I am currently running Windows 7 and Office Professional 2007.  I tried to 
open a word document and recieved the "Microsoft Word has stopped working" 
window.  It prompted for a couple of options, so I chose "Check online for 
solution".  It sent the message and then gave me "There was a problem sending 
the command to the program" popup.

I clicked on the problem details and this is what it provided me:

Problem signature:
  Problem Event Name:	APPCRASH
  Application Name:	WINWORD.EXE
  Application Version:	12.0.6514.5000
  Application Timestamp:	4a89d533
  Fault Module Name:	StackHash_8905
  Fault Module Version:	6.1.7600.16385
  Fault Module Timestamp:	4a5bdadb
  Exception Code:	c0000374
  Exception Offset:	000c283b
  OS Version:	6.1.7600.2.0.0.256.48
  Locale ID:	1033
  Additional Information 1:	8905
  Additional Information 2:	890511bc8fb0c81a3af3e688f4265632
  Additional Information 3:	61fa
  Additional Information 4:	61fa5ed422fb7982c4ee489ea7403eac


Any ideas on how to troubleshoot this problem?


Thanks,
Brett

Hey. I've had the exact same problem after i installed a printer on the local 
network and changed it to default printer. Try setting the XPS integrated 
printer (in win 7) to default printer.  

Check this site for more info: 
http://www.infosysblogs.com/microsoft/2008/05/office_2007_word_has_stopped_w.html

//Kasper


"beez" wrote:

> I am currently running Windows 7 and Office Professional 2007.  I tried to 
> open a word document and recieved the "Microsoft Word has stopped working" 
> window.  It prompted for a couple of options, so I chose "Check online for 
> solution".  It sent the message and then gave me "There was a problem sending 
> the command to the program" popup.
> 
> I clicked on the problem details and this is what it provided me:
> 
> Problem signature:
>   Problem Event Name:	APPCRASH
>   Application Name:	WINWORD.EXE
>   Application Version:	12.0.6514.5000
>   Application Timestamp:	4a89d533
>   Fault Module Name:	StackHash_8905
>   Fault Module Version:	6.1.7600.16385
>   Fault Module Timestamp:	4a5bdadb
>   Exception Code:	c0000374
>   Exception Offset:	000c283b
>   OS Version:	6.1.7600.2.0.0.256.48
>   Locale ID:	1033
>   Additional Information 1:	8905
>   Additional Information 2:	890511bc8fb0c81a3af3e688f4265632
>   Additional Information 3:	61fa
>   Additional Information 4:	61fa5ed422fb7982c4ee489ea7403eac
> 
> 
> Any ideas on how to troubleshoot this problem?
> 
> 
> Thanks,
> Brett

Yep, Windows 7 and Word 2007 did the same thing.  Tried resetting the printer 
and it worked.  Thanks for that one !!!!

"sperrka" wrote:

> Hey. I've had the exact same problem after i installed a printer on the local 
> network and changed it to default printer. Try setting the XPS integrated 
> printer (in win 7) to default printer.  
> 
> Check this site for more info: 
> http://www.infosysblogs.com/microsoft/2008/05/office_2007_word_has_stopped_w.html
> 
> //Kasper
> 
> 
> "beez" wrote:
> 
> > I am currently running Windows 7 and Office Professional 2007.  I tried to 
> > open a word document and recieved the "Microsoft Word has stopped working" 
> > window.  It prompted for a couple of options, so I chose "Check online for 
> > solution".  It sent the message and then gave me "There was a problem sending 
> > the command to the program" popup.
> > 
> > I clicked on the problem details and this is what it provided me:
> > 
> > Problem signature:
> >   Problem Event Name:	APPCRASH
> >   Application Name:	WINWORD.EXE
> >   Application Version:	12.0.6514.5000
> >   Application Timestamp:	4a89d533
> >   Fault Module Name:	StackHash_8905
> >   Fault Module Version:	6.1.7600.16385
> >   Fault Module Timestamp:	4a5bdadb
> >   Exception Code:	c0000374
> >   Exception Offset:	000c283b
> >   OS Version:	6.1.7600.2.0.0.256.48
> >   Locale ID:	1033
> >   Additional Information 1:	8905
> >   Additional Information 2:	890511bc8fb0c81a3af3e688f4265632
> >   Additional Information 3:	61fa
> >   Additional Information 4:	61fa5ed422fb7982c4ee489ea7403eac
> > 
> > 
> > Any ideas on how to troubleshoot this problem?
> > 
> > 
> > Thanks,
> > Brett

