I am running Microsoft Office PowerPoint 2010 on my laptop. For some reason 
my machine keeps trying and failing to install Security Update for Microsoft 
Office PowerPoint 2007 (KB982158).

The failure code reads: "WindowsUpdate_80070643" "WindowsUpdate_dt000"

Due to this problem, my work security policy will force me off the network 
while working remotely. 

How can I fix this problem? Especially since I am running 2010 and not 2007, 
which is what the KB was written for.

See the "How to obtain help" section of, e.g., 
http://support.microsoft.com/kb/982158> 

For home users, no-charge support is available by calling 1-866-PCSAFETY 
(1-866-727-2338; and/or 1-866-234-6020 and/or 1-800-936-5700) in the United 
States and in Canada or by contacting your local Microsoft subsidiary. 
There is no-charge for support calls that are associated with security 
updates.  When you call, clearly state that your problem is related to a 
Security Update and cite the update's KB number (e.g., KB982158).

Or you can...

Start a free Windows Update support incident email request:
https://support.microsoft.com/oas/default.aspx?gprid=6527> 

Customers who experience issues installing Microsoft security updates also 
can visit the following page for assistance: 
https://consumersecuritysupport.microsoft.com/> 

For more information about how to contact your local Microsoft subsidiary 
for security update support issues, visit the International Support Web 
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through 
your usual support contacts.
-- 

"SenoritaC" wrote:

> I am running Microsoft Office PowerPoint 2010 on my laptop. For some reason 
> my machine keeps trying and failing to install Security Update for Microsoft 
> Office PowerPoint 2007 (KB982158).
> 
> The failure code reads: "WindowsUpdate_80070643" "WindowsUpdate_dt000"
> 
> Due to this problem, my work security policy will force me off the network 
> while working remotely. 
> 
> How can I fix this problem? Especially since I am running 2010 and not 2007, 
> which is what the KB was written for.
> 

When did you install Office PowerPoint 2010. Can you let us know

-- 
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.
http://www.microsoft.com/protect

"SenoritaC" <SenoritaC@discussions.microsoft.com> wrote in message 
news:9C62FF28-007C-47DE-82E6-108DD6FA1B2B@microsoft.com...
>I am running Microsoft Office PowerPoint 2010 on my laptop. For some reason
> my machine keeps trying and failing to install Security Update for Microsoft
> Office PowerPoint 2007 (KB982158).
>
> The failure code reads: "WindowsUpdate_80070643" "WindowsUpdate_dt000"
>
> Due to this problem, my work security policy will force me off the network
> while working remotely.
>
> How can I fix this problem? Especially since I am running 2010 and not 2007,
> which is what the KB was written for.
> 

Sorry to hijack but I have the same problem.
I bought the lenovo laptop last month and it did not come with office. I 
installed 2010 professional retail version and was asked to update powerpoint 
2007. 

However it always fails. Please help.

"Peter Foldes" wrote:

> When did you install Office PowerPoint 2010. Can you let us know
> 
> -- 
> Peter
> 
> Please Reply to Newsgroup for the benefit of others
> Requests for assistance by email can not and will not be acknowledged.
> http://www.microsoft.com/protect
> 
> "SenoritaC" <SenoritaC@discussions.microsoft.com> wrote in message 
> news:9C62FF28-007C-47DE-82E6-108DD6FA1B2B@microsoft.com...
> >I am running Microsoft Office PowerPoint 2010 on my laptop. For some reason
> > my machine keeps trying and failing to install Security Update for Microsoft
> > Office PowerPoint 2007 (KB982158).
> >
> > The failure code reads: "WindowsUpdate_80070643" "WindowsUpdate_dt000"
> >
> > Due to this problem, my work security policy will force me off the network
> > while working remotely.
> >
> > How can I fix this problem? Especially since I am running 2010 and not 2007,
> > which is what the KB was written for.
> > 
> 
> .
> 

Pearly wrote:
> Sorry to hijack but I have the same problem.
> I bought the lenovo laptop last month and it did not come with
> office. I installed 2010 professional retail version and was asked
> to update powerpoint 2007.
>
> However it always fails. Please help.

Uninstall PowerPoint Viewer.

-- 
Shenan Stanley
     MS-MVP
-- 
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html 

I had the same problem on two brand new Lenovo PC's. Theyboth came with 
Office 2007 trial installed. I removed office components that were installed 
with the trial and the problem went away. Perhaps the best solution is to 
remove all old office before installing 2010

"Shenan Stanley" wrote:

> Pearly wrote:
> > Sorry to hijack but I have the same problem.
> > I bought the lenovo laptop last month and it did not come with
> > office. I installed 2010 professional retail version and was asked
> > to update powerpoint 2007.
> >
> > However it always fails. Please help.
> 
> Uninstall PowerPoint Viewer.
> 
> -- 
> Shenan Stanley
>      MS-MVP
> -- 
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html 
> 
> 
> .
> 

Yeah I had the trial on my laptop but did not run it. Guess 2007 was 
partially installed.

Since I ran 2010, guess its now impossible to remove its partial components. 
Guess I will have to ignore it.

Found a MS tool that cleans up office components but it is not applicable to 
win 7. 

http://support.microsoft.com/kb/290301/en-us




"vacavfan" wrote:

> I had the same problem on two brand new Lenovo PC's. Theyboth came with 
> Office 2007 trial installed. I removed office components that were installed 
> with the trial and the problem went away. Perhaps the best solution is to 
> remove all old office before installing 2010
> 
> "Shenan Stanley" wrote:
> 
> > Pearly wrote:
> > > Sorry to hijack but I have the same problem.
> > > I bought the lenovo laptop last month and it did not come with
> > > office. I installed 2010 professional retail version and was asked
> > > to update powerpoint 2007.
> > >
> > > However it always fails. Please help.
> > 
> > Uninstall PowerPoint Viewer.
> > 
> > -- 
> > Shenan Stanley
> >      MS-MVP
> > -- 
> > How To Ask Questions The Smart Way
> > http://www.catb.org/~esr/faqs/smart-questions.html 
> > 
> > 
> > .
> >