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Word consistently crashes within less than a minute from opening
Version: 2008
Operating System: Mac OS X 10.6 (Snow Leopard)
Word crashes as soon as it opens, I don't even have a chance to type or read my documents any longer - word simply freezes and I have to force quit it! <br><br>I've had this Mac and Word 2008 for a bit less than 2 months and hadn't had troubles, but today, after a long period editing a document, it crashed and now as soon as I try to open the document I have to work on it on it crashes on me! <br><br>I'd appreciate some help. So I will copy the (long) crash report below. <br><br>Thanks in advance! <br><br>Stef <br><br>CRASH REPORT <br><br>Date/Time: 2010-05-27 22:43:24 -0300 <br>
OS Version: 10.6.3 (Build 10D578) <br>
Architecture: x86_64 <br>
Report Version: 6 <br><br>Command: Word <br>
Path: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/Microsoft Word <br>
Version: 12.2.4 (12.2.4) <br>
Build Version: 0 <br>
Project Name: (null) <br>
Source Version: 100205 <br>
Parent: launchd [80] <br><br>PID: 318 <br>
Event: hang <br>
Duration: 6.45s (sampling started after 2 seconds) <br>
Steps: 44 (100ms sampling interval) <br><br>Pageins: 0 <br>
Pageouts: 0 <br><br>Process: Microsoft Word [318] <br>
Path: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/Microsoft Word <br>
UID: 501 <br><br>Process: AirPort Base Station Agent [105] <br>
Path: /System/Library/CoreServices/AirPort Base Station Agent.app/Contents/MacOS/AirPort Base Station Agent <br>
UID: 501 <br><br> Thread 63247a8 DispatchQueue 1 <br>
User stack: <br>
44 ??? (in AirPort Base Station Agent + 5692) [0x10000163c] <br>
44 NSApplicationMain + 364 (in AppKit) [0x7fff87ab9d7c] <br>
44 -[NSApplication run] + 395 (in AppKit) [0x7fff87ac105b] <br>
44 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 155 (in AppKit) [0x7fff87afb379] <br>
44 _DPSNextEvent + 708 (in AppKit) [0x7fff87afba2a] <br>
44 BlockUntilNextEventMatchingListInMode + 59 (in HIToolbox) [0x7fff80db6798] <br>
44 ReceiveNextEventCommon + 310 (in HIToolbox) [0x7fff80db68df] <br>
44 RunCurrentEventLoopInMode + 333 (in HIToolbox) [0x7fff80db6ada] <br>
44 CFRunLoopRunSpecific + 575 (in CoreFoundation) [0x7fff82f888df] <br>
44 __CFRunLoopRun + 1698 (in CoreFoundation) [0x7fff82f89452] <br>
44 mach_msg_trap + 10 (in libSystem.B.dylib) [0x7fff8206675a] <br>
Kernel stack: <br>
44 ipc_mqueue_receive_continue + 0 [0x210c23] <br><br> Thread 50e1b7c DispatchQueue 2 <br>
User stack: <br>
44 start_wqthread + 13 (in libSystem.B.dylib) [0x7fff82080385] <br>
44 _pthread_wqthread + 353 (in libSystem.B.dylib) [0x7fff820804e8] <br>
44 _dispatch_worker_thread2 + 252 (in libSystem.B.dylib) [0x7fff82080bbe] <br>
44 _dispatch_queue_invoke + 185 (in libSystem.B.dylib) [0x7fff82081094] <br>
44 kevent + 10 (in libSystem.B.dylib) [0x7fff8207f4ea] <br>
Kernel stack: <br>
44 kevent + 97 [0x46f6f6] <br><br> Thread 665db7c <br>
User stack: <br>
44 thread_start + 13 (in libSystem.B.dylib) [0x7fff8209f769] <br>
44 _pthread_start + 331 (in libSystem.B.dylib) [0x7fff8209f8b6] <br>
44 select$DARWIN_EXTSN + 10 (in libSystem.B.dylib) [0x7fff820aa286] <br>
Kernel stack: <br>
44 sleep + 52 [0x486017] <br><br> Binary Images: <br>
0x100000000 - 0x100027fff com.apple.AirPortBaseStationAgent 1.5.5 (155.2) <00010203-0405-0607-0809-0A0B0C0D0E0F> /System/Library/CoreServices/AirPort Base Station Agent.app/Contents/MacOS/AirPort Base Station Agent <br>
0x7fff80d88000 - 0x7fff81086fef com.apple.HIToolbox 1.6.2 (???) <759E1C39-58EB-C434-3E33-416C04AFE6DC> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox <br>
0x7fff82065000 - 0x7fff82224ff7 libSystem.B.dylib ??? (???) <CB9A4929-61AF-DE71-5635-133E9EC95783> /usr/lib/libSystem.B.dylib <br>
0x7fff82f3d000 - 0x7fff830b2fef com.apple.CoreFoundation 6.6.1 (550.19) <1051BA2C-DCD7-787C-907C-A50D12AA6049> /S
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Reply
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 Stef
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5/28/2010 11:26:58 PM |
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Hi Stef:
The clue is in "... As soon as I open the document I have to work on..."
The document has a corruption in it.
Create a new document with a new file name, then:
1) Use File>Open from within Word
2) Change "Enable" to "recover text from any file"
3) Get the text out of the bad document and paste it into the new one.
