Hi

We have 42 stores connecting to RMS HQ and stores blind close and then 
perform a Z Report every morning.

When looking at our year end procedures, we have found hundreds of sales 
transactions over the past year which appear on the detailed sales report but 
for some reason are not included in the Z Report sales figures. It is usually 
just 1 or 2 missing items per Z Report. Any ideas what causes this and how to 
fix? 

first step of diagnosing would be.. are these sales missing at the store 
level? or are they only missing at the HQ level?

sometimes not all sales are posted to HQ, this could happen if the 
connection was lost during a 401 worksheet. so you have to manually force 
these batches to resend to HQ.
-- 
Regards,
Andy Miller
DirectPOS - Boise, Idaho
(208) 376-8121 x244
www.directpos.com


"Shaun" wrote:

> Hi
> 
> We have 42 stores connecting to RMS HQ and stores blind close and then 
> perform a Z Report every morning.
> 
> When looking at our year end procedures, we have found hundreds of sales 
> transactions over the past year which appear on the detailed sales report but 
> for some reason are not included in the Z Report sales figures. It is usually 
> just 1 or 2 missing items per Z Report. Any ideas what causes this and how to 
> fix?