windows not sending email - microsoft.public.windows.live.mail.desktop

Now windows live email is giving me a different error message... The connection to the server has failed. Subject 'test' Server: 'smtp.gci.net' Windows Live Mail Error ID: 0x800CCC0E Protocol: SMTP Port: 25 Secure(SSL): Yes Socket Error: 10013 can you still help me?

On Thu, 11 Mar 2010 22:27:01 -0800, alaska girl wrote: > Now windows live email is giving me a different error message... > > The connection to the server has failed. > > Subject 'test' > Server: 'smtp.gci.net' > Windows Live Mail Error ID: 0x800CCC0E > Protocol: SMTP > Port: 25 > Secure(SSL): Yes > Socket Error: 10013 > > can you still help me? Curiosity compels me to ask: "Who told you to select SSL for port 25"? In general, port 25 is not used with a secure connection (SSL), while port 465 is always used with a secure connection (SSL). -- Norman ~Oh Lord, why have you come ~To Konnyu, with the Lion and the Drum

ok, i unchecked that box and i still get the same message.. The connection to the server has failed. Subject 'test' Server: 'smtp.gci.net' Windows Live Mail Error ID: 0x800CCC0E Protocol: SMTP Port: 25 Secure(SSL): No Socket Error: 10013 "N. Miller" wrote: > On Thu, 11 Mar 2010 22:27:01 -0800, alaska girl wrote: > > > Now windows live email is giving me a different error message... > > > > The connection to the server has failed. > > > > Subject 'test' > > Server: 'smtp.gci.net' > > Windows Live Mail Error ID: 0x800CCC0E > > Protocol: SMTP > > Port: 25 > > Secure(SSL): Yes > > Socket Error: 10013 > > > > can you still help me? > > Curiosity compels me to ask: "Who told you to select SSL for port 25"? > > In general, port 25 is not used with a secure connection (SSL), while port > 465 is always used with a secure connection (SSL). > > -- > Norman > ~Oh Lord, why have you come > ~To Konnyu, with the Lion and the Drum > . >

i just tried port 587 and it doesn't work either.. The connection to the server has failed. Subject 'test' Server: 'smtp.gci.net' Windows Live Mail Error ID: 0x800CCC0E Protocol: SMTP Port: 587 Secure(SSL): No Socket Error: 10060 "alaska girl" wrote: > Now windows live email is giving me a different error message... > > The connection to the server has failed. > > Subject 'test' > Server: 'smtp.gci.net' > Windows Live Mail Error ID: 0x800CCC0E > Protocol: SMTP > Port: 25 > Secure(SSL): Yes > Socket Error: 10013 > > can you still help me?

"alaska girl" <alaskagirl@discussions.microsoft.com> wrote in message news:6310F18D-AA64-4599-9A5C-C891B11C1208@microsoft.com... >i just tried port 587 and it doesn't work either.. > The connection to the server has failed. > > Subject 'test' > Server: 'smtp.gci.net' > Windows Live Mail Error ID: 0x800CCC0E > Protocol: SMTP > Port: 587 > Secure(SSL): No > Socket Error: 10060 You said elsewhere "I am using mtaonline.net to connect to the internet,because its cheaper". I asked you to: "Try using mail.mtaonline.net as the SMTP server name, on the accounts server tab". Instead of smtp.gci.net. You never responded? -- Regards Steve. MS-MVP. MAIL. [DTS] UK. http://www.getsafeonline.org/ http://www.microsoft.com/uk/citizenship/safeandsecure/parentadvice/default.mspx

It appears that port 25 is correct but you need to setup outgoing authentication. Go here for details: http://portal.gci.net/support/kb/smtp Use the Windows Vista Email example. BTW, I used Google to find your answer, simply searched for 'smtp,gci.net' Google is your friend "alaska girl" <alaskagirl@discussions.microsoft.com> wrote in message news:6310F18D-AA64-4599-9A5C-C891B11C1208@microsoft.com... > i just tried port 587 and it doesn't work either.. > The connection to the server has failed. > > Subject 'test' > Server: 'smtp.gci.net' > Windows Live Mail Error ID: 0x800CCC0E > Protocol: SMTP > Port: 587 > Secure(SSL): No > Socket Error: 10060 > > > "alaska girl" wrote: > >> Now windows live email is giving me a different error message... >> >> The connection to the server has failed. >> >> Subject 'test' >> Server: 'smtp.gci.net' >> Windows Live Mail Error ID: 0x800CCC0E >> Protocol: SMTP >> Port: 25 >> Secure(SSL): Yes >> Socket Error: 10013 >> >> can you still help me?

