I'm using the latest build ending 0726. Here's the issue I'm facing:

Every once in a while, while syncing (send / receive) the number of messages 
count keeps going up (to thousands) and does not stop even though Windows 
Live Mail is actually not downloading any messages. I have verified this in 
every folder including Quick View and know for sure since I don't actually 
have that many messages in my mailbox on the server.

This goes on non-stop till manually stopped. If I click Sync again, it 
correctly receives new messages and stops but then the bug repeats again 
after a few automatic syncs.

Is this a known issue and more importantly, is there a fix? Thanks.

Looks like there are other people who face the same issue:

http://www.justanswer.com/questions/2g9nu-just-upgraded-windows-live-mail

Still looking for a solution .. 

Are you virus scanning incoming email?
-- 
Ron Sommer
MS MVP-Mail

"Zubin Saigal" <ZubinSaigal@discussions.microsoft.com> wrote in message 
news:8AF89E8E-66B7-4FB3-A15E-37DEADE54482@microsoft.com...
> Looks like there are other people who face the same issue:
>
> http://www.justanswer.com/questions/2g9nu-just-upgraded-windows-live-mail
>
> Still looking for a solution .. 

This happens with AV enabled or disabled. 

I have a feeling this may be occurring when two (or more) systems try and 
download the same mail at the same time. Windows Mail and Outlook Express 
used to handle that by a simple "The message is gone" error and then go on to 
finish send receive. WLM seems to go into an indefinite number count.

This seems to be a bug that the Windows Live Mail team needs to look at.

A copy of the error that occurs when WLM goes into indefinite mail download:

Unable to send or receive messages for the TEST account. 

Server Error: 0x800CCC90
Server Response: -ERR Can't open the message file - it's gone!
Server: 'testserver'
Windows Live Mail Error ID: 0x800420CD
Protocol: POP3
Port: 110
Secure(SSL): No

Just curious as to why you multiposted this to the Office newsgroups including to 
all the Outlook ones

-- 
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"Zubin Saigal" <Zubin Saigal@discussions.microsoft.com> wrote in message 
news:47A97FFB-69A9-40FD-9E82-4F3147D70710@microsoft.com...
> I'm using the latest build ending 0726. Here's the issue I'm facing:
>
> Every once in a while, while syncing (send / receive) the number of messages
> count keeps going up (to thousands) and does not stop even though Windows
> Live Mail is actually not downloading any messages. I have verified this in
> every folder including Quick View and know for sure since I don't actually
> have that many messages in my mailbox on the server.
>
> This goes on non-stop till manually stopped. If I click Sync again, it
> correctly receives new messages and stops but then the bug repeats again
> after a few automatic syncs.
>
> Is this a known issue and more importantly, is there a fix? Thanks. 

I only posted at the MS Community newsgroup - no idea why that replicates everywhere.

Is 'testserver' the real name of the mail server or did you alter that 
for the post?

The  "-ERR Can't open the message file - it's gone!" comes from the mail 
server.  It indicates an error in the mail server.

The error you are getting suggests and error in either your anti-virus 
software, ant-spam or you are running something such as YPOPs to to 
access via POP3 a web based mail service that doesn't provide that for 
your account.

Programs such as YPOPs are fragile.  Any little change or quirk at the 
real mail server can break them.

With some anti-virus (and anti-spam) programs, simply disabling the 
e-mail scanning function doesn't really disable it.  It simply tells the 
program not to flag any messages.  It still processes all the messages 
and may still cause send/receive failures.  What you may need to do is 
uninstall the anti-virus program, then reinstall it using a custom 
install option and unselect the e-mail scanning component for 
installation.

-- 

Mike - http://TechHelp.Santovec.us



"Zubin Saigal" <ZubinSaigal@discussions.microsoft.com> wrote in message 
news:956ECAF7-B62D-4808-AB2B-4A08A7FB8D88@microsoft.com...
> A copy of the error that occurs when WLM goes into indefinite mail 
> download:
>
> Unable to send or receive messages for the TEST account.
>
> Server Error: 0x800CCC90
> Server Response: -ERR Can't open the message file - it's gone!
> Server: 'testserver'
> Windows Live Mail Error ID: 0x800420CD
> Protocol: POP3
> Port: 110
> Secure(SSL): No 

Under what circumstances would two different computers be=20
downloading simultaneously from the same account?
It seems fishy because the mail server is supposed to only allow
access to a specific account from one computer at a time.

