Hi,

   I am part of a software development team and we have setup a shared 
Mailbox (called Software Support) for support related e-mails.

The problem we have, is that when anyone in the team replies to an e-mail in 
the Software support Inbox the reply is saved to the Sent Items folder in 
their own personal Mailbox. 

What this means is that others cannot see what the reply was to a support 
e-mail.

Is there a way to save the replies made to e-mails in the Software Support 
Inbox to the Sent Items folder of the Software Support Mailbox (and NOT to 
the Sent Items folder in someone's private Mailbox) ?

We are using Outlook 2007 (version 12.0.6529).

Many thanks in advance.

Joel Gordon.

see http://support.microsoft.com/?kbid=972148

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"JoelG" <JoelG@discussions.microsoft.com> wrote in message 
news:D105E685-34C8-44D3-8BA3-503C236402A9@microsoft.com...
> Hi,
>
>   I am part of a software development team and we have setup a shared
> Mailbox (called Software Support) for support related e-mails.
>
> The problem we have, is that when anyone in the team replies to an e-mail 
> in
> the Software support Inbox the reply is saved to the Sent Items folder in
> their own personal Mailbox.
>
> What this means is that others cannot see what the reply was to a support
> e-mail.
>
> Is there a way to save the replies made to e-mails in the Software Support
> Inbox to the Sent Items folder of the Software Support Mailbox (and NOT to
> the Sent Items folder in someone's private Mailbox) ?
>
> We are using Outlook 2007 (version 12.0.6529).
>
> Many thanks in advance.
>
> Joel Gordon.
>
>
>