Win 7 Pro running 64 bit with Outlook 2007. Problem: frequent cras

I have a brand-new computer with i-7 processors and 8 GB of RAM running Win 7 Pro 64-bit. At the time of upgrading to new computer, i upgraded office 2003 to 2007. For the first month, all was well. Suddenly, my computer started crashing regularly, as in every 30 minutes. The screen would go blank, the mouse and keyboard wouldn't work, and I would have to do a hard reboot. The store where i bought the PC has done everything imaginable to try to isolate the problem. They have swapped out every component, including the RAM, motherboard, power supply, video card and all cabling. No luck. After much trial and error, it seems that the computer will crash only if Outlook 2007 is running. I have about 8 GB of .pst files. Is there a known problem with Outlook 2007 and Win7? All suggestions welcome.

No issues here with Windows 7 x64 and Office/Outlook 2007. If this just started within the last week or so, did you rule out this patch since there are some complaints about it? http://support.microsoft.com/kb/977074 and/or http://support.microsoft.com/kb/976972 "bgillies" <bgillies@discussions.microsoft.com> wrote in message news:2FD3222D-65BC-4361-87AD-B7304928F604@microsoft.com... >I have a brand-new computer with i-7 processors and 8 GB of RAM running Win >7 > Pro 64-bit. At the time of upgrading to new computer, i upgraded office > 2003 > to 2007. For the first month, all was well. Suddenly, my computer > started > crashing regularly, as in every 30 minutes. The screen would go blank, > the > mouse and keyboard wouldn't work, and I would have to do a hard reboot. > The > store where i bought the PC has done everything imaginable to try to > isolate > the problem. They have swapped out every component, including the RAM, > motherboard, power supply, video card and all cabling. No luck. After > much > trial and error, it seems that the computer will crash only if Outlook > 2007 > is running. I have about 8 GB of .pst files. Is there a known problem > with > Outlook 2007 and Win7? All suggestions welcome.

"bgillies" <bgillies@discussions.microsoft.com> wrote in message news:2FD3222D-65BC-4361-87AD-B7304928F604@microsoft.com... >I have a brand-new computer with i-7 processors and 8 GB of RAM running Win 7 > Pro 64-bit. At the time of upgrading to new computer, i upgraded office > 2003 > to 2007. For the first month, all was well. Suddenly, my computer started > crashing regularly, as in every 30 minutes. The screen would go blank, the > mouse and keyboard wouldn't work, and I would have to do a hard reboot. The > store where i bought the PC has done everything imaginable to try to isolate > the problem. They have swapped out every component, including the RAM, > motherboard, power supply, video card and all cabling. No luck. After much > trial and error, it seems that the computer will crash only if Outlook 2007 > is running. I have about 8 GB of .pst files. Is there a known problem with > Outlook 2007 and Win7? All suggestions welcome. Do you have any add-ins? If you start Outlook in safe mode (hold Ctrl when you start it) does if behave properly? -- Brian Tillman [MVP-Outlook]

My problems began about four weeks ago. I have just downloaded and installed all Windows updates. "neo" wrote: > No issues here with Windows 7 x64 and Office/Outlook 2007. If this just > started within the last week or so, did you rule out this patch since there > are some complaints about it? > > http://support.microsoft.com/kb/977074 > and/or > http://support.microsoft.com/kb/976972 > > "bgillies" <bgillies@discussions.microsoft.com> wrote in message > news:2FD3222D-65BC-4361-87AD-B7304928F604@microsoft.com... > >I have a brand-new computer with i-7 processors and 8 GB of RAM running Win > >7 > > Pro 64-bit. At the time of upgrading to new computer, i upgraded office > > 2003 > > to 2007. For the first month, all was well. Suddenly, my computer > > started > > crashing regularly, as in every 30 minutes. The screen would go blank, > > the > > mouse and keyboard wouldn't work, and I would have to do a hard reboot. > > The > > store where i bought the PC has done everything imaginable to try to > > isolate > > the problem. They have swapped out every component, including the RAM, > > motherboard, power supply, video card and all cabling. No luck. After > > much > > trial and error, it seems that the computer will crash only if Outlook > > 2007 > > is running. I have about 8 GB of .pst files. Is there a known problem > > with > > Outlook 2007 and Win7? All suggestions welcome. > > . >