--=20
Gary VanderMolen, Microsoft MVP (Mail)
http://mvp.support.microsoft.com/default.aspx/profile/vandermolen


"Zubin Saigal" <ZubinSaigal@discussions.microsoft.com> wrote in message =
news:BC4622E2-20EE-476F-8022-53C89EB6BC2F@microsoft.com...
> This happens with AV enabled or disabled.=20
>=20
> I have a feeling this may be occurring when two (or more) systems try =
and=20
> download the same mail at the same time. Windows Mail and Outlook =
Express=20
> used to handle that by a simple "The message is gone" error and then =
go on to=20
> finish send receive. WLM seems to go into an indefinite number count.
>=20
> This seems to be a bug that the Windows Live Mail team needs to look =
at.

@Mike - I changed the real server name to testserver. It is a valid and working configuration.

The error "-ERR Can't open the message file - it's gone!" is occurring because two systems are simultaneously downloading the same mail and one of them has that particular message locked. I have had this error since early Outlook Express days because we have email IDs we download on multiple systems on which this error is common. The error occurs even with no AV on the system. 

The issue here is that the error never sent my mail program into a never ending download count. That's the problem I am facing only on Windows Live Mail. In fact I do not have this problem even with Vista's Windows Mail.

@Gary - Nothing fisy. We just have mail that needs to be downloaded and seen by multiple people.

Is this a major mail service or are you running your own local mail 
server?

As Gary said, you should not be able to simultaneously connect to the 
same mail account from two PCs or mail programs.  The second PC should 
get an error when it tries to sign in and immediately give up.

Either your POP3 server is not following the rules or some software in 
between WLM and the mail server (e.g. AV or Anti-Spam) is mucking things 
up.

They way POP3 works is that the mail program signs into the server with 
account name and password, then asks the server how many messages are 
available for download, and then asks for them one at a time.  If are 
leaving a copy of messages on the server or have messages rules with an 
action of Delete from Server or Do Not Download, the mail program will 
ask for information about each message before it decides whether to 
download it or not.

You may want to record a POP3 log to see exactly what is going on.  To 
enable logging in Windows Live Mail select Tools, Options, Advanced, 
Maintenance, Troubleshooting.  Check the box to enable and click APPLY. 
Run the Send/Receive/Synch, then click the box to uncheck and APPLY.

POP3 enables both POP3 and SMTP logging.

The logging information will be appended to WindowsLiveMail.log in the 
same location as the WLM Store Folder (click the STORE FOLDER button 
above Troubleshooting to see its location).

The WindowsLiveMail.log can grow to be very large.  You may want to 
rename (or delete) the current log file before starting logging in order 
to get a more manageable file size.  WLM will automatically create a new 
log file when needed if one doesn't exist.

For an overview of some of the common POP3 commands and responses, see
http://techhelp.santovec.us/pop3telnet.htm

-- 

Mike - http://TechHelp.Santovec.us



"Zubin Saigal" <user@msgroups.net/> wrote in message 
news:OUPs$C4fKHA.5500@TK2MSFTNGP04.phx.gbl...
> @Mike - I changed the real server name to testserver. It is a valid 
> and working configuration.
>
> The error "-ERR Can't open the message file - it's gone!" is occurring 
> because two systems are simultaneously downloading the same mail and 
> one of them has that particular message locked. I have had this error 
> since early Outlook Express days because we have email IDs we download 
> on multiple systems on which this error is common. The error occurs 
> even with no AV on the system.
>
> The issue here is that the error never sent my mail program into a 
> never ending download count. That's the problem I am facing only on 
> Windows Live Mail. In fact I do not have this problem even with 
> Vista's Windows Mail.
>
> @Gary - Nothing fisy. We just have mail that needs to be downloaded 
> and seen by multiple people.
>
> ---
> frmsrcurl: 
> http://msgroups.net/microsoft.public.windows.live.mail.desktop/Never-Ending-Sync-Downloads-thousands-of-messages-for 

We use Courier for POP3 which is default on cpanel (linux) servers and I suppose a cpanel system which is standard with a few thousand hosting providers would qualify as a major "standard" kind of service. Even otherwise, Courier implementations are fairly standard.

We have been using multiple systems accessing one mailbox for several years now and this is needed. I do not want to get into a discussion here that the mail server should or should not allow multiple connections. I use it and that isn't my concern.

The issue here is that when one connection is updating a certain message, another mail client cannot and at that point of time Windows mail goes into an indefinite number count. This should not happen under any circumstances. All older versions for mail software from Microsoft handled this error fine. This issue is with Windows Live Mail only.

