cannot delete some messages

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I sent one message to an incorrect email address.  That message is no longer 
in the outbox or anywhere to be found, but every time I turn on Windows Live, 
I get an error message about that one email.  It is extremely annoying.  I 
tried to do a system restore.  It won't complete the restore.  I tried to re 
install Windows Live - it didn't help.

Now I sent another email to a different address.  It contained a document 
with photos that must have been too large, because it took half an hour to 
"send" and then didn't send and it cannot be found so that I can't delete it. 
 Now  every time I start Windows Live, THAT error message comes up and it 
keeps trying to send this new email - and each time I try again, it adds the 
email to the list. 

In addition, I can now no longer receive email!! 

How do I delete these emails that are causing all the problems?  This is 
utterly insane and a real problem with Windows Live...MSN should compensate 
for the time spent trying to deal with this.  Outlook Express was 1000 times 
better!!!
0
Reply Utf 3/5/2010 5:41:01 AM

It's somewhere to be found..

WLM Menu/File/Work Offline
Ensure viewing for any folder is configured to show all messages
Look in all folders including Storage folders and Recovered Items.

It is unlikely that WLM or an email is responsible for a System Restore(thus you can probably discount that)

A reinstall does not remove any messages that might be present..


The most efficient method for reinstallation is:

-Remove the entire program and all folders(the entire Message store folder) and select registry settings and restart prior to 
reinstalling.
The 'Complete' Uninstall/Reinstall Method For Windows Live Mail
http://liveunplugged.spaces.live.com/blog/cns!F92775FC46A390CA!226.entry

-Ensure you backup and important messages and accounts.
How to Backup Windows Live Mail Accounts, Contacts and Messages
http://liveunplugged.spaces.live.com/blog/cns!F92775FC46A390CA!174.entry

- Always use the full installer rather than the web installer.
Windows Live Essentials Availability
http://liveunplugged.spaces.live.com/blog/cns!F92775FC46A390CA!424.entry
 -see the bulleted items in Comments/Suggestions section Step 5 for the full download.


Like OE, WLM is free...so is this advice..no compensation required

MSN is a web portal and premier subscription plan and not Windows Live.


-- 
  ...winston
  ms-mvp mail

"Kenny Mann" <Kenny Mann@discussions.microsoft.com> wrote in message news:34A98EA3-357F-4E1C-A268-76534F1D7727@microsoft.com...
> I sent one message to an incorrect email address.  That message is no longer
> in the outbox or anywhere to be found, but every time I turn on Windows Live,
> I get an error message about that one email.  It is extremely annoying.  I
> tried to do a system restore.  It won't complete the restore.  I tried to re
> install Windows Live - it didn't help.
>
> Now I sent another email to a different address.  It contained a document
> with photos that must have been too large, because it took half an hour to
> "send" and then didn't send and it cannot be found so that I can't delete it.
> Now  every time I start Windows Live, THAT error message comes up and it
> keeps trying to send this new email - and each time I try again, it adds the
> email to the list.
>
> In addition, I can now no longer receive email!!
>
> How do I delete these emails that are causing all the problems?  This is
> utterly insane and a real problem with Windows Live...MSN should compensate
> for the time spent trying to deal with this.  Outlook Express was 1000 times
> better!!!  
0
Reply winston 3/5/2010 6:49:59 AM


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