"David Webb" <dwebb211@earthling.net> wrote in message news:Oe0WjYdwKHA.6140@TK2MSFTNGP05.phx.gbl... > It appears that port 25 is correct but you need to setup outgoing > authentication. > > Go here for details: > http://portal.gci.net/support/kb/smtp > > Use the Windows Vista Email example. > > BTW, I used Google to find your answer, simply searched for 'smtp,gci.net' > > Google is your friend David, I gave her this option 3 days ago, but again she failed to respond? This was my earlier post in the WM newsgroup: ---------- Try this: marked below ** - ** From: http://portal.gci.net/support/kb/smtp/#actiondocument.2007-04-09.0710005781 Click on Tools Click on Accounts Highlight the email account, it may be the default, or labeled gci.net Click on Properties Click on Servers tab Ensure the Incoming mail (POP3): has mail.gci.net Ensure the Outgoing mail (SMTP): has smtp.gci.net **Ensure the box next to the My server requires authentication is checked** Click on Settings Ensure the button is marked for Use same settings as my incoming server. Click OK Click OK Click Close -- Regards Steve. MS-MVP. MAIL. [DTS] UK. http://www.getsafeonline.org/ http://www.microsoft.com/uk/citizenship/safeandsecure/parentadvice/default.mspx

Steve, I went to the vista mail newsgroup and reviewed the thread you cited...very frustrating for you guys. I think I'll stay out of this one. David " mac" <macknever@fsmail.net> wrote in message news:OenoyhdwKHA.4492@TK2MSFTNGP05.phx.gbl... > > "David Webb" <dwebb211@earthling.net> wrote in message > news:Oe0WjYdwKHA.6140@TK2MSFTNGP05.phx.gbl... >> It appears that port 25 is correct but you need to setup outgoing >> authentication. >> >> Go here for details: >> http://portal.gci.net/support/kb/smtp >> >> Use the Windows Vista Email example. >> >> BTW, I used Google to find your answer, simply searched for 'smtp,gci.net' >> >> Google is your friend > > > David, I gave her this option 3 days ago, but again she failed to respond? > > This was my earlier post in the WM newsgroup: > ---------- > > Try this: marked below ** - ** > > From: > http://portal.gci.net/support/kb/smtp/#actiondocument.2007-04-09.0710005781 > > > Click on Tools > Click on Accounts > Highlight the email account, it may be the default, or labeled gci.net > Click on Properties > Click on Servers tab > Ensure the Incoming mail (POP3): has mail.gci.net > Ensure the Outgoing mail (SMTP): has smtp.gci.net > **Ensure the box next to the My server requires authentication is checked** > Click on Settings > Ensure the button is marked for Use same settings as my incoming server. > Click OK > Click OK > Click Close > > > > > -- > Regards Steve. > MS-MVP. MAIL. [DTS] UK. > http://www.getsafeonline.org/ > http://www.microsoft.com/uk/citizenship/safeandsecure/parentadvice/default.mspx

"David Webb" <dwebb211@earthling.net> wrote in message news:uCSi53dwKHA.1692@TK2MSFTNGP04.phx.gbl... > Steve, > > I went to the vista mail newsgroup and reviewed the thread you > cited...very frustrating for you guys. I think I'll stay out of this one. > > David IMHO it is the fact that the web interface does not send reminders to posters, when replies are received, is the cause of many of the problems that we see in the newsgroups. If only they would come and join us here: news://msnews.microsoft.com/microsoft.public.windows.live.mail.desktop They would have a much better news experience. (this means you alaska girl). mac

with the setting the way they are suppose to be, here is the error message I get; The connection to the server has failed. Subject 'test' Server: 'smtp.gci.net' Windows Live Mail Error ID: 0x800CCC0E Protocol: SMTP Port: 25 Secure(SSL): No Socket Error: 10013 "mac" wrote: > > "David Webb" <dwebb211@earthling.net> wrote in message > news:Oe0WjYdwKHA.6140@TK2MSFTNGP05.phx.gbl... > > It appears that port 25 is correct but you need to setup outgoing > > authentication. > > > > Go here for details: > > http://portal.gci.net/support/kb/smtp > > > > Use the Windows Vista Email example. > > > > BTW, I used Google to find your answer, simply searched for 'smtp,gci.net' > > > > Google is your friend > > > David, I gave her this option 3 days ago, but again she failed to respond? > > This was my earlier post in the WM newsgroup: > ---------- > > Try this: marked below ** - ** > > From: > http://portal.gci.net/support/kb/smtp/#actiondocument.2007-04-09.0710005781 > > > Click on Tools > Click on Accounts > Highlight the email account, it may be the default, or labeled gci.net > Click on Properties > Click on Servers tab > Ensure the Incoming mail (POP3): has mail.gci.net > Ensure the Outgoing mail (SMTP): has smtp.gci.net > **Ensure the box next to the My server requires authentication is checked** > Click on Settings > Ensure the button is marked for Use same settings as my incoming server. > Click OK > Click OK > Click Close > > > > > -- > Regards Steve. > MS-MVP. MAIL. [DTS] UK. > http://www.getsafeonline.org/ > http://www.microsoft.com/uk/citizenship/safeandsecure/parentadvice/default.mspx > > . >

