Error 1402.Setup--Cannot Repair--Code 57A Errors During Updates

            Windows 7 64-bit, Office 2007 Enterprise edition
Many people have reported this issue, but after 3 days and a dozen (wasted) 
hours, none of the sugestions I've read so far, have yet worked.  Suite apps 
all work fine...it is just that for some of the "important updates", the 
install fails (Code 57A).  When I try to repair off the DVD, I get the 
"...cannot open the registry key UNKNOWN\Components\(...)\(...) Verify that 
you have sufficient permissions..."  Then I am directed to a file for 
instructions on how to contact Microsoft PSS--only the file doesn't exist(?)!
[I honestly think that I could get a hacked version to work faster, with 
fewer errors, than the time it has taken me on my legitimate version!]
I have screwed with every registry key on my C:drive and it has had no 
effect...full control to everyone and their brother, no effect.  I REALLY 
don't want to reinstall, plus most say reinstalling will not fix all the 
garbage that Microsoft has added as an attempt to deter piracy.  What good is 
the repair app, if run from the DVD, it cannot fix permission issues?
0
Utf
3/11/2010 3:51:01 AM
office.setup 574 articles. 1 followers. Follow

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Do you have your documentation from the purchase of Office 2007 Enterprise. Call the 
phone number that was given to you for free telephone support for that version of 
Office. ***Again*** Make sure you have you documentation on hand when calling for 
free phone support

-- 
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"wallst" <wallst@discussions.microsoft.com> wrote in message 
news:7B880BD8-DEFF-4747-BDDF-F79EB8A8094D@microsoft.com...
>            Windows 7 64-bit, Office 2007 Enterprise edition
> Many people have reported this issue, but after 3 days and a dozen (wasted)
> hours, none of the sugestions I've read so far, have yet worked.  Suite apps
> all work fine...it is just that for some of the "important updates", the
> install fails (Code 57A).  When I try to repair off the DVD, I get the
> "...cannot open the registry key UNKNOWN\Components\(...)\(...) Verify that
> you have sufficient permissions..."  Then I am directed to a file for
> instructions on how to contact Microsoft PSS--only the file doesn't exist(?)!
> [I honestly think that I could get a hacked version to work faster, with
> fewer errors, than the time it has taken me on my legitimate version!]
> I have screwed with every registry key on my C:drive and it has had no
> effect...full control to everyone and their brother, no effect.  I REALLY
> don't want to reinstall, plus most say reinstalling will not fix all the
> garbage that Microsoft has added as an attempt to deter piracy.  What good is
> the repair app, if run from the DVD, it cannot fix permission issues? 

0
Peter
3/11/2010 12:08:03 PM
I bought my Office Ultimate online at a special student discount so there was 
no documentation. I have the exact same problem as above (Code 57A and Error 
1402) on Windows 7 Home Premium.

"
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
Windows Product ID: 00359-OEM-8992687-00095
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {4C030A89-D547-4A31-9800-757CB554D17F}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_gdr.100226-1909
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Ultimate 2007 - 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 
77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_B4D0AA8B-920-80070057

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: 
<GenuineResults><MachineData><UGUID>{4C030A89-D547-4A31-9800-757CB554D17F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-4023628264-3821182860-4125884407</SID><SYSTEM><Manufacturer>Dell 
Inc.</Manufacturer><Model>Studio 1440   
</Model></SYSTEM><BIOS><Manufacturer>Dell 
Inc.</Manufacturer><Version>A03</Version><SMBIOSVersion major="2" 
minor="5"/><Date>20090713000000.000000+000</Date></BIOS><HWID>52BA0600018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern 
Standard 
Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL 
 </OEMID><OEMTableID>CL09   
</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product 
GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft 
Office Ultimate 
2007</Name><Ver>12</Ver><Val>3DD89A49A659F7A</Val><Hash>NmvxCYTL7Ph+RJpD870llfxH71I=</Hash><Pid>81608-957-6176357-65481</Pid><PidType>1</PidType></Product><Product 
GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft 
Office Home and Student 
2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App 
Id="15" Version="12" Result="100"/><App Id="16" Version="12" 
Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" 
Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App 
Id="1B" Version="12" Result="100"/><App Id="44" Version="12" 
Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" 
Version="12" 
Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800095-02-1033-7600.0000-1442010
Installation ID: 021705228503569582513944515042317811317716629020497515
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: RMV82
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 5/30/2010 7:13:11 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: 
LAAAAAAAAQABAAEAAAACAAAAAgABAAEAeqjk3nZbAK1cLS4LytpoNezeRso=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			PTLTD 			 APIC  
  FACP			DELL  		CL09    
  HPET			PTLTD 		HPETTBL 
  BOOT			PTLTD 		$SBFTBL$
  MCFG			PTLTD 		  MCFG  
  SLIC			DELL  		CL09   
  OSFR			DELL  		DELL    
  SSDT			PmRef		Cpu0Tst
  SSDT			PmRef		Cpu0Tst
  SSDT			PmRef		Cpu0Tst

"
"Peter Foldes" wrote:

> Do you have your documentation from the purchase of Office 2007 Enterprise. Call the 
> phone number that was given to you for free telephone support for that version of 
> Office. ***Again*** Make sure you have you documentation on hand when calling for 
> free phone support
> 
> -- 
> Peter
> 
> Please Reply to Newsgroup for the benefit of others
> Requests for assistance by email can not and will not be acknowledged.
> 
> "wallst" <wallst@discussions.microsoft.com> wrote in message 
> news:7B880BD8-DEFF-4747-BDDF-F79EB8A8094D@microsoft.com...
> >            Windows 7 64-bit, Office 2007 Enterprise edition
> > Many people have reported this issue, but after 3 days and a dozen (wasted)
> > hours, none of the sugestions I've read so far, have yet worked.  Suite apps
> > all work fine...it is just that for some of the "important updates", the
> > install fails (Code 57A).  When I try to repair off the DVD, I get the
> > "...cannot open the registry key UNKNOWN\Components\(...)\(...) Verify that
> > you have sufficient permissions..."  Then I am directed to a file for
> > instructions on how to contact Microsoft PSS--only the file doesn't exist(?)!
> > [I honestly think that I could get a hacked version to work faster, with
> > fewer errors, than the time it has taken me on my legitimate version!]
> > I have screwed with every registry key on my C:drive and it has had no
> > effect...full control to everyone and their brother, no effect.  I REALLY
> > don't want to reinstall, plus most say reinstalling will not fix all the
> > garbage that Microsoft has added as an attempt to deter piracy.  What good is
> > the repair app, if run from the DVD, it cannot fix permission issues? 
> 
> .
> 
0
Utf
5/30/2010 11:21:01 PM
Reply:

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