Hello Folks:

    As an independent software developer, Remote Assistant is a 
tremendous tool.  I've only recently discovered it.

    It's great to tell a user to do this, or do that.  Win7 to Win7 
assistants also includes the display of the client's cursor.

    It's apparent that there is some method to gain control of the 
client's computer.  The connection status always includes the line 
"Screen View Only" and there is a button with an "X" and a grayed out 
"Stop Control (ESC)" label.

    The invite is sent to me as an email attachment.

    How do I gain control of the client's computer.

              Thanks
              Larry

Larry Lindstrom wrote:
>    As an independent software developer, Remote Assistant is a
> tremendous tool.  I've only recently discovered it.
>
>    It's great to tell a user to do this, or do that.  Win7 to Win7
> assistants also includes the display of the client's cursor.
>
>    It's apparent that there is some method to gain control of the
> client's computer.  The connection status always includes the line
> "Screen View Only" and there is a button with an "X" and a grayed
> out "Stop Control (ESC)" label.
>
>    The invite is sent to me as an email attachment.
>
>    How do I gain control of the client's computer.

Personally - I would use TeamViewer.  No trouble with firewalls, no issues 
with routers, no real configuration for much of anything other than running 
the application and getting some numbers.

However...

Now is a great time to point you to one of the easiest ways to find
information on problems you may be having and solutions others have found:

 Search using Google!
 http://www.google.com/
 (How-to: http://www.google.com/intl/en/help/basics.html )

Example:
http://www.google.com/search?q=how+to+use+"remote+assistance"+in+"Windows+7"

Which could lead you here:
http://windows.microsoft.com/en-us/windows-vista/Windows-Remote-Assistance-frequently-asked-questions

Essentially - using Remote Assistance - if you want control of the remote 
machine you "Request to Take Control" and they get a pop-up asking them if 
it is okay or not that you do and then they can take control.  They can 
simply press ESC at anytime to end that control.

The Take Control request button (if you are the one giving the help) is in 
the top left part of your window if I recall correctly.  But *yes* - you 
have to ask and they have to give you permissions with Remote Assistance 
built into Windows.

-- 
Shenan Stanley
     MS-MVP
-- 
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html