We have no way of duplicating what you are seeing.
If you suspect this is a bug in Windows Live Mail, then report it here:
https://feedback.live.com/default.aspx?productkey=3Dwlmaildesktop

--=20
Gary VanderMolen, Microsoft MVP (Mail)
http://mvp.support.microsoft.com/default.aspx/profile/vandermolen


"Zubin Saigal" <user@msgroups.net/> wrote in message =
news:%237eZ2TygKHA.2188@TK2MSFTNGP04.phx.gbl...
> We use Courier for POP3 which is default on cpanel (linux) servers and =
I suppose a cpanel system which is standard with a few thousand hosting =
providers would qualify as a major "standard" kind of service. Even =
otherwise, Courier implementations are fairly standard.
>=20
> We have been using multiple systems accessing one mailbox for several =
years now and this is needed. I do not want to get into a discussion =
here that the mail server should or should not allow multiple =
connections. I use it and that isn't my concern.
>=20
> The issue here is that when one connection is updating a certain =
message, another mail client cannot and at that point of time Windows =
mail goes into an indefinite number count. This should not happen under =
any circumstances. All older versions for mail software from Microsoft =
handled this error fine. This issue is with Windows Live Mail only.
>=20
> ---
> frmsrcurl: =
http://msgroups.net/microsoft.public.windows.live.mail.desktop/Never-Endi=
ng-Sync-Downloads-thousands-of-messages-for

If there is any hope of getting the problem fixed, you'll need to log 
the POP3 communication between WLM and the POP3 server to see what exact 
commands and responses are going on.

To enable logging in Windows Live Mail select Tools, Options, Advanced, 
Maintenance, Troubleshooting.  Check the box to enable and click APPLY. 
Run the Send/Receive/Synch, then click the box to uncheck and APPLY.

POP3 enables both POP3 and SMTP logging.

The logging information will be appended to WindowsLiveMail.log in the 
same location as the WLM Store Folder (click the STORE FOLDER button 
above Troubleshooting to see its location).

The WindowsLiveMail.log can grow to be very large.  You may want to 
rename (or delete) the current log file before starting logging in order 
to get a more manageable file size.  WLM will automatically create a new 
log file when needed if one doesn't exist.


-- 

Mike - http://TechHelp.Santovec.us



"Zubin Saigal" <user@msgroups.net/> wrote in message 
news:#7eZ2TygKHA.2188@TK2MSFTNGP04.phx.gbl...
> We use Courier for POP3 which is default on cpanel (linux) servers and 
> I suppose a cpanel system which is standard with a few thousand 
> hosting providers would qualify as a major "standard" kind of service. 
> Even otherwise, Courier implementations are fairly standard.
>
> We have been using multiple systems accessing one mailbox for several 
> years now and this is needed. I do not want to get into a discussion 
> here that the mail server should or should not allow multiple 
> connections. I use it and that isn't my concern.
>
> The issue here is that when one connection is updating a certain 
> message, another mail client cannot and at that point of time Windows 
> mail goes into an indefinite number count. This should not happen 
> under any circumstances. All older versions for mail software from 
> Microsoft handled this error fine. This issue is with Windows Live 
> Mail only.
>
> ---
> frmsrcurl: 
> http://msgroups.net/microsoft.public.windows.live.mail.desktop/Never-Ending-Sync-Downloads-thousands-of-messages-for 

I had a very similar problem on 02-28-2010, and that's how I found this thread.

One of my mail accounts suddenly stuck on downloading thosuands of messages. 
It got over 100,000 at one point before I caught it and stopped it.

I logged onto my mail server via their Web portal, and deleted all of the 
mail in the inbox for that account, except two that it would not allow me to 
delete. WLM  continued to show thousands of downloads.

I logged back in, and found several mail messages in my trash file for that 
account that contained viruses from someone that I did not even know, on 
Facebook. I deleted all of them -- there were about ten -- and the two that 
were stuck in the inbox on the Web portal also disappeared.

The odd thing is that the viral emails had come into the inbox a couple of 
weeks ago, and just now caused the problem.

When I synched the mail again, the odd downloads had stopped and everything 
is back to normal. 


"Zubin Saigal" wrote:

> I'm using the latest build ending 0726. Here's the issue I'm facing:
> 
> Every once in a while, while syncing (send / receive) the number of messages 
> count keeps going up (to thousands) and does not stop even though Windows 
> Live Mail is actually not downloading any messages. I have verified this in 
> every folder including Quick View and know for sure since I don't actually 
> have that many messages in my mailbox on the server.
> 
> This goes on non-stop till manually stopped. If I click Sync again, it 
> correctly receives new messages and stops but then the bug repeats again 
> after a few automatic syncs.
> 
> Is this a known issue and more importantly, is there a fix? Thanks.

Bringing back to life this thread, having the same poblem, I have concluded 
that checking email from two machines give this problems because of the 
differences in behavior in Windows Live Mail from Outlook Express and other 
email clients.

Excerpt from the log:

[18:04:01.02] 115c                 Mail:                    POP3 [rx] 10012 
UID409532-1181150551
[18:04:01.02] 115c                 Mail:                    POP3 [rx] .
[18:04:17.87] 115c                 Mail:                    POP3 [tx] RETR 
10012
[18:04:18.09] 115c                 Mail:                    POP3 [rx] -ERR 
Can't open the message file - it's gone!
[18:04:18.11] 115c                 Mail:                    POP3 [tx] RETR 
10012
[18:04:18.32] 115c                 Mail:                    POP3 [rx] -ERR 
Can't open the message file - it's gone!
.... and this line goes on infinitely.