O.K.  I am having the same problem.  I recently began working on a new 
computer with Windows 7 and Small Business Office 2007.  When I open 
Microsoft Word, it says "Microsoft Word has stopped working."  It then gives 
me a message saying it is trying to solve the problem.  Of course, it never 
does.

What does resetting the printer mean?

ko

"Robotroner" wrote:

> Yep, Windows 7 and Word 2007 did the same thing.  Tried resetting the printer 
> and it worked.  Thanks for that one !!!!
> 
> "sperrka" wrote:
> 
> > Hey. I've had the exact same problem after i installed a printer on the local 
> > network and changed it to default printer. Try setting the XPS integrated 
> > printer (in win 7) to default printer.  
> > 
> > Check this site for more info: 
> > http://www.infosysblogs.com/microsoft/2008/05/office_2007_word_has_stopped_w.html
> > 
> > //Kasper
> > 
> > 
> > "beez" wrote:
> > 
> > > I am currently running Windows 7 and Office Professional 2007.  I tried to 
> > > open a word document and recieved the "Microsoft Word has stopped working" 
> > > window.  It prompted for a couple of options, so I chose "Check online for 
> > > solution".  It sent the message and then gave me "There was a problem sending 
> > > the command to the program" popup.
> > > 
> > > I clicked on the problem details and this is what it provided me:
> > > 
> > > Problem signature:
> > >   Problem Event Name:	APPCRASH
> > >   Application Name:	WINWORD.EXE
> > >   Application Version:	12.0.6514.5000
> > >   Application Timestamp:	4a89d533
> > >   Fault Module Name:	StackHash_8905
> > >   Fault Module Version:	6.1.7600.16385
> > >   Fault Module Timestamp:	4a5bdadb
> > >   Exception Code:	c0000374
> > >   Exception Offset:	000c283b
> > >   OS Version:	6.1.7600.2.0.0.256.48
> > >   Locale ID:	1033
> > >   Additional Information 1:	8905
> > >   Additional Information 2:	890511bc8fb0c81a3af3e688f4265632
> > >   Additional Information 3:	61fa
> > >   Additional Information 4:	61fa5ed422fb7982c4ee489ea7403eac
> > > 
> > > 
> > > Any ideas on how to troubleshoot this problem?
> > > 
> > > 
> > > Thanks,
> > > Brett

Word MUST see a locally connected, compatible printer driver set as the 
Windows default printer. This is one of the most common problems causing 
your symptoms. Make sure you have the latest printer driver available for 
your printer and then delete and reinstall the printer.

If that's not the problem, see 
http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm

