 one for each 
member of my family.  Thus I set up 3 email accounts - 
each one with its own email profile using our ISP: 
ameritech.net.  I am using a DSL connection I got from 
Ameritech.
My own email account works fine - it connects and sends 
and receives.  
However - for the other 2 email accounts, no matter how I 
configure them (and I have tried everything, no thanks to 
any technicians at Dell or Ameritech, as each wants to 
blame this on the other) I cannot get it to 
send/receive -   I get a dialogue box that prompts for a 
network ID and 
password.
I have no network set up, and there is no password or 
lack thereof that it will seem to accept.  So neither of 
the other 2 Outlook accounts set up on this computer will 
send or recieve becasue they are blocked by this inane 
message.
I have found that people are having similar but no 
identiacal problems (see 
http://www.newmediamusings.com/blog/2003/02/outlooks_deman
d.html,
and Microsoft's own 
http://office.microsoft.com/assistance/preview.aspx?
AssetID=HA011142741033&CTT=4&Origin=CH010422611033
and http://support.microsoft.com/?id=290684

These describe more of a situation where a password is 
not retained and/or there really are duplicate accouts 
set up on one machine - however my problem is that there 
never was a password, and the accouts 
are not duplicates.   
I have contacted Ameritech and they had me delete and add 
the email acccounts (which I had already done before I 
even called them  -  duh, and then they told me the 
problem was with Outlook and that only Microsoft could 
help.  This is driving me nuts, Dell has been useless, 
and I am about to set my old machine back up running an 
old reliable version of Outlook Express.

>-----Original Message-----
>In our office we use Outlook 2003 on a LAN.  For some 
>reason, three of our outlook programs will not retain a 
>password and none of us have been able to receive email 
>for days.  I'm stumped, I cannot figure this one out.  
>
>We are heavily dependant on email and Outlook for our 
>cases.  Help!  I've not seen an error message, and our 
>servers are just fine.    
>.
>
0
anonymous (74721)
4/30/2004 8:33:41 PM
Reply:

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