Email is not able to send or receive keeps saying authorizing and coming up 
with Windows Security Log on, all details in tools and accounts is correct. 
Also getting the following error. Please help???

The message could not be sent. The authentication setting might not be 
correct for your outgoing e-mail [SMTP] server. For help solving this 
problem, go to Help, search for "Troubleshoot Windows Mail", and read the 
"I'm having problems sending e-mail" section. If you need help determining 
the proper server settings, please contact your e-mail service provider.

Protocol: SMTP, Server Response: '550 Access denied - Invalid HELO name (See 
RFC2821 4.1.1.1)', Port: 25, Secure(SSL): Yes, Server Error: 550, Error 
Number: 0x800CCC78

 That's not the complete error message. For one thing, the server name =
is
missing. Right-click on your error message, copy, then paste the whole =
thing
into a reply here. We can't do much troubleshooting without the complete =

error message.=20

Are you sure your server supports SSL on port 25? That is somewhat =
unusual.

--=20
Gary VanderMolen, Microsoft MVP (Mail)
Microsoft MVP Program: http://mvp.support.microsoft.com


"Sparkles" <Sparkles@discussions.microsoft.com> wrote in message =
news:D8B9602D-09EA-4FA4-A277-BF07B315F0B3@microsoft.com...
> Email is not able to send or receive keeps saying authorizing and =
coming up=20
> with Windows Security Log on, all details in tools and accounts is =
correct.=20
> Also getting the following error. Please help???
>=20
> The message could not be sent. The authentication setting might not be =

> correct for your outgoing e-mail [SMTP] server. For help solving this=20
> problem, go to Help, search for "Troubleshoot Windows Mail", and read =
the=20
> "I'm having problems sending e-mail" section. If you need help =
determining=20
> the proper server settings, please contact your e-mail service =
provider.
>=20
> Protocol: SMTP, Server Response: '550 Access denied - Invalid HELO =
name (See=20
> RFC2821 4.1.1.1)', Port: 25, Secure(SSL): Yes, Server Error: 550, =
Error=20
> Number: 0x800CCC78

I have tried all the changes outlined in the help.

The message could not be sent. The authentication setting might not be 
correct for your outgoing e-mail [SMTP] server. For help solving this 
problem, go to Help, search for "Troubleshoot Windows Mail", and read the 
"I'm having problems sending e-mail" section. If you need help determining 
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was 'info@workpartners.com.au'. Subject '', 
Account: 'mail.workpartners.com.au', Server: 'mail.workpartners.com.au', 
Protocol: SMTP, Server Response: '550 Access denied - Invalid HELO name (See 
RFC2821 4.1.1.1)', Port: 25, Secure(SSL): No, Server Error: 550, Error 
Number: 0x800CCC78

"Gary VanderMolen [MVP]" wrote:

>  That's not the complete error message. For one thing, the server name is
> missing. Right-click on your error message, copy, then paste the whole thing
> into a reply here. We can't do much troubleshooting without the complete 
> error message. 
> 
> Are you sure your server supports SSL on port 25? That is somewhat unusual.
> 
> -- 
> Gary VanderMolen, Microsoft MVP (Mail)
> Microsoft MVP Program: http://mvp.support.microsoft.com
> 
> 
> "Sparkles" <Sparkles@discussions.microsoft.com> wrote in message news:D8B9602D-09EA-4FA4-A277-BF07B315F0B3@microsoft.com...
> > Email is not able to send or receive keeps saying authorizing and coming up 
> > with Windows Security Log on, all details in tools and accounts is correct. 
> > Also getting the following error. Please help???
> > 
> > The message could not be sent. The authentication setting might not be 
> > correct for your outgoing e-mail [SMTP] server. For help solving this 
> > problem, go to Help, search for "Troubleshoot Windows Mail", and read the 
> > "I'm having problems sending e-mail" section. If you need help determining 
> > the proper server settings, please contact your e-mail service provider.
> > 
> > Protocol: SMTP, Server Response: '550 Access denied - Invalid HELO name (See 
> > RFC2821 4.1.1.1)', Port: 25, Secure(SSL): Yes, Server Error: 550, Error 
> > Number: 0x800CCC78
> .
> 

Workpartners.com.au is a domain hosted by Syra.net.au.
I am unable to find published email settings for that web host, so let's
try a few generic things:

Make sure you have send authentication enabled.
Go to Tools, Accounts, select that account, Properties, Servers.
Enable the "My server requires authentication" option.=20
On that same screen, make sure that "Log on using Secure Password
 Authentication" is not enabled.=20

If neither of those two settings fixes the problem, contact your domain =
host
for assistance.

--=20
Gary VanderMolen, Microsoft MVP (Mail)
Microsoft MVP Program: http://mvp.support.microsoft.com


"Sparkles" <Sparkles@discussions.microsoft.com> wrote in message =
news:10A10220-8240-4DDF-8A36-4920EEB70DFC@microsoft.com...
>I have tried all the changes outlined in the help.
>=20
> The message could not be sent. The authentication setting might not be =

> correct for your outgoing e-mail [SMTP] server. For help solving this=20
> problem, go to Help, search for "Troubleshoot Windows Mail", and read =
the=20
> "I'm having problems sending e-mail" section. If you need help =
determining=20
> the proper server settings, please contact your e-mail service =
provider.
>=20
> The rejected e-mail address was 'info@workpartners.com.au'. Subject =
'',=20
> Account: 'mail.workpartners.com.au', Server: =
'mail.workpartners.com.au',=20
> Protocol: SMTP, Server Response: '550 Access denied - Invalid HELO =
name (See=20
> RFC2821 4.1.1.1)', Port: 25, Secure(SSL): No, Server Error: 550, Error =