"mac" wrote: > > "alaska girl" <alaskagirl@discussions.microsoft.com> wrote in message > news:6310F18D-AA64-4599-9A5C-C891B11C1208@microsoft.com... > >i just tried port 587 and it doesn't work either.. > > The connection to the server has failed. > > > > Subject 'test' > > Server: 'smtp.gci.net' > > Windows Live Mail Error ID: 0x800CCC0E > > Protocol: SMTP > > Port: 587 > > Secure(SSL): No > > Socket Error: 10060 > > You said elsewhere "I am using mtaonline.net to connect to the > internet,because its cheaper". > > I asked you to: > > "Try using mail.mtaonline.net as the SMTP server name, on the accounts > server > tab". Instead of smtp.gci.net. > > You never responded? > > i just put smtp. mtaonline.net in the outgoing email server place and now I get a emmpty error box... > -- > Regards Steve. > MS-MVP. MAIL. [DTS] UK. > http://www.getsafeonline.org/ > http://www.microsoft.com/uk/citizenship/safeandsecure/parentadvice/default.mspx > > > > > . >

"alaska girl" <alaskagirl@discussions.microsoft.com> wrote in message news:6AC89D47-1EDD-40E9-A82D-E567FE003E3C@microsoft.com... >> >> i just put smtp. mtaonline.net in the outgoing email server place and now >> I get a emmpty error box... Please ensure that your Outbox is empty and try again. -- Regards Steve. MS-MVP. MAIL. [DTS] UK. http://www.getsafeonline.org/ http://www.microsoft.com/uk/citizenship/safeandsecure/parentadvice/default.mspx

"mac" wrote: > > "alaska girl" <alaskagirl@discussions.microsoft.com> wrote in message > news:6AC89D47-1EDD-40E9-A82D-E567FE003E3C@microsoft.com... > >> > >> i just put smtp. mtaonline.net in the outgoing email server place and now > >> I get a emmpty error box... > > Please ensure that your Outbox is empty and try again. > > the outbox is empty and i just tried it again and i still get an empty error box > -- > Regards Steve. > MS-MVP. MAIL. [DTS] UK. > http://www.getsafeonline.org/ > http://www.microsoft.com/uk/citizenship/safeandsecure/parentadvice/default.mspx >

Do you really have that space in there? smtp. mtaonline.net is what you typed in this message, with a space between smtp. and mtao... If you do, try taking that out so it reads like this: smtp.mtaonline.net Also, do you have a check in the little box beside "My server requires authentication"? That is on the "Servers tab" at the bottom (of that whole account setup window). Put a check there. Try it again. Copy and paste anymore errors, but hopefully this will fix it. "alaska girl" <alaskagirl@discussions.microsoft.com> wrote in message news:851008BD-56FC-41D1-B461-9D79BC64CA4E@microsoft.com... > > > "mac" wrote: > >> >> "alaska girl" <alaskagirl@discussions.microsoft.com> wrote in message >> news:6AC89D47-1EDD-40E9-A82D-E567FE003E3C@microsoft.com... >> >> >> >> i just put smtp. mtaonline.net in the outgoing email server place and >> >> now >> >> I get a emmpty error box... >> >> Please ensure that your Outbox is empty and try again. >> >> the outbox is empty and i just tried it again and i still get an empty >> error box >> -- >> Regards Steve. >> MS-MVP. MAIL. [DTS] UK. >> http://www.getsafeonline.org/ >> http://www.microsoft.com/uk/citizenship/safeandsecure/parentadvice/default.mspx >>