Re-apply the styles to format the text.
Hope this helps
On 29/05/10 9:26 AM, in article 59bb9222.-1@webcrossing.JaKIaxP2ac0,
"Stef@officeformac.com" <Stef@officeformac.com> wrote:
> Version: 2008 Operating System: Mac OS X 10.6 (Snow Leopard) Word crashes as
> soon as it opens, I don't even have a chance to type or read my documents any
> longer - word simply freezes and I have to force quit it!
>
> I've had this Mac and Word 2008 for a bit less than 2 months and hadn't had
> troubles, but today, after a long period editing a document, it crashed and
> now as soon as I try to open the document I have to work on it on it crashes
> on me!
>
> I'd appreciate some help. So I will copy the (long) crash report below.
>
> Thanks in advance!
>
> Stef
>
> CRASH REPORT
>
> Date/Time: 2010-05-27 22:43:24 -0300
> OS Version: 10.6.3 (Build 10D578)
> Architecture: x86_64
> Report Version: 6
>
> Command: Word
> Path: /Applications/Microsoft Office 2008/Microsoft
> Word.app/Contents/MacOS/Microsoft Word
> Version: 12.2.4 (12.2.4)
> Build Version: 0
> Project Name: (null)
> Source Version: 100205
> Parent: launchd [80]
>
> PID: 318
> Event: hang
> Duration: 6.45s (sampling started after 2 seconds)
> Steps: 44 (100ms sampling interval)
>
> Pageins: 0
> Pageouts: 0
>
> Process: Microsoft Word [318]
> Path: /Applications/Microsoft Office 2008/Microsoft
> Word.app/Contents/MacOS/Microsoft Word
> UID: 501
>
> Process: AirPort Base Station Agent [105]
> Path: /System/Library/CoreServices/AirPort Base Station
> Agent.app/Contents/MacOS/AirPort Base Station Agent
> UID: 501
>
> Thread 63247a8 DispatchQueue 1
> User stack:
> 44 ??? (in AirPort Base Station Agent + 5692) [0x10000163c]
> 44 NSApplicationMain + 364 (in AppKit) [0x7fff87ab9d7c]
> 44 -[NSApplication run] + 395 (in AppKit) [0x7fff87ac105b]
> 44 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:]
> + 155 (in AppKit) [0x7fff87afb379]
> 44 _DPSNextEvent + 708 (in AppKit) [0x7fff87afba2a]
> 44 BlockUntilNextEventMatchingListInMode + 59 (in HIToolbox)
> [0x7fff80db6798]
> 44 ReceiveNextEventCommon + 310 (in HIToolbox)
> [0x7fff80db68df]
> 44 RunCurrentEventLoopInMode + 333 (in HIToolbox)
> [0x7fff80db6ada]
> 44 CFRunLoopRunSpecific + 575 (in CoreFoundation)
> [0x7fff82f888df]
> 44 __CFRunLoopRun + 1698 (in CoreFoundation)
> [0x7fff82f89452]
> 44 mach_msg_trap + 10 (in libSystem.B.dylib)
> [0x7fff8206675a]
> Kernel stack:
> 44 ipc_mqueue_receive_continue + 0 [0x210c23]
>
> Thread 50e1b7c DispatchQueue 2
> User stack:
> 44 start_wqthread + 13 (in libSystem.B.dylib) [0x7fff82080385]
> 44 _pthread_wqthread + 353 (in libSystem.B.dylib) [0x7fff820804e8]
> 44 _dispatch_worker_thread2 + 252 (in libSystem.B.dylib)
> [0x7fff82080bbe]
> 44 _dispatch_queue_invoke + 185 (in libSystem.B.dylib)
> [0x7fff82081094]
> 44 kevent + 10 (in libSystem.B.dylib) [0x7fff8207f4ea]
> Kernel stack:
> 44 kevent + 97 [0x46f6f6]
>
> Thread 665db7c
> User stack:
> 44 thread_start + 13 (in libSystem.B.dylib) [0x7fff8209f769]
> 44 _pthread_start + 331 (in libSystem.B.dylib) [0x7fff8209f8b6]
> 44 select$DARWIN_EXTSN + 10 (in libSystem.B.dylib) [0x7fff820aa286]
> Kernel stack:
> 44 sleep + 52 [0x486017]
>
> Binary Images:
> 0x100000000 - 0x100027fff com.apple.AirPortBaseStationAgent
> 1.5.5 (155.2) /System/Library/CoreServices/AirPort Base Station
> Agent.app/Contents/MacOS/AirPort Base Station Agent
> 0x7fff80d88000 - 0x7fff81086fef com.apple.HIToolbox 1.6.2 (???)
> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fr
> amework/Versions/A/HIToolbox
> 0x7fff82065000 - 0x7fff82224ff7 libSystem.B.dylib ??? (???)
> /usr/lib/libSystem.B.dylib
> 0x7fff82f3d000 - 0x7fff830b2fef com.apple.CoreFoundation 6.6.1
> (550.19) /S
--
The email below is my business email -- Please do not email me about forum
matters unless I ask you to; or unless you intend to pay!
John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410 | mailto:john@mcghie.name
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John_McGhie_
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5/30/2010 8:36:13 PM
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Thanks a million! <br>
Word stopped crashing on me! <br>
Best, <br>
Stef
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Stef
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5/30/2010 8:54:17 PM
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2 Replies
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