-- 
Terry Farrell - MSWord MVP

"ko" <ko@discussions.microsoft.com> wrote in message 
news:A4D5DB99-F291-4D02-9D6E-69CA5FDB20A5@microsoft.com...
> O.K.  I am having the same problem.  I recently began working on a new
> computer with Windows 7 and Small Business Office 2007.  When I open
> Microsoft Word, it says "Microsoft Word has stopped working."  It then 
> gives
> me a message saying it is trying to solve the problem.  Of course, it 
> never
> does.
>
> What does resetting the printer mean?
>
> ko
>
> "Robotroner" wrote:
>
>> Yep, Windows 7 and Word 2007 did the same thing.  Tried resetting the 
>> printer
>> and it worked.  Thanks for that one !!!!
>>
>> "sperrka" wrote:
>>
>> > Hey. I've had the exact same problem after i installed a printer on the 
>> > local
>> > network and changed it to default printer. Try setting the XPS 
>> > integrated
>> > printer (in win 7) to default printer.
>> >
>> > Check this site for more info:
>> > http://www.infosysblogs.com/microsoft/2008/05/office_2007_word_has_stopped_w.html
>> >
>> > //Kasper
>> >
>> >
>> > "beez" wrote:
>> >
>> > > I am currently running Windows 7 and Office Professional 2007.  I 
>> > > tried to
>> > > open a word document and recieved the "Microsoft Word has stopped 
>> > > working"
>> > > window.  It prompted for a couple of options, so I chose "Check 
>> > > online for
>> > > solution".  It sent the message and then gave me "There was a problem 
>> > > sending
>> > > the command to the program" popup.
>> > >
>> > > I clicked on the problem details and this is what it provided me:
>> > >
>> > > Problem signature:
>> > >   Problem Event Name: APPCRASH
>> > >   Application Name: WINWORD.EXE
>> > >   Application Version: 12.0.6514.5000
>> > >   Application Timestamp: 4a89d533
>> > >   Fault Module Name: StackHash_8905
>> > >   Fault Module Version: 6.1.7600.16385
>> > >   Fault Module Timestamp: 4a5bdadb
>> > >   Exception Code: c0000374
>> > >   Exception Offset: 000c283b
>> > >   OS Version: 6.1.7600.2.0.0.256.48
>> > >   Locale ID: 1033
>> > >   Additional Information 1: 8905
>> > >   Additional Information 2: 890511bc8fb0c81a3af3e688f4265632
>> > >   Additional Information 3: 61fa
>> > >   Additional Information 4: 61fa5ed422fb7982c4ee489ea7403eac
>> > >
>> > >
>> > > Any ideas on how to troubleshoot this problem?
>> > >
>> > >
>> > > Thanks,
>> > > Brett 

I get this error message frequently and have found a work-around. This may 
seem crazy but I go to Excel 2007 and clear the clipboard. Word 2007 then 
works fine. If I clear the clipboard before starting Word 2007 the program 
always starts and runs without problem.

"sperrka" wrote:

> Hey. I've had the exact same problem after i installed a printer on the local 
> network and changed it to default printer. Try setting the XPS integrated 
> printer (in win 7) to default printer.  
> 
> Check this site for more info: 
> http://www.infosysblogs.com/microsoft/2008/05/office_2007_word_has_stopped_w.html
> 
> //Kasper
> 
> 
> "beez" wrote:
> 
> > I am currently running Windows 7 and Office Professional 2007.  I tried to 
> > open a word document and recieved the "Microsoft Word has stopped working" 
> > window.  It prompted for a couple of options, so I chose "Check online for 
> > solution".  It sent the message and then gave me "There was a problem sending 
> > the command to the program" popup.
> > 
> > I clicked on the problem details and this is what it provided me:
> > 
> > Problem signature:
> >   Problem Event Name:	APPCRASH
> >   Application Name:	WINWORD.EXE
> >   Application Version:	12.0.6514.5000
> >   Application Timestamp:	4a89d533
> >   Fault Module Name:	StackHash_8905
> >   Fault Module Version:	6.1.7600.16385
> >   Fault Module Timestamp:	4a5bdadb
> >   Exception Code:	c0000374
> >   Exception Offset:	000c283b
> >   OS Version:	6.1.7600.2.0.0.256.48
> >   Locale ID:	1033
> >   Additional Information 1:	8905
> >   Additional Information 2:	890511bc8fb0c81a3af3e688f4265632
> >   Additional Information 3:	61fa
> >   Additional Information 4:	61fa5ed422fb7982c4ee489ea7403eac
> > 
> > 
> > Any ideas on how to troubleshoot this problem?
> > 
> > 
> > Thanks,
> > Brett