"slk759" wrote: > Do you really have that space in there? smtp. mtaonline.net is what > you typed in this message, with a space between smtp. and mtao... > If you do, try taking that out so it reads like this: smtp.mtaonline.net > Also, do you have a check in the little box beside "My server requires > authentication"? That is on the "Servers tab" at the bottom (of that whole > account setup window). Put a check there. Try it again. Copy and paste > anymore errors, but hopefully this will fix it. > >I typed it in there just like this...smtp.mtaonline.net,the my server requires authentication is checked, never unchecked...I still get an empty error message box.. > "alaska girl" <alaskagirl@discussions.microsoft.com> wrote in message > news:851008BD-56FC-41D1-B461-9D79BC64CA4E@microsoft.com... > > > > > > "mac" wrote: > > > >> > >> "alaska girl" <alaskagirl@discussions.microsoft.com> wrote in message > >> news:6AC89D47-1EDD-40E9-A82D-E567FE003E3C@microsoft.com... > >> >> > >> >> i just put smtp. mtaonline.net in the outgoing email server place and > >> >> now > >> >> I get a emmpty error box... > >> > >> Please ensure that your Outbox is empty and try again. > >> > >> the outbox is empty and i just tried it again and i still get an empty > >> error box > >> -- > >> Regards Steve. > >> MS-MVP. MAIL. [DTS] UK. > >> http://www.getsafeonline.org/ > >> http://www.microsoft.com/uk/citizenship/safeandsecure/parentadvice/default.mspx > >> > . >

I see no evidence here http://portal.gci.net/support/kb/gci_settings/#email_settings that your mail provider supports an SMTP port other than 25. I have a feeling that you are not giving us all the details, such as who is providing your connection to the Internet. Most connection providers will block any attempt to send mail over port 25 except to their own SMTP server. --=20 Gary VanderMolen, Microsoft MVP (Mail) Microsoft MVP Program: http://mvp.support.microsoft.com "alaska girl" <alaskagirl@discussions.microsoft.com> wrote in message = news:6310F18D-AA64-4599-9A5C-C891B11C1208@microsoft.com... >i just tried port 587 and it doesn't work either.. > The connection to the server has failed. >=20 > Subject 'test' > Server: 'smtp.gci.net' > Windows Live Mail Error ID: 0x800CCC0E > Protocol: SMTP > Port: 587 > Secure(SSL): No > Socket Error: 10060 >=20 >=20 > "alaska girl" wrote: >=20 >> Now windows live email is giving me a different error message... >>=20 >> The connection to the server has failed. >>=20 >> Subject 'test' >> Server: 'smtp.gci.net' >> Windows Live Mail Error ID: 0x800CCC0E >> Protocol: SMTP >> Port: 25 >> Secure(SSL): Yes >> Socket Error: 10013 >>=20 >> can you still help me?

Try it with "My server requires authentication" unchecked. By default, your mail client ( Windows Live Mail ) will send incoming server authentication to the outgoing server, which is not appropriate here since the two servers don't belong to the same entity. If my suggestion fails, let us know, so we can advise you how to use custom SMTP authentication. --=20 Gary VanderMolen, Microsoft MVP (Mail) Microsoft MVP Program: http://mvp.support.microsoft.com "alaska girl" <alaskagirl@discussions.microsoft.com> wrote in message = news:682AD7D3-00E8-4D41-8B79-2733602FA80D@microsoft.com... >=20 >=20 > "slk759" wrote: >=20 >> Do you really have that space in there? smtp. mtaonline.net is = what=20 >> you typed in this message, with a space between smtp. and = mtao...=20 >> If you do, try taking that out so it reads like this: = smtp.mtaonline.net=20 >> Also, do you have a check in the little box beside "My server = requires=20 >> authentication"? That is on the "Servers tab" at the bottom (of that = whole=20 >> account setup window). Put a check there. Try it again. Copy and = paste=20 >> anymore errors, but hopefully this will fix it. >>=20 >>I typed it in there just like this...smtp.mtaonline.net,the my server = requires authentication is checked, never unchecked...I still get an = empty error message box..=20 >> "alaska girl" <alaskagirl@discussions.microsoft.com> wrote in message = >> news:851008BD-56FC-41D1-B461-9D79BC64CA4E@microsoft.com... >> > >> > >> > "mac" wrote: >> > >> >> >> >> "alaska girl" <alaskagirl@discussions.microsoft.com> wrote in = message >> >> news:6AC89D47-1EDD-40E9-A82D-E567FE003E3C@microsoft.com... >> >> >> >> >> >> i just put smtp. mtaonline.net in the outgoing email server = place and=20 >> >> >> now >> >> >> I get a emmpty error box... >> >> >> >> Please ensure that your Outbox is empty and try again. >> >> >> >> the outbox is empty and i just tried it again and i still get an = empty=20 >> >> error box >> >> --=20 >> >> Regards Steve. >> >> MS-MVP. MAIL. [DTS] UK. >> >> http://www.getsafeonline.org/ >> >> = http://www.microsoft.com/uk/citizenship/safeandsecure/parentadvice/defaul= t.mspx >> >>=20 >> . >>

