Hi

I received a junk email that I cannot delete, move or take any action upon. 
When I try to do anything, I get the message "an unknown error has 
occurred - this email cannot be deleted, moved or whatever".  Can you kindly 
advise?

Thanks in advance. 

Open WLM
WLM menu/File/Work Offline
Close WLM(File/Exit)
Open WLM
Delete the file
Set the compact counter to 1(Tools/Options/Advanced/Maintenance), Close, Apply
File/Exit
Agree to the prompt to compact(do not interrupt)
Open WLM
File/Work Online and set the counter to its previous value(the default when WLM was installed was 100)

-- 
  ...winston
  ms-mvp mail

"sheana" <sheana@nospam.invalid> wrote in message news:29749DE3-1C4B-4626-9C8F-3D9FB489D6B0@microsoft.com...
> Hi
> 
> I received a junk email that I cannot delete, move or take any action upon. 
> When I try to do anything, I get the message "an unknown error has 
> occurred - this email cannot be deleted, moved or whatever".  Can you kindly 
> advise?
> 
> Thanks in advance. 
> 

I was in the middle of a draft when there was an error. Windows Live Mail shutdown (XP). When it came back, there were a few emails I was unable to delete. I followed your advice to go offline and compact, but I was still unable to delete the email. 



sheana wrote:

In WLM, have email I can't delete, move or take any action
24-Mar-10

Hi

I received a junk email that I cannot delete, move or take any action upon.
When I try to do anything, I get the message "an unknown error has
occurred - this email cannot be deleted, moved or whatever".  Can you kindly
advise?

Thanks in advance.

Previous Posts In This Thread:

On Wednesday, March 24, 2010 11:15 AM
sheana wrote:

In WLM, have email I can't delete, move or take any action
Hi

I received a junk email that I cannot delete, move or take any action upon.
When I try to do anything, I get the message "an unknown error has
occurred - this email cannot be deleted, moved or whatever".  Can you kindly
advise?

Thanks in advance.

On Wednesday, March 24, 2010 2:54 PM
....winston wrote:

Open WLMWLM menu/File/Work OfflineClose WLM(File/Exit)Open WLMDelete the
Open WLM
WLM menu/File/Work Offline
Close WLM(File/Exit)
Open WLM
Delete the file
Set the compact counter to 1(Tools/Options/Advanced/Maintenance), Close, Apply
File/Exit
Agree to the prompt to compact(do not interrupt)
Open WLM
File/Work Online and set the counter to its previous value(the default when WLM was installed was 100)

--
....winston
ms-mvp mail


Submitted via EggHeadCafe - Software Developer Portal of Choice 
BizTalk: Writing and using a custom referenced functoid.
http://www.eggheadcafe.com/tutorials/aspnet/f843db77-a775-415e-bd08-71c2b1127e40/biztalk-writing-and-usin.aspx

Can you find the exact WLM file in Windows Explorer? If so, try deleting it 
there.

If that doesn't work, download and install Eraser (http://eraser.heidi.ie/). 
Try using Eraser to remove the file.  If Eraser shows a message that it 
couldn't erase the file because it was in use, but offers to erase it on 
reboot, accept that.  The next time you reboot eraser will remove the file.

If that doesn't work, you may have to use a Linux live CD to boot from.  If 
you use a version of Linux which can read NTFS-formatted disks (assuming 
that is what you have with XP), then Linux will be able to delete that WLM 
file.

-- 

Jeff
"rob c" wrote in message news:2010421105757junk@robertcostello.com...
> I was in the middle of a draft when there was an error. Windows Live Mail 
> shutdown (XP). When it came back, there were a few emails I was unable to 
> delete. I followed your advice to go offline and compact, but I was still 
> unable to delete the email.
>
>
>
> sheana wrote:
>
> In WLM, have email I can't delete, move or take any action
> 24-Mar-10
>
> Hi
>
> I received a junk email that I cannot delete, move or take any action 
> upon.
> When I try to do anything, I get the message "an unknown error has
> occurred - this email cannot be deleted, moved or whatever".  Can you 
> kindly
> advise?
>
> Thanks in advance.
>
> Previous Posts In This Thread:
>
> On Wednesday, March 24, 2010 11:15 AM
> sheana wrote:
>
> In WLM, have email I can't delete, move or take any action
> Hi
>
> I received a junk email that I cannot delete, move or take any action 
> upon.
> When I try to do anything, I get the message "an unknown error has
> occurred - this email cannot be deleted, moved or whatever".  Can you 
> kindly
> advise?
>
> Thanks in advance.
>
> On Wednesday, March 24, 2010 2:54 PM
> ...winston wrote:
>
> Open WLMWLM menu/File/Work OfflineClose WLM(File/Exit)Open WLMDelete the
> Open WLM
> WLM menu/File/Work Offline
> Close WLM(File/Exit)
> Open WLM
> Delete the file
> Set the compact counter to 1(Tools/Options/Advanced/Maintenance), Close, 
> Apply
> File/Exit
> Agree to the prompt to compact(do not interrupt)
> Open WLM
> File/Work Online and set the counter to its previous value(the default 
> when WLM was installed was 100)
>
> --
> ...winston
> ms-mvp mail
>
>
> Submitted via EggHeadCafe - Software Developer Portal of Choice
> BizTalk: Writing and using a custom referenced functoid.
> http://www.eggheadcafe.com/tutorials/aspnet/f843db77-a775-415e-bd08-71c2b1127e40/biztalk-writing-and-usin.aspx 

"rob c" wrote in message news:2010421105757junk@robertcostello.com...
> I was in the middle of a draft when there was an error. Windows Live Mail 
> shutdown (XP). When it came back, there were a few emails I was unable to 
> delete. I followed your advice to go offline and compact, but I was still 
> unable to delete the email.


You need to be clear about what you mean by "unable to delete the email". 
E.g., if you can't delete it from a view that may mean the view is broken 
and the file it represents doesn't actually exist.   Tracing the event with 
ProcMon could help make that clearer.   Then you may find that it is 
necessary to _create_ a dummy file with the expected name in the expected 
location in order for the View to have something to delete.   Etc.


HTH

Robert Aldwinckle
---