Microsoft Excel has encountered a problem and needs to close. We are sorry for the inconvenience.

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Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel

Hi, <br><br>I am using a MacBook Pro with OS X version 10.5.8, and Excel 2008 version 12.2.4. <br><br>A colleague emailed me an excel file (.xlsx) from a PC, and when I try to open it, excel crashes and the following dialogue box opens &quot;Microsoft Excel has encountered a problem and needs to close. We are sorry for the inconvenience.&quot; <br><br>Below is the error log.  I hope you can help. <br><br>Thank you for your time. <br><br>Microsoft Error Reporting log version: 2.0 <br><br>Error Signature: <br>
Exception: EXC_BAD_ACCESS <br>
Date/Time: 2010-06-04 12:22:50 -0700 <br>
Application Name: Microsoft Excel <br>
Application Bundle ID: com.microsoft.Excel <br>
Application Signature: XCEL <br>
Application Version: 12.2.4.100205 <br>
Crashed Module Name: Microsoft Excel <br>
Crashed Module Version: 12.2.4.100205 <br>
Crashed Module Offset: 0x001bfee4 <br>
Blame Module Name: Microsoft Excel <br>
Blame Module Version: 12.2.4.100205 <br>
Blame Module Offset: 0x001bfee4 <br>
Application LCID: 1033 <br>
Extra app info: Reg=en Loc=0x0409  <br><br>Thread 0 crashed: <br><br>#  1  0x001c0ee4 in __mh_execute_header + 0x001BFEE4 (Microsoft Excel + 0x001bfee4) <br>
#  2  0x001c1709 in __mh_execute_header + 0x001C0709 (Microsoft Excel + 0x001c0709) <br>
#  3  0x0014e44e in __mh_execute_header + 0x0014D44E (Microsoft Excel + 0x0014d44e) <br>
#  4  0x0014ec25 in __mh_execute_header + 0x0014DC25 (Microsoft Excel + 0x0014dc25) <br>
#  5  0x00203b7b in __mh_execute_header + 0x00202B7B (Microsoft Excel + 0x00202b7b) <br>
#  6  0x00203d86 in __mh_execute_header + 0x00202D86 (Microsoft Excel + 0x00202d86) <br>
#  7  0x0020b71f in __mh_execute_header + 0x0020A71F (Microsoft Excel + 0x0020a71f) <br>
#  8  0x00b27241 in __mh_execute_header + 0x00B26241 (Microsoft Excel + 0x00b26241) <br>
#  9  0x00b2f685 in __mh_execute_header + 0x00B2E685 (Microsoft Excel + 0x00b2e685) <br>
# 10  0x00b31834 in __mh_execute_header + 0x00B30834 (Microsoft Excel + 0x00b30834) <br>
# 11  0x00b67716 in __mh_execute_header + 0x00B66716 (Microsoft Excel + 0x00b66716) <br>
# 12  0x00b6f1b7 in __mh_execute_header + 0x00B6E1B7 (Microsoft Excel + 0x00b6e1b7) <br>
# 13  0x00b711ae in __mh_execute_header + 0x00B701AE (Microsoft Excel + 0x00b701ae) <br>
# 14  0x01a2acf4 in CNamespaceManager::Initialize(int) + 0x00001410 (MicrosoftOffice + 0x002f2cf4) <br>
# 15  0x1ea86aeb in  (MSXML + 0x00086aeb) <br>
# 16  0x1ea86a2b in  (MSXML + 0x00086a2b) <br>
# 17  0x1ea86a2b in  (MSXML + 0x00086a2b) <br>
# 18  0x1ea86a2b in  (MSXML + 0x00086a2b) <br>
# 19  0x1ea87f36 in  (MSXML + 0x00087f36) <br>
# 20  0x1ea87fb9 in  (MSXML + 0x00087fb9) <br>
# 21  0x1ea88512 in  (MSXML + 0x00088512) <br>
# 22  0x1ea71109 in  (MSXML + 0x00071109) <br>
# 23  0x01a2887e in CNamespaceManager::~CNamespaceManager() + 0x000007EA (MicrosoftOffice + 0x002f087e) <br>
# 24  0x00b71453 in __mh_execute_header + 0x00B70453 (Microsoft Excel + 0x00b70453) <br>
# 25  0x00b26ca9 in __mh_execute_header + 0x00B25CA9 (Microsoft Excel + 0x00b25ca9) <br>
# 26  0x00b128af in __mh_execute_header + 0x00B118AF (Microsoft Excel + 0x00b118af) <br>
# 27  0x00b131ec in __mh_execute_header + 0x00B121EC (Microsoft Excel + 0x00b121ec) <br>
# 28  0x00b14082 in __mh_execute_header + 0x00B13082 (Microsoft Excel + 0x00b13082) <br>
# 29  0x00b149d6 in __mh_execute_header + 0x00B139D6 (Microsoft Excel + 0x00b139d6) <br>
# 30  0x00be89ab in __mh_execute_header + 0x00BE79AB (Microsoft Excel + 0x00be79ab) <br>
# 31  0x001a0251 in __mh_execute_header + 0x0019F251 (Microsoft Excel + 0x0019f251) <br>
# 32  0x001a363b in __mh_execute_header + 0x001A263B (Microsoft Excel + 0x001a263b) <br>
# 33  0x001a3cc2 in __mh_execute_header + 0x001A2CC2 (Microsoft Excel + 0x001a2cc2) <br>
# 34  0x0017f854 in __mh_execute_header + 0x0017E854 (Microsoft Excel + 0x0017e854) <br>
# 35  0x005ad5a8 in __mh_execute_header + 0x005AC5A8 (Microsoft Excel + 0x005ac5a8) <br>
# 36  0x900148e7 in _gHelpers + 0x8FFE3507 (AE + 0x000108e7) <br>
# 37  0x01493136 in _McpBrushApply + 0x000030B4 (MicrosoftComponentPlugin + 0x00034136) <br>
# 38  0x95bbc13d in .objc_class_name_IPMDFontRange + 0x958914FD (HIToolbox + 0x0000813d) <br>
# 39  0x95bbb57b in .objc_class_name_IPMDFontRange + 0x9589093B (HIToolbox + 0x0000757b) <br>
# 40  0x95bd7
0
Reply alneb 6/4/2010 7:28:08 PM