Hello Brian. I have no add-ins, but I will give safe mode a try. Many thanks. Bill "Brian Tillman [MVP-Outlook]" wrote: > "bgillies" <bgillies@discussions.microsoft.com> wrote in message > news:2FD3222D-65BC-4361-87AD-B7304928F604@microsoft.com... > > >I have a brand-new computer with i-7 processors and 8 GB of RAM running Win 7 > > Pro 64-bit. At the time of upgrading to new computer, i upgraded office > > 2003 > > to 2007. For the first month, all was well. Suddenly, my computer started > > crashing regularly, as in every 30 minutes. The screen would go blank, the > > mouse and keyboard wouldn't work, and I would have to do a hard reboot. The > > store where i bought the PC has done everything imaginable to try to isolate > > the problem. They have swapped out every component, including the RAM, > > motherboard, power supply, video card and all cabling. No luck. After much > > trial and error, it seems that the computer will crash only if Outlook 2007 > > is running. I have about 8 GB of .pst files. Is there a known problem with > > Outlook 2007 and Win7? All suggestions welcome. > > Do you have any add-ins? If you start Outlook in safe mode (hold Ctrl when > you start it) does if behave properly? > -- > Brian Tillman [MVP-Outlook] > > . >

Is that 8 GB in one pst? Does it work ok if you make a new pst and disconnect the old one? Any errors in the Event viewer? -- Diane Poremsky [MVP - Outlook] Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com/ Outlook Tips by email: mailto:dailytips-subscribe-request@lists.outlooktips.net EMO - a weekly newsletter about Outlook and Exchange: mailto:EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM How many email accounts are in your main Outlook profile? http://forums.slipstick.com/showthread.php?t=36602 "bgillies" <bgillies@discussions.microsoft.com> wrote in message news:9DB42A7F-3842-488D-98B2-C13F54D19870@microsoft.com... > My problems began about four weeks ago. I have just downloaded and > installed > all Windows updates. > > "neo" wrote: > >> No issues here with Windows 7 x64 and Office/Outlook 2007. If this just >> started within the last week or so, did you rule out this patch since >> there >> are some complaints about it? >> >> http://support.microsoft.com/kb/977074 >> and/or >> http://support.microsoft.com/kb/976972 >> >> "bgillies" <bgillies@discussions.microsoft.com> wrote in message >> news:2FD3222D-65BC-4361-87AD-B7304928F604@microsoft.com... >> >I have a brand-new computer with i-7 processors and 8 GB of RAM running >> >Win >> >7 >> > Pro 64-bit. At the time of upgrading to new computer, i upgraded >> > office >> > 2003 >> > to 2007. For the first month, all was well. Suddenly, my computer >> > started >> > crashing regularly, as in every 30 minutes. The screen would go blank, >> > the >> > mouse and keyboard wouldn't work, and I would have to do a hard reboot. >> > The >> > store where i bought the PC has done everything imaginable to try to >> > isolate >> > the problem. They have swapped out every component, including the RAM, >> > motherboard, power supply, video card and all cabling. No luck. After >> > much >> > trial and error, it seems that the computer will crash only if Outlook >> > 2007 >> > is running. I have about 8 GB of .pst files. Is there a known problem >> > with >> > Outlook 2007 and Win7? All suggestions welcome. >> >> . >>

Hello Brian. Tried the safe mode. Still crashes. Bill "Brian Tillman [MVP-Outlook]" wrote: > "bgillies" <bgillies@discussions.microsoft.com> wrote in message > news:2FD3222D-65BC-4361-87AD-B7304928F604@microsoft.com... > > >I have a brand-new computer with i-7 processors and 8 GB of RAM running Win 7 > > Pro 64-bit. At the time of upgrading to new computer, i upgraded office > > 2003 > > to 2007. For the first month, all was well. Suddenly, my computer started > > crashing regularly, as in every 30 minutes. The screen would go blank, the > > mouse and keyboard wouldn't work, and I would have to do a hard reboot. The > > store where i bought the PC has done everything imaginable to try to isolate > > the problem. They have swapped out every component, including the RAM, > > motherboard, power supply, video card and all cabling. No luck. After much > > trial and error, it seems that the computer will crash only if Outlook 2007 > > is running. I have about 8 GB of .pst files. Is there a known problem with > > Outlook 2007 and Win7? All suggestions welcome. > > Do you have any add-ins? If you start Outlook in safe mode (hold Ctrl when > you start it) does if behave properly? > -- > Brian Tillman [MVP-Outlook] > > . >