> Number: 0x800CCC78
>=20
> "Gary VanderMolen [MVP]" wrote:
>=20
>>  That's not the complete error message. For one thing, the server =
name is
>> missing. Right-click on your error message, copy, then paste the =
whole thing
>> into a reply here. We can't do much troubleshooting without the =
complete=20
>> error message.=20
>>=20
>> Are you sure your server supports SSL on port 25? That is somewhat =
unusual.
>>=20
>> --=20
>> Gary VanderMolen, Microsoft MVP (Mail)
>> Microsoft MVP Program: http://mvp.support.microsoft.com
>>=20
>>=20
>> "Sparkles" <Sparkles@discussions.microsoft.com> wrote in message =
news:D8B9602D-09EA-4FA4-A277-BF07B315F0B3@microsoft.com...
>> > Email is not able to send or receive keeps saying authorizing and =
coming up=20
>> > with Windows Security Log on, all details in tools and accounts is =
correct.=20
>> > Also getting the following error. Please help???
>> >=20
>> > The message could not be sent. The authentication setting might not =
be=20
>> > correct for your outgoing e-mail [SMTP] server. For help solving =
this=20
>> > problem, go to Help, search for "Troubleshoot Windows Mail", and =
read the=20
>> > "I'm having problems sending e-mail" section. If you need help =
determining=20
>> > the proper server settings, please contact your e-mail service =
provider.
>> >=20
>> > Protocol: SMTP, Server Response: '550 Access denied - Invalid HELO =
name (See=20
>> > RFC2821 4.1.1.1)', Port: 25, Secure(SSL): Yes, Server Error: 550, =
Error=20
>> > Number: 0x800CCC78
>> .
>>

Dear Sir,
Even im Having the same problem ...
The recieve part is OK bu sent .. iget the following error mesg :

"The connection to the server has failed. Account: 
'ramnath.prasad@torelcontrols.com', Server: 'mail.torelcontrols.com', 
Protocol: SMTP, Port: 26, Secure(SSL): Yes, Socket Error: 10061, Error 
Number: 0x800CCC0E"
group_power@hotmail.com

cld you pls help

"Sparkles" wrote:

> Email is not able to send or receive keeps saying authorizing and coming up 
> with Windows Security Log on, all details in tools and accounts is correct. 
> Also getting the following error. Please help???
> 
> The message could not be sent. The authentication setting might not be 
> correct for your outgoing e-mail [SMTP] server. For help solving this 
> problem, go to Help, search for "Troubleshoot Windows Mail", and read the 
> "I'm having problems sending e-mail" section. If you need help determining 
> the proper server settings, please contact your e-mail service provider.
> 
> Protocol: SMTP, Server Response: '550 Access denied - Invalid HELO name (See 
> RFC2821 4.1.1.1)', Port: 25, Secure(SSL): Yes, Server Error: 550, Error 
> Number: 0x800CCC78

Who told you to use port 26? Port 25 is much more common, although
it can cause problems also. Change the port number here:
Go to Tools, Accounts, select that account, Properties, Advanced,
then change port 26 to 25.=20
 If you get an error with port 25, get back to us with a copy of the
error message.

--=20
Gary VanderMolen, Microsoft MVP (Mail)
Microsoft MVP program: http://mvp.support.microsoft.com


"Prasad" <Prasad@discussions.microsoft.com> wrote in message =
news:C02E8586-EA78-470E-8CB4-F10CD6B81B10@microsoft.com...
> Dear Sir,
> Even im Having the same problem ...
> The recieve part is OK bu sent .. iget the following error mesg :
>=20
> "The connection to the server has failed. Account:=20
> 'ramnath.prasad@torelcontrols.com', Server: 'mail.torelcontrols.com',=20
> Protocol: SMTP, Port: 26, Secure(SSL): Yes, Socket Error: 10061, Error =

> Number: 0x800CCC0E"
> group_power@hotmail.com
>=20
> cld you pls help

Actually, your problem is not the same.

You should ask a torelcontrols.com administrator; they can help you. However 
are you sure that you the port is supposed to be 26? Probably it should be 
25.


"Prasad" <Prasad@discussions.microsoft.com> wrote in message 
news:C02E8586-EA78-470E-8CB4-F10CD6B81B10@microsoft.com...
> Dear Sir,
> Even im Having the same problem ...
> The recieve part is OK bu sent .. iget the following error mesg :
>
> "The connection to the server has failed. Account:
> 'ramnath.prasad@torelcontrols.com', Server: 'mail.torelcontrols.com',
> Protocol: SMTP, Port: 26, Secure(SSL): Yes, Socket Error: 10061, Error
> Number: 0x800CCC0E"
> group_power@hotmail.com
>
> cld you pls help
>
> "Sparkles" wrote:
>
>> Email is not able to send or receive keeps saying authorizing and coming 
>> up
>> with Windows Security Log on, all details in tools and accounts is 
>> correct.
>> Also getting the following error. Please help???
>>
>> The message could not be sent. The authentication setting might not be
>> correct for your outgoing e-mail [SMTP] server. For help solving this
>> problem, go to Help, search for "Troubleshoot Windows Mail", and read the
>> "I'm having problems sending e-mail" section. If you need help 
>> determining
>> the proper server settings, please contact your e-mail service provider.
>>
>> Protocol: SMTP, Server Response: '550 Access denied - Invalid HELO name 
>> (See
>> RFC2821 4.1.1.1)', Port: 25, Secure(SSL): Yes, Server Error: 550, Error
>> Number: 0x800CCC78