Microsoft Word 2007 has stopped working

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A week or so ago I started getting an error message every time I close Word 
2007.  The error is "Microsoft Office Word has stopped working"  "Windows can 
check on-line for a solution to the problem and try to recover your 
information."  The problem signature is:  
APPCRASH/WINWORD.EXE/12.0.6514.5000/4a89d533/wwlib.dll  etc.

From the error message I get to select two paths to close the program.  In 
either case, the program closes.  It can immediately be reopened, however.  

If I'm using a document in Word and I want to open another document, no 
problem.

Does anyone have a suggestion as to how to correct this annoying situation?

0
Reply Utf 4/10/2010 5:04:02 PM

See http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm.

-- 
Stefan Blom
Microsoft Word MVP



"TD7ND" <TD7ND@discussions.microsoft.com> wrote in message 
news:0473CC6F-297D-4431-A46B-BF58B3E10471@microsoft.com...
>A week or so ago I started getting an error message every time I close Word
> 2007.  The error is "Microsoft Office Word has stopped working"  "Windows 
> can
> check on-line for a solution to the problem and try to recover your
> information."  The problem signature is:
> APPCRASH/WINWORD.EXE/12.0.6514.5000/4a89d533/wwlib.dll  etc.
>
> From the error message I get to select two paths to close the program.  In
> either case, the program closes.  It can immediately be reopened, however.
>
> If I'm using a document in Word and I want to open another document, no
> problem.
>
> Does anyone have a suggestion as to how to correct this annoying 
> situation?
> 


0
Reply Stefan 4/10/2010 5:41:54 PM


See the following KnowledgeBase Article:
How to troubleshoot problems that occur when you start or use Word 2007, 
Word 2003, or Word 2002 at:
http://support.microsoft.com/default.aspx/kb/921541?p=1


-- 
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP, originally posted via msnews.microsoft.com

"TD7ND" <TD7ND@discussions.microsoft.com> wrote in message 
news:0473CC6F-297D-4431-A46B-BF58B3E10471@microsoft.com...
> A week or so ago I started getting an error message every time I close 
> Word
> 2007.  The error is "Microsoft Office Word has stopped working"  "Windows 
> can
> check on-line for a solution to the problem and try to recover your
> information."  The problem signature is:
> APPCRASH/WINWORD.EXE/12.0.6514.5000/4a89d533/wwlib.dll  etc.
>
> From the error message I get to select two paths to close the program.  In
> either case, the program closes.  It can immediately be reopened, however.
>
> If I'm using a document in Word and I want to open another document, no
> problem.
>
> Does anyone have a suggestion as to how to correct this annoying 
> situation?
> 
0
Reply Doug 4/11/2010 12:36:53 AM

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