Hi Diane. The 8GB is the total of five files. the largest pst is a 3 GB archive file. I started a new pst with this installation. What is an Event viewer? Best, Bill "Diane Poremsky [MVP]" wrote: > Is that 8 GB in one pst? Does it work ok if you make a new pst and > disconnect the old one? > > Any errors in the Event viewer? > > -- > Diane Poremsky [MVP - Outlook] > Outlook Tips: http://www.outlook-tips.net/ > Outlook & Exchange Solutions Center: http://www.slipstick.com/ > > Outlook Tips by email: > mailto:dailytips-subscribe-request@lists.outlooktips.net > > EMO - a weekly newsletter about Outlook and Exchange: > mailto:EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM > > How many email accounts are in your main Outlook profile? > http://forums.slipstick.com/showthread.php?t=36602 > > "bgillies" <bgillies@discussions.microsoft.com> wrote in message > news:9DB42A7F-3842-488D-98B2-C13F54D19870@microsoft.com... > > My problems began about four weeks ago. I have just downloaded and > > installed > > all Windows updates. > > > > "neo" wrote: > > > >> No issues here with Windows 7 x64 and Office/Outlook 2007. If this just > >> started within the last week or so, did you rule out this patch since > >> there > >> are some complaints about it? > >> > >> http://support.microsoft.com/kb/977074 > >> and/or > >> http://support.microsoft.com/kb/976972 > >> > >> "bgillies" <bgillies@discussions.microsoft.com> wrote in message > >> news:2FD3222D-65BC-4361-87AD-B7304928F604@microsoft.com... > >> >I have a brand-new computer with i-7 processors and 8 GB of RAM running > >> >Win > >> >7 > >> > Pro 64-bit. At the time of upgrading to new computer, i upgraded > >> > office > >> > 2003 > >> > to 2007. For the first month, all was well. Suddenly, my computer > >> > started > >> > crashing regularly, as in every 30 minutes. The screen would go blank, > >> > the > >> > mouse and keyboard wouldn't work, and I would have to do a hard reboot. > >> > The > >> > store where i bought the PC has done everything imaginable to try to > >> > isolate > >> > the problem. They have swapped out every component, including the RAM, > >> > motherboard, power supply, video card and all cabling. No luck. After > >> > much > >> > trial and error, it seems that the computer will crash only if Outlook > >> > 2007 > >> > is running. I have about 8 GB of .pst files. Is there a known problem > >> > with > >> > Outlook 2007 and Win7? All suggestions welcome. > >> > >> . > >> > . >

"bgillies" <bgillies@discussions.microsoft.com> wrote in message news:D228ECBC-96D9-478D-A2CC-AEE3C3917C6D@microsoft.com... > What is an Event viewer? Right-click My Computer, choose Manage. Event Viewer is there. You can get at it other ways, too. Start>Search>eventvwr.exe -- Brian Tillman [MVP-Outlook]

Hi Diane. Found the event viewer and it has lots of entries. What in particular should i be looking for? In the summary of Administrative events i have 6 critical and 33 error entries in the past seven days.There are also 107 warning entries, and 2,263 information events. "Diane Poremsky [MVP]" wrote: > Is that 8 GB in one pst? Does it work ok if you make a new pst and > disconnect the old one? > > Any errors in the Event viewer? > > -- > Diane Poremsky [MVP - Outlook] > Outlook Tips: http://www.outlook-tips.net/ > Outlook & Exchange Solutions Center: http://www.slipstick.com/ > > Outlook Tips by email: > mailto:dailytips-subscribe-request@lists.outlooktips.net > > EMO - a weekly newsletter about Outlook and Exchange: > mailto:EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM > > How many email accounts are in your main Outlook profile? > http://forums.slipstick.com/showthread.php?t=36602 > > "bgillies" <bgillies@discussions.microsoft.com> wrote in message > news:9DB42A7F-3842-488D-98B2-C13F54D19870@microsoft.com... > > My problems began about four weeks ago. I have just downloaded and > > installed > > all Windows updates. > > > > "neo" wrote: > > > >> No issues here with Windows 7 x64 and Office/Outlook 2007. If this just > >> started within the last week or so, did you rule out this patch since > >> there > >> are some complaints about it? > >> > >> http://support.microsoft.com/kb/977074 > >> and/or > >> http://support.microsoft.com/kb/976972 > >> > >> "bgillies" <bgillies@discussions.microsoft.com> wrote in message > >> news:2FD3222D-65BC-4361-87AD-B7304928F604@microsoft.com... > >> >I have a brand-new computer with i-7 processors and 8 GB of RAM running > >> >Win > >> >7 > >> > Pro 64-bit. At the time of upgrading to new computer, i upgraded > >> > office > >> > 2003 > >> > to 2007. For the first month, all was well. Suddenly, my computer > >> > started > >> > crashing regularly, as in every 30 minutes. The screen would go blank, > >> > the > >> > mouse and keyboard wouldn't work, and I would have to do a hard reboot. > >> > The > >> > store where i bought the PC has done everything imaginable to try to > >> > isolate > >> > the problem. They have swapped out every component, including the RAM, > >> > motherboard, power supply, video card and all cabling. No luck. After > >> > much > >> > trial and error, it seems that the computer will crash only if Outlook > >> > 2007 > >> > is running. I have about 8 GB of .pst files. Is there a known problem > >> > with > >> > Outlook 2007 and Win7? All suggestions welcome. > >> > >> . > >> > . >

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