Hello, 
I recently purchased a laptop with Windows Vista.  I bought a licensed copy 
of MS Office 2007 Prof and am having a heck of time installing it- 10 days 
and still no installation!  Last night I reset everything to Factory default, 
removed all trial versions, inserted my disk into the DVD RW and after a LONG 
wait and locking up the whole system received a message "Bootstrapper has 
stopped working".  Found this possible fix on MS 
http://support.microsoft.com/kb/975735 , but got an "Error 40" when trying to 
install the fix!
Any ideas?  Have read elsewhere that some have been successful using a CD 
drive (which the CD does work fine on my desktop CD drive...I just don't want 
it on my desktop), but I only have a DVD drive on my laptop.  
Any ideas?  Please try to keep all in layman's terms as I have MUCH to learn 
about computers....
Thank you!
-- 
Kelly

"Kelly" <Kelly@discussions.microsoft.com> wrote in message 
news:FE9183F4-A8FA-44D1-9C19-8ECCE5E22D34@microsoft.com...
> Hello,
> I recently purchased a laptop with Windows Vista.  I bought a licensed 
> copy
> of MS Office 2007 Prof and am having a heck of time installing it- 10 days
> and still no installation!  Last night I reset everything to Factory 
> default,
> removed all trial versions, inserted my disk into the DVD RW and after a 
> LONG
> wait and locking up the whole system received a message "Bootstrapper has
> stopped working".  Found this possible fix on MS
> http://support.microsoft.com/kb/975735 , but got an "Error 40" when trying 
> to
> install the fix!
> Any ideas?  Have read elsewhere that some have been successful using a CD
> drive (which the CD does work fine on my desktop CD drive...I just don't 
> want
> it on my desktop), but I only have a DVD drive on my laptop.
> Any ideas?  Please try to keep all in layman's terms as I have MUCH to 
> learn
> about computers....
> Thank you!

Kelly, did you also uninstall the activation assistant?  Another method you 
can try is to create a folder on your desktop named Office, then copy all 
the files on the disk to that folder.  You can then open the folder and 
click on install from there.
-- 


"Don't pick a fight with an old man.
If he is too old to fight, he'll just kill you."
 

That hotfix is not going to work since it requires Office to be allready 
installed
Other than Michael's advice to also insure the Activation Assistant is 
uninstalled, did you then use MSUpdate to ensure Critical updates are 
installed (NB NOT driver updates)?
What make of Laptop is it?

"Kelly" <Kelly@discussions.microsoft.com> wrote in message 
news:FE9183F4-A8FA-44D1-9C19-8ECCE5E22D34@microsoft.com...
> Hello,
> I recently purchased a laptop with Windows Vista.  I bought a licensed 
> copy
> of MS Office 2007 Prof and am having a heck of time installing it- 10 days
> and still no installation!  Last night I reset everything to Factory 
> default,
> removed all trial versions, inserted my disk into the DVD RW and after a 
> LONG
> wait and locking up the whole system received a message "Bootstrapper has
> stopped working".  Found this possible fix on MS
> http://support.microsoft.com/kb/975735 , but got an "Error 40" when trying 
> to
> install the fix!
> Any ideas?  Have read elsewhere that some have been successful using a CD
> drive (which the CD does work fine on my desktop CD drive...I just don't 
> want
> it on my desktop), but I only have a DVD drive on my laptop.
> Any ideas?  Please try to keep all in layman's terms as I have MUCH to 
> learn
> about computers....
> Thank you!
> -- 
> Kelly