Hi

when i go to close word i get the message that it has stopped working - i 
have tried the automatic fix but it did not work on my system - i have read 
the directions given for the same problem but i am still unsure - is anyone 
able to really break it down for me - it is driving me mad!!!

I have windows 7 and word 2007

britt

Disable all the addins and see if that fixes things. If so, reactivate them 
again one by one to find the one causing the behaviour.

Office button => Word Options => Add-Ins => Go button at the bottom (make 
sure to go over the different options in the dropdown list next to the 
button).

Yves

"britt" <britt@discussions.microsoft.com> wrote in message 
news:4FFA062B-C2F5-4540-BE19-CA3EF3757D7E@microsoft.com...
> Hi
>
> when i go to close word i get the message that it has stopped working - i
> have tried the automatic fix but it did not work on my system - i have 
> read
> the directions given for the same problem but i am still unsure - is 
> anyone
> able to really break it down for me - it is driving me mad!!!
>
> I have windows 7 and word 2007
>
> britt 

The first thing I would try is to start Word with the /a switch and see if 
if closes normally. To start with the /a switch, click Windows' start 
button, type winword /a, and press Enter.

If Word now closes normally, then try opening Word normally and see if the 
problem is resolved.

If not, the usual suspects are:

1. Corrupted Normal.dotm file. Try renaming or deleting this file--Word will 
create a new one automatically. In Windows 7, it usually would be found 
here: C:\Users\[user name]\AppData\Roaming\Microsoft\Templates

2. Corrupted Data key in the registry. Try deleting the Data key. Word will 
create a new one automatically. In Word 2007, it's here:

HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data

In theory, the automatic fix should have done this for you.

3. Misbehaving add-in. Start Word as administrator, and disable all add-ins. 
Close Word, then restart Word, and see if it now closes normally. If it 
does, then re-enable add-ins one at a time to see if the problem is 
associated with a particular add-in.

-- 
Herb Tyson MS MVP
Author of the Word Bible
Blog: http://word.herbtyson.com
Web: http://www.herbtyson.com

"britt" <britt@discussions.microsoft.com> wrote in message 
news:4FFA062B-C2F5-4540-BE19-CA3EF3757D7E@microsoft.com...
> Hi
>
> when i go to close word i get the message that it has stopped working - i
> have tried the automatic fix but it did not work on my system - i have 
> read
> the directions given for the same problem but i am still unsure - is 
> anyone
> able to really break it down for me - it is driving me mad!!!
>
> I have windows 7 and word 2007
>
> britt