O/L 2007 deleting valid e-mails

"all of a sudden" (after an update?) my Outlook 2007 has been sending inward 
emails apparently at random to 'Deleted' rather than Inbox. In some cases 
EVEN IF it's from a trusted address or if it's a reply to an e-mail I've 
sent.  I can trace no pattern as to why it does so. Junk Mail filter works 
100% correctly, however, and Junk ends up in the right place.

Any cure??  Previous thread was inconclusive.

TIA

Phil Harrison
0
Utf
1/12/2010 3:22:02 PM
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nosirrah;114164 Wrote: 
> "all of a sudden" (after an update?) my Outlook 2007 has been sending
> inward
> emails apparently at random to 'Deleted' rather than Inbox. In some
> cases
> EVEN IF it's from a trusted address or if it's a reply to an e-mail
> I've
> sent.  I can trace no pattern as to why it does so. Junk Mail filter
> works
> 100% correctly, however, and Junk ends up in the right place.

Outlook shouldn't delete messages without your explicit configuration. 
If you find this is happening, look to add-ins first, like integrated
antivirus scanners or rules.  See if the same thing happens when Outlook
is running in safe mode (hold Ctrl when you start it).  If not, then
it's definitely an add-in.


-- 
Brian Tillman

[MVP-Outlook]
http://forums.slipstick.com

0
Brian
1/12/2010 3:45:41 PM

"Brian Tillman" wrote:

> 
> nosirrah;114164 Wrote: 
> > "all of a sudden" (after an update?) my Outlook 2007 has been sending
> > inward
> > emails apparently at random to 'Deleted' rather than Inbox. In some
> > cases
> > EVEN IF it's from a trusted address or if it's a reply to an e-mail
> > I've
> > sent.  I can trace no pattern as to why it does so. Junk Mail filter
> > works
> > 100% correctly, however, and Junk ends up in the right place.
> 
> Outlook shouldn't delete messages without your explicit configuration. 
> If you find this is happening, look to add-ins first, like integrated
> antivirus scanners or rules.  See if the same thing happens when Outlook
> is running in safe mode (hold Ctrl when you start it).  If not, then
> it's definitely an add-in.
> 
> 
> -- 
> Brian Tillman
> 
> [MVP-Outlook]
> http://forums.slipstick.com
> 
> .Thx Brian.  I use McAfee which, of course, has its own updating regime and regime of integration.  I had made no conscious change to my Outlook 2007 setup whatsoever (I wouldn't know how to find an add-in, even if I wanted to!!  Well, not quite, but you get the drift). Question is - is this a systemic problem which ought to be drawn to MS's attention??

TIA

P Harrison
> 
0
Utf
1/14/2010 6:04:01 PM
nosirrah;114978 Wrote: 
> 
> Thx Brian.  I use McAfee which, of course, has its own updating regime
> and regime of integration.  I had made no conscious change to my Outlook
> 2007 setup whatsoever (I wouldn't know how to find an add-in, even if I
> wanted to!!  Well, not quite, but you get the drift). Question is - is
> this a systemic problem which ought to be drawn to MS's attention??

I believe it to be a factor external to Outlook.  McAfee's ability to
integrate properly with Outlook is frequently suspect.  Did you try safe
mode, as I said?  Did you see if you have rules that might be causing
it?  Unless you actually try to suggestions people offer, you'll never
solve the problem.


-- 
Brian Tillman

[MVP-Outlook]
http://forums.slipstick.com

0
Brian
1/14/2010 6:19:02 PM

"Brian Tillman" wrote:

> 
> nosirrah;114978 Wrote: 
> > 
> > Thx Brian.  I use McAfee which, of course, has its own updating regime
> > and regime of integration.  I had made no conscious change to my Outlook
> > 2007 setup whatsoever (I wouldn't know how to find an add-in, even if I
> > wanted to!!  Well, not quite, but you get the drift). Question is - is
> > this a systemic problem which ought to be drawn to MS's attention??
> 
> I believe it to be a factor external to Outlook.  McAfee's ability to
> integrate properly with Outlook is frequently suspect.  Did you try safe
> mode, as I said?  Did you see if you have rules that might be causing
> it?  Unless you actually try to suggestions people offer, you'll never
> solve the problem.
> 
> 
> -- 
> Brian Tillman
> 
> [MVP-Outlook]
> http://forums.slipstick.com
> 
> .Thx again... but steady on for a moment... I've got to open Outlook multiple times both remembering to press ctrl AND with sufficient new e-mails received to get a valid outcome!!  HOWEVER.  How can I tell if I've got any inadvertanlty (or automatically) added 'plugins' please?  Installation is Win7 (upgraded Vista), and OL2007 help cannot find "plugins".

TIA

P Harrison
> 
0
Utf
1/15/2010 11:57:01 AM

"nosirrah" wrote:

> 
> 
> "Brian Tillman" wrote:
> 
> > 
> > nosirrah;114978 Wrote: 
> > > 
> > > Thx Brian.  I use McAfee which, of course, has its own updating regime
> > > and regime of integration.  I had made no conscious change to my Outlook
> > > 2007 setup whatsoever (I wouldn't know how to find an add-in, even if I
> > > wanted to!!  Well, not quite, but you get the drift). Question is - is
> > > this a systemic problem which ought to be drawn to MS's attention??
> > 
> > I believe it to be a factor external to Outlook.  McAfee's ability to
> > integrate properly with Outlook is frequently suspect.  Did you try safe
> > mode, as I said?  Did you see if you have rules that might be causing
> > it?  Unless you actually try to suggestions people offer, you'll never
> > solve the problem.
> > 
> > 
> > -- 
> > Brian Tillman
> > 
> > [MVP-Outlook]
> > http://forums.slipstick.com
> > 
> > .Thx again... but steady on for a moment... I've got to open Outlook multiple times both remembering to press ctrl AND with sufficient new e-mails received to get a valid outcome!!  HOWEVER.  How can I tell if I've got any inadvertanlty (or automatically) added 'plugins' please?  Installation is Win7 (upgraded Vista), and OL2007 help cannot find "plugins".
> 
> TIA
> 
> P Harrison
> >  Safe Mode did NOT prevent this from happening.  So I checked my list of rules as a consequence.  There were rules there which I don't recall making!! However, there was an incomplete rule - presumably a finger-trouble carriage return from the prompts in the rule-making procedure while setting up another rule - which merely cause emails 'to me only' to be deleted.... and the e-mail which had been sent to the deleted box under safe mode had, indeed, not had any copy-addressees!!  Red face all round - but a solution to note, Brian.  Thx
P Harrison
0
Utf
1/15/2010 6:19:02 PM
nosirrah;115366 Wrote: 
> "nosirrah" wrote:
> Safe Mode did NOT prevent this from happening.  So I checked my list of
> rules as a consequence.  There were rules there which I don't recall
> making!! However, there was an incomplete rule - presumably a
> finger-trouble carriage return from the prompts in the rule-making
> procedure while setting up another rule - which merely cause emails 'to
> me only' to be deleted.... and the e-mail which had been sent to the
> deleted box under safe mode had, indeed, not had any copy-addressees!! 
> Red face all round - but a solution to note, Brian.

I'm glad you got it sorted.


-- 
Brian Tillman

[MVP-Outlook]
http://forums.slipstick.com

0
Brian
1/15/2010 8:00:36 PM
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