A friend of mine is having a somewhat serious problem with Outlook and 
so far I've been unable to fix it. One day it was working fine then when 
she went to start Outlook it reported that it had crashed, the exception 
code appears to be 0xc0000005 which I've Googled. In most cases people 
have reported this problem being caused by a corrupt profile or a 
damaged office installation.

Before trying anything else, I ran a chkdsk with both "automatically fix 
file system errors" and "scan for and attempt recovery of bad sectors" 
just in case this was some disk related problem. As far as I can tell 
there were no problems found and the disk was reported clean.

I first tried deleting the profile and creating a new profile but the 
same thing happened. I then uninstalled Office 2003 and did a complete 
reinstall and after setting up the account again the exact same error 
occurred.

Outlook will start in safe mode but I can't get it to start normally. 
Can anyone offer some idea's on how to deal with this problem?

Thanks,

- Chris

If Outlook starts in safe mode but not in regular mode, it's quite likely
there's a 3rd party add in that's interfering. In safe mode, disable all add
ins. Open Outlook normally after that, and turn each add in back on one at a
time. Test inbetween, until you find the culprit.



"Chris LeFebvre" <LeFebvreC@Comcast.Net> wrote in message
news:OBIiNj1qKHA.5936@TK2MSFTNGP04.phx.gbl...
> A friend of mine is having a somewhat serious problem with Outlook and
> so far I've been unable to fix it. One day it was working fine then when
> she went to start Outlook it reported that it had crashed, the exception
> code appears to be 0xc0000005 which I've Googled. In most cases people
> have reported this problem being caused by a corrupt profile or a
> damaged office installation.
>
> Before trying anything else, I ran a chkdsk with both "automatically fix
> file system errors" and "scan for and attempt recovery of bad sectors"
> just in case this was some disk related problem. As far as I can tell
> there were no problems found and the disk was reported clean.
>
> I first tried deleting the profile and creating a new profile but the
> same thing happened. I then uninstalled Office 2003 and did a complete
> reinstall and after setting up the account again the exact same error
> occurred.
>
> Outlook will start in safe mode but I can't get it to start normally.
> Can anyone offer some idea's on how to deal with this problem?
>
> Thanks,
>
> - Chris

For more information and tips on troubleshooting, please read:

http://www.howto-outlook.com/faq/outlookdoesntstart.htm


"Kathleen Orland" <korland@nospamrogers.com> wrote in message
news:eG37Po1qKHA.6064@TK2MSFTNGP02.phx.gbl...
> If Outlook starts in safe mode but not in regular mode, it's quite likely
> there's a 3rd party add in that's interfering. In safe mode, disable all
add
> ins. Open Outlook normally after that, and turn each add in back on one at
a
> time. Test inbetween, until you find the culprit.
>
>
>
> "Chris LeFebvre" <LeFebvreC@Comcast.Net> wrote in message
> news:OBIiNj1qKHA.5936@TK2MSFTNGP04.phx.gbl...
> > A friend of mine is having a somewhat serious problem with Outlook and
> > so far I've been unable to fix it. One day it was working fine then when
> > she went to start Outlook it reported that it had crashed, the exception
> > code appears to be 0xc0000005 which I've Googled. In most cases people
> > have reported this problem being caused by a corrupt profile or a
> > damaged office installation.
> >
> > Before trying anything else, I ran a chkdsk with both "automatically fix
> > file system errors" and "scan for and attempt recovery of bad sectors"
> > just in case this was some disk related problem. As far as I can tell
> > there were no problems found and the disk was reported clean.
> >
> > I first tried deleting the profile and creating a new profile but the
> > same thing happened. I then uninstalled Office 2003 and did a complete
> > reinstall and after setting up the account again the exact same error
> > occurred.
> >
> > Outlook will start in safe mode but I can't get it to start normally.
> > Can anyone offer some idea's on how to deal with this problem?
> >
> > Thanks,
> >
> > - Chris
>
>

Kathleen,

hmmm, I never thought of that. As far as I know there is only one addin 
and that's the ESet NOD32 anti-virus / anti-spam module, I'll try 
uninstalling that and see what happens and get back to you.

Thanks,

- Chris

Kathleen,

It appears that renaming the outcmd.dat file fixed the problem.

Thanks,

- Chris