We installed Outlook Connector in December.  Since that time we have at least 
4 people that we no longer receive the emails that they send.  They are on 
our safe sender and safe recipients list.

"stumped" <stumped@discussions.microsoft.com> wrote in message 
news:DB6C27DD-7A77-4736-9FCF-FD5A4C2AF59D@microsoft.com...

> We installed Outlook Connector in December.  Since that time we have at 
> least
> 4 people that we no longer receive the emails that they send.  They are on
> our safe sender and safe recipients list.

I doubt your safe sender list has anything to do with this.  The Safe Senders 
list (and the Safe Recipients list, but people's addresses should never be in 
the Safe Recipients list) merely instruct the Jukn E-mail filter to ignore the 
incoming message rather than evaluating it for moving to the Junk E-mail 
folder.  It's not a typical situation for the Junk E-mail filter to delete 
incoming messages.  I hazar that there's a delivery problem and Outlook can't 
affect that.  Your senders' messages aren't being delivered to your mailbox 
and if that happens, there's nothing there for Outlook to process.  If there 
is a delivery issue, your senders should receive a non-delivery report.  Did 
you ask them if they do?
-- 
Brian Tillman [MVP-Outlook]