Unable to install KB943290 patch to upgrade Works 9 to Office 2007

When I try to install this: 
http://www.microsoft.com/downloads/details.aspx?FamilyId=04446BAB-F439-4DB8-856B-2DE7234F22A0&displaylang=en 
I get a message that reads: The feature you are trying to use is on a CD-ROM 
or other removable disk that is not available. Insert the 'Microsoft Works' 
disc and click OK.

However, Works 9 came preinstalled on my HP TouchSmart 600. Can anyone 
provide a solution? 


0
Utf
2/17/2010 2:41:01 AM
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"Ira" <Ira@discussions.microsoft.com> wrote in message 
news:5C8BACA1-3395-4A4C-A2E1-20FB81D0BE9A@microsoft.com...
> When I try to install this:
> http://www.microsoft.com/downloads/details.aspx?FamilyId=04446BAB-F439-4DB8-856B-2DE7234F22A0&displaylang=en
> I get a message that reads: The feature you are trying to use is on a 
> CD-ROM
> or other removable disk that is not available. Insert the 'Microsoft 
> Works'
> disc and click OK.
>
> However, Works 9 came preinstalled on my HP TouchSmart 600. Can anyone
> provide a solution?
>
>

Do you have a partition that holds the Installation files?







0
Jeff
2/17/2010 3:03:03 AM
I'm not sure. How can I check?

"Jeff Strickland" wrote:

> 
> "Ira" <Ira@discussions.microsoft.com> wrote in message 
> news:5C8BACA1-3395-4A4C-A2E1-20FB81D0BE9A@microsoft.com...
> > When I try to install this:
> > http://www.microsoft.com/downloads/details.aspx?FamilyId=04446BAB-F439-4DB8-856B-2DE7234F22A0&displaylang=en
> > I get a message that reads: The feature you are trying to use is on a 
> > CD-ROM
> > or other removable disk that is not available. Insert the 'Microsoft 
> > Works'
> > disc and click OK.
> >
> > However, Works 9 came preinstalled on my HP TouchSmart 600. Can anyone
> > provide a solution?
> >
> >
> 
> Do you have a partition that holds the Installation files?
> 
> 
> 
> 
> 
> 
> 
> .
> 
0
Utf
2/17/2010 2:31:01 PM
I'd expect a Drive D:\ in Windows Explorer that isn't a CD/DVD drive or USB 
slot.



"Ira" <Ira@discussions.microsoft.com> wrote in message 
news:89A3F4CB-3DB1-4476-B800-356B47E0B5EB@microsoft.com...
> I'm not sure. How can I check?
>
> "Jeff Strickland" wrote:
>
>>
>> "Ira" <Ira@discussions.microsoft.com> wrote in message
>> news:5C8BACA1-3395-4A4C-A2E1-20FB81D0BE9A@microsoft.com...
>> > When I try to install this:
>> > http://www.microsoft.com/downloads/details.aspx?FamilyId=04446BAB-F439-4DB8-856B-2DE7234F22A0&displaylang=en
>> > I get a message that reads: The feature you are trying to use is on a
>> > CD-ROM
>> > or other removable disk that is not available. Insert the 'Microsoft
>> > Works'
>> > disc and click OK.
>> >
>> > However, Works 9 came preinstalled on my HP TouchSmart 600. Can anyone
>> > provide a solution?
>> >
>> >
>>
>> Do you have a partition that holds the Installation files?
>>
>>
>>
>>
>>
>>
>>
>> .
>> 


0
Jeff
2/17/2010 5:37:30 PM
Ira

Contact HP for possible solution. Since it is an OEM install and Works is bundled 
with the OS. The latter is the reason for your issue

-- 
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"Ira" <Ira@discussions.microsoft.com> wrote in message 
news:5C8BACA1-3395-4A4C-A2E1-20FB81D0BE9A@microsoft.com...
> When I try to install this:
> http://www.microsoft.com/downloads/details.aspx?FamilyId=04446BAB-F439-4DB8-856B-2DE7234F22A0&displaylang=en
> I get a message that reads: The feature you are trying to use is on a CD-ROM
> or other removable disk that is not available. Insert the 'Microsoft Works'
> disc and click OK.
>
> However, Works 9 came preinstalled on my HP TouchSmart 600. Can anyone
> provide a solution?
>
> 

0
Peter
2/17/2010 9:43:33 PM
Reply:

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