The problem is that the other email client has deleted or something like 
this the 10012th email, but with Outlook Express it stopped at this point 
when the server gives the error, next automated checking everything would be 
allright, but with WLM it doesn't stop with the server error, and it keeps 
indefinitely trying to download the inexistent message till you stop it 
mannually. If there is such an error, why it has to continue, it definitely 
is a bug or design problem in WLM.

Bringing back to life this thread, having the same poblem, I have concluded 
that checking email from two machines give this problems because of the 
differences in behavior in Windows Live Mail from Outlook Express and other 
email clients.



Excerpt from the log:



[18:04:01.02] 115c                 Mail:                    POP3 [rx] 10012 
UID409532-1181150551

[18:04:01.02] 115c                 Mail:                    POP3 [rx] .

[18:04:17.87] 115c                 Mail:                    POP3 [tx] RETR 
10012

[18:04:18.09] 115c                 Mail:                    POP3 [rx] -ERR 
Can't open the message file - it's gone!

[18:04:18.11] 115c                 Mail:                    POP3 [tx] RETR 
10012

[18:04:18.32] 115c                 Mail:                    POP3 [rx] -ERR 
Can't open the message file - it's gone!

.... and this line goes on infinitely.



The problem is that the other email client has deleted or something like 
this the 10012th email, but with Outlook Express it stopped at this point 
when the server gives the error, next automated checking everything would be 
allright, but with WLM it doesn't stop with the server error, and it keeps 
indefinitely trying to download the inexistent message till you stop it 
mannually. If there is such an error, why it has to continue, it definitely 
is a bug or design problem in WLM.

WLM Support
Windows Live Solution Center for Windows Live Mail
   http://windowslivehelp.com/product.aspx?productid=15
Windows Live Mail Forums
   http://windowslivehelp.com/forums.aspx?productid=15
Windows Live Mail Solutions
   http://windowslivehelp.com/solutions.aspx?productid=15


--
....winston
ms-mvp mail

"Rel87"  wrote in message news:0CE519BD-1AB5-4523-809D-C8F561030D1C@microsoft.com... 


Bringing back to life this thread, having the same poblem, I have concluded 
that checking email from two machines give this problems because of the 
differences in behavior in Windows Live Mail from Outlook Express and other 
email clients.

Yes, its an issue with WLM. Outlook / Outlook Express don't have this problem..

That is a problem with WLM.  It should give up with the error.

But there also appears to be a problem with the mail server.  Did the 
STAT command at the beginning of the session show at least 10012 
messages?

And it appears that just before the portion of the log you copied there 
would have been a UIDL command sent by WLM for that message.  That 
should have responded with an error instead of the UID response it got.

The mail server should not allow two mail programs access to the same 
POP3 account at the same time.  Once one programs logs into the account 
all other programs should be locked out until the first program issues 
the QUIT command.

-- 

Mike - http://TechHelp.Santovec.us



"Rel87" <Rel87@discussions.microsoft.com> wrote in message 
news:4BCE07EA-01B4-4EA0-A669-5A5952513F97@microsoft.com...
> Bringing back to life this thread, having the same poblem, I have 
> concluded
> that checking email from two machines give this problems because of 
> the
> differences in behavior in Windows Live Mail from Outlook Express and 
> other
> email clients.
>
> Excerpt from the log:
>
> [18:04:01.02] 115c                 Mail:                    POP3 [rx] 
> 10012
> UID409532-1181150551
> [18:04:01.02] 115c                 Mail:                    POP3 [rx] 
> .
> [18:04:17.87] 115c                 Mail:                    POP3 [tx] 
> RETR
> 10012
> [18:04:18.09] 115c                 Mail:                    POP3 
> [rx] -ERR
> Can't open the message file - it's gone!
> [18:04:18.11] 115c                 Mail:                    POP3 [tx] 
> RETR
> 10012
> [18:04:18.32] 115c                 Mail:                    POP3 
> [rx] -ERR
> Can't open the message file - it's gone!
> ... and this line goes on infinitely.
>
> The problem is that the other email client has deleted or something 
> like
> this the 10012th email, but with Outlook Express it stopped at this 
> point
> when the server gives the error, next automated checking everything 
> would be
> allright, but with WLM it doesn't stop with the server error, and it 
> keeps
> indefinitely trying to download the inexistent message till you stop 
> it
> mannually. If there is such an error, why it has to continue, it 
> definitely
> is a bug or design problem in WLM.