When closing Word 2007, I receive an error messages:

"Microsoft Office Word has stopped working"
"Microsoft Office Word is restarting"
"A problem caused the program to stop working correctly.  Windows will close 
the program and notify you if a solution is available."

I tried deleting the data file in the regedit file that I have seen 
suggested to fix this type of problem, but it did not work.  PLEASE HELP!

Windows 7
Dell Stuido XPS 8000
Microsoft Office Home and Student 2007

See:
	http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm
	http://support.microsoft.com/kb/921541
	http://www.theofficeexperts.com/word.htm#TroubleshootingWord
	http://www.gmayor.com/what_to_do_when_word_crashes.htm

--
Regards,
Jay Freedman
Microsoft Word MVP        FAQ: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so all may benefit.

On Sun, 10 Jan 2010 20:03:01 -0800, igotav8
<igotav8@discussions.microsoft.com> wrote:

>When closing Word 2007, I receive an error messages:
>
>"Microsoft Office Word has stopped working"
>"Microsoft Office Word is restarting"
>"A problem caused the program to stop working correctly.  Windows will close 
>the program and notify you if a solution is available."
>
>I tried deleting the data file in the regedit file that I have seen 
>suggested to fix this type of problem, but it did not work.  PLEASE HELP!
>
>Windows 7
>Dell Stuido XPS 8000
>Microsoft Office Home and Student 2007
>

I have the same problem!  Just started doing it after the "updates" were 
downloaded.  Anyone know how to fix it?

"igotav8" wrote:

> When closing Word 2007, I receive an error messages:
> 
> "Microsoft Office Word has stopped working"
> "Microsoft Office Word is restarting"
> "A problem caused the program to stop working correctly.  Windows will close 
> the program and notify you if a solution is available."
> 
> I tried deleting the data file in the regedit file that I have seen 
> suggested to fix this type of problem, but it did not work.  PLEASE HELP!
> 
> Windows 7
> Dell Stuido XPS 8000
> Microsoft Office Home and Student 2007
> 
> 

That's a symptom of a Word Data Key corruption - usually because Word has
been running when updates are installed.

Run Regedit and expand by double-clicking to the key below. With DATA
selected, press DELETE. Word will automatically recreate a new key when it
is restarted.

HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data

Symptoms of Data Key corruption include:

   •    The mouse does not work when you use Word.
   •    You cannot open a Word document from the Search window in Windows
Vista.
   •    You cannot open a Word document from Windows Desktop Search.
   •    Word crashes when you try to start or exit Word.
   •    Word crashes when you open the Open dialog box.
   •    Word crashes when you save a document.
   •    Word crashes when you close a document.

If you feel uncomfortable editing the registry yourself, Microsoft have a
fix that will do this for you.
http://support.microsoft.com/kb/940791 and press FixIt

-- 
Terry Farrell - MSWord MVP


"Waterland" <Waterland@discussions.microsoft.com> wrote in message 
news:8C3A314D-F529-4C17-B405-35B0362AD815@microsoft.com...
> I have the same problem!  Just started doing it after the "updates" were
> downloaded.  Anyone know how to fix it?
>
> "igotav8" wrote:
>
>> When closing Word 2007, I receive an error messages:
>>
>> "Microsoft Office Word has stopped working"
>> "Microsoft Office Word is restarting"
>> "A problem caused the program to stop working correctly.  Windows will 
>> close
>> the program and notify you if a solution is available."
>>
>> I tried deleting the data file in the regedit file that I have seen
>> suggested to fix this type of problem, but it did not work.  PLEASE HELP!
>>
>> Windows 7
>> Dell Stuido XPS 8000
>> Microsoft Office Home and Student 2007
>>
>> 

I have been reading dozens of these posts about the Word 2007 crashes for 
various reasons and the "cure" by editing the Data Key in the Registry failed 
to work for me.

My Word 2007 crashing problem was specific to when I would edit and save a 
Word document that was previously created by another user, a Mac OS 10.5. 
When I would click the Close button in Word, Word would crash EVERY time!

What I DID finally figure out was a very subtle difference in the fonts 
between the documents - basically the same font name but different between a 
Mac and PC. When I checked the Font Substitution under Word Options/Advanced, 
sure enough it caught the font issues. Once corrected, no more crashing of 
that document.

I'm going to re-check every file that caused crashes to confirm.


"Terry Farrell" wrote:

> That's a symptom of a Word Data Key corruption - usually because Word has
> been running when updates are installed.


> 
> Run Regedit and expand by double-clicking to the key below. With DATA
> selected, press DELETE. Word will automatically recreate a new key when it
> is restarted.
> 
> HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data
> 
> Symptoms of Data Key corruption include:
> 
>    •    The mouse does not work when you use Word.
>    •    You cannot open a Word document from the Search window in Windows
> Vista.
>    •    You cannot open a Word document from Windows Desktop Search.
>    •    Word crashes when you try to start or exit Word.
>    •    Word crashes when you open the Open dialog box.
>    •    Word crashes when you save a document.
>    •    Word crashes when you close a document.
> 
> If you feel uncomfortable editing the registry yourself, Microsoft have a
> fix that will do this for you.
> http://support.microsoft.com/kb/940791 and press FixIt
> 
> -- 
> Terry Farrell - MSWord MVP
> 
> 
> "Waterland" <Waterland@discussions.microsoft.com> wrote in message 
> news:8C3A314D-F529-4C17-B405-35B0362AD815@microsoft.com...
> > I have the same problem!  Just started doing it after the "updates" were
> > downloaded.  Anyone know how to fix it?
> >
> > "igotav8" wrote:
> >
> >> When closing Word 2007, I receive an error messages:
> >>
> >> "Microsoft Office Word has stopped working"
> >> "Microsoft Office Word is restarting"
> >> "A problem caused the program to stop working correctly.  Windows will 
> >> close
> >> the program and notify you if a solution is available."
> >>
> >> I tried deleting the data file in the regedit file that I have seen
> >> suggested to fix this type of problem, but it did not work.  PLEASE HELP!
> >>
> >> Windows 7
> >> Dell Stuido XPS 8000
> >> Microsoft Office Home and Student 2007
> >>
> >> 
> .
> 

That's interesting: thanks for passing this on. Can you tell me which font 
in particular is being used to cause this?

Terry

"Joel Fairbank" <Joel Fairbank@discussions.microsoft.com> wrote in message 
news:AF736A24-0983-4E03-86A3-853F331B22CD@microsoft.com...
> I have been reading dozens of these posts about the Word 2007 crashes for
> various reasons and the "cure" by editing the Data Key in the Registry 
> failed
> to work for me.
>
> My Word 2007 crashing problem was specific to when I would edit and save a
> Word document that was previously created by another user, a Mac OS 10.5.
> When I would click the Close button in Word, Word would crash EVERY time!
>
> What I DID finally figure out was a very subtle difference in the fonts
> between the documents - basically the same font name but different between 
> a
> Mac and PC. When I checked the Font Substitution under Word 
> Options/Advanced,
> sure enough it caught the font issues. Once corrected, no more crashing of
> that document.
>
> I'm going to re-check every file that caused crashes to confirm.