I am having the very same problem with receiving mail from the GCI mail POP3 server. My ISP is GCI and I suspect that is the same with alaska girl as well. To restate, when Windows Live Mail performs a Sync to the GCI mail account I get the 60 second time out error message to the mail.gci.net (POP3) server. However, I am using a second email account on the Windows Live Mail so my outbound traffic is is not through GCI but hotmail. Nevertheless, I believe we have the same issue. I have verified that the GCI account is set up as Dave suggested. Further thoughts? -- MikeA "Gary VanderMolen [MVP]" wrote: > I see no evidence here > http://portal.gci.net/support/kb/gci_settings/#email_settings > that your mail provider supports an SMTP port other than 25. > > I have a feeling that you are not giving us all the details, such as > who is providing your connection to the Internet. Most > connection providers will block any attempt to send mail over > port 25 except to their own SMTP server. > > -- > Gary VanderMolen, Microsoft MVP (Mail) > Microsoft MVP Program: http://mvp.support.microsoft.com > > > "alaska girl" <alaskagirl@discussions.microsoft.com> wrote in message news:6310F18D-AA64-4599-9A5C-C891B11C1208@microsoft.com... > >i just tried port 587 and it doesn't work either.. > > The connection to the server has failed. > > > > Subject 'test' > > Server: 'smtp.gci.net' > > Windows Live Mail Error ID: 0x800CCC0E > > Protocol: SMTP > > Port: 587 > > Secure(SSL): No > > Socket Error: 10060 > > > > > > "alaska girl" wrote: > > > >> Now windows live email is giving me a different error message... > >> > >> The connection to the server has failed. > >> > >> Subject 'test' > >> Server: 'smtp.gci.net' > >> Windows Live Mail Error ID: 0x800CCC0E > >> Protocol: SMTP > >> Port: 25 > >> Secure(SSL): Yes > >> Socket Error: 10013 > >> > >> can you still help me? > . >

When you get that time-out error message, right-click on the error=20 message, copy, then paste it into a reply here. We can't do much troubleshooting without the complete error message.=20 --=20 Gary VanderMolen, Microsoft MVP (Mail) Microsoft MVP program: http://mvp.support.microsoft.com "MikeA" <MikeA@discussions.microsoft.com> wrote in message = news:AF1E84ED-8C90-4924-8E88-9FFAACB4FC45@microsoft.com... >I am having the very same problem with receiving mail from the GCI mail = POP3=20 > server. My ISP is GCI and I suspect that is the same with alaska girl = as well. > To restate, when Windows Live Mail performs a Sync to the GCI mail = account I=20 > get the 60 second time out error message to the mail.gci.net (POP3) = server.=20 > However, I am using a second email account on the Windows Live Mail so = my=20 > outbound traffic is is not through GCI but hotmail. Nevertheless, I = believe=20 > we have the same issue. I have verified that the GCI account is set up = as=20 > Dave suggested. Further thoughts? > --=20 > MikeA >=20 >=20 > "Gary VanderMolen [MVP]" wrote: >=20 >> I see no evidence here >> http://portal.gci.net/support/kb/gci_settings/#email_settings >> that your mail provider supports an SMTP port other than 25. >>=20 >> I have a feeling that you are not giving us all the details, such as >> who is providing your connection to the Internet. Most >> connection providers will block any attempt to send mail over >> port 25 except to their own SMTP server. >>=20 >> --=20 >> Gary VanderMolen, Microsoft MVP (Mail) >> Microsoft MVP Program: http://mvp.support.microsoft.com >>=20 >>=20 >> "alaska girl" <alaskagirl@discussions.microsoft.com> wrote in message = news:6310F18D-AA64-4599-9A5C-C891B11C1208@microsoft.com... >> >i just tried port 587 and it doesn't work either.. >> > The connection to the server has failed. >> >=20 >> > Subject 'test' >> > Server: 'smtp.gci.net' >> > Windows Live Mail Error ID: 0x800CCC0E >> > Protocol: SMTP >> > Port: 587 >> > Secure(SSL): No >> > Socket Error: 10060 >> >=20 >> >=20 >> > "alaska girl" wrote: >> >=20 >> >> Now windows live email is giving me a different error message... >> >>=20 >> >> The connection to the server has failed. >> >>=20 >> >> Subject 'test' >> >> Server: 'smtp.gci.net' >> >> Windows Live Mail Error ID: 0x800CCC0E >> >> Protocol: SMTP >> >> Port: 25 >> >> Secure(SSL): Yes >> >> Socket Error: 10013 >> >>=20 >> >> can you still help me?

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