Sorry, the only thing that crash log tells us is "Excel blew up".

There's something in the file that Excel 2008 can't read.  But we can't say
what it is...

Tell the originator to save another copy and zip it before they send it to
you.  If that doesn't work, ask them to save an .xls copy.

It's quite likely they have used one of the new widgets in Excel 2007 that
Mac Excel 2008 can't read or convert.

Hope this helps


On 5/06/10 5:28 AM, in article 59bb9602.-1@webcrossing.JaKIaxP2ac0,
"alneb@officeformac.com" <alneb@officeformac.com> wrote:

> Version: 2008 Operating System: Mac OS X 10.5 (Leopard) Processor: Intel Hi,
> 
> I am using a MacBook Pro with OS X version 10.5.8, and Excel 2008 version
> 12.2.4. 
> 
> A colleague emailed me an excel file (.xlsx) from a PC, and when I try to open
> it, excel crashes and the following dialogue box opens "Microsoft Excel has
> encountered a problem and needs to close. We are sorry for the inconvenience."
> 
> Below is the error log.  I hope you can help.
> 
> Thank you for your time.
> 
> Microsoft Error Reporting log version: 2.0
> 
> Error Signature: 
> Exception: EXC_BAD_ACCESS
> Date/Time: 2010-06-04 12:22:50 -0700
> Application Name: Microsoft Excel
> Application Bundle ID: com.microsoft.Excel
> Application Signature: XCEL
> Application Version: 12.2.4.100205
> Crashed Module Name: Microsoft Excel
> Crashed Module Version: 12.2.4.100205
> Crashed Module Offset: 0x001bfee4
> Blame Module Name: Microsoft Excel
> Blame Module Version: 12.2.4.100205
> Blame Module Offset: 0x001bfee4
> Application LCID: 1033
> Extra app info: Reg=en Loc=0x0409
> 
> Thread 0 crashed:
> 
> #  1  0x001c0ee4 in __mh_execute_header + 0x001BFEE4 (Microsoft Excel +
> 0x001bfee4) 
> #  2  0x001c1709 in __mh_execute_header + 0x001C0709 (Microsoft Excel +
> 0x001c0709) 
> #  3  0x0014e44e in __mh_execute_header + 0x0014D44E (Microsoft Excel +
> 0x0014d44e) 
> #  4  0x0014ec25 in __mh_execute_header + 0x0014DC25 (Microsoft Excel +
> 0x0014dc25) 
> #  5  0x00203b7b in __mh_execute_header + 0x00202B7B (Microsoft Excel +
> 0x00202b7b) 
> #  6  0x00203d86 in __mh_execute_header + 0x00202D86 (Microsoft Excel +
> 0x00202d86) 
> #  7  0x0020b71f in __mh_execute_header + 0x0020A71F (Microsoft Excel +
> 0x0020a71f) 
> #  8  0x00b27241 in __mh_execute_header + 0x00B26241 (Microsoft Excel +
> 0x00b26241) 
> #  9  0x00b2f685 in __mh_execute_header + 0x00B2E685 (Microsoft Excel +
> 0x00b2e685) 
> # 10  0x00b31834 in __mh_execute_header + 0x00B30834 (Microsoft Excel +
> 0x00b30834) 
> # 11  0x00b67716 in __mh_execute_header + 0x00B66716 (Microsoft Excel +
> 0x00b66716) 
> # 12  0x00b6f1b7 in __mh_execute_header + 0x00B6E1B7 (Microsoft Excel +
> 0x00b6e1b7) 
> # 13  0x00b711ae in __mh_execute_header + 0x00B701AE (Microsoft Excel +
> 0x00b701ae) 
> # 14  0x01a2acf4 in CNamespaceManager::Initialize(int) + 0x00001410
> (MicrosoftOffice + 0x002f2cf4)
> # 15  0x1ea86aeb in  (MSXML + 0x00086aeb)
> # 16  0x1ea86a2b in  (MSXML + 0x00086a2b)
> # 17  0x1ea86a2b in  (MSXML + 0x00086a2b)
> # 18  0x1ea86a2b in  (MSXML + 0x00086a2b)
> # 19  0x1ea87f36 in  (MSXML + 0x00087f36)
> # 20  0x1ea87fb9 in  (MSXML + 0x00087fb9)
> # 21  0x1ea88512 in  (MSXML + 0x00088512)
> # 22  0x1ea71109 in  (MSXML + 0x00071109)
> # 23  0x01a2887e in CNamespaceManager::~CNamespaceManager() + 0x000007EA
> (MicrosoftOffice + 0x002f087e)
> # 24  0x00b71453 in __mh_execute_header + 0x00B70453 (Microsoft Excel +
> 0x00b70453) 
> # 25  0x00b26ca9 in __mh_execute_header + 0x00B25CA9 (Microsoft Excel +
> 0x00b25ca9) 
> # 26  0x00b128af in __mh_execute_header + 0x00B118AF (Microsoft Excel +
> 0x00b118af) 
> # 27  0x00b131ec in __mh_execute_header + 0x00B121EC (Microsoft Excel +
> 0x00b121ec) 
> # 28  0x00b14082 in __mh_execute_header + 0x00B13082 (Microsoft Excel +
> 0x00b13082) 
> # 29  0x00b149d6 in __mh_execute_header + 0x00B139D6 (Microsoft Excel +
> 0x00b139d6) 
> # 30  0x00be89ab in __mh_execute_header + 0x00BE79AB (Microsoft Excel +
> 0x00be79ab) 
> # 31  0x001a0251 in __mh_execute_header + 0x0019F251 (Microsoft Excel +
> 0x0019f251) 
> # 32  0x001a363b in __mh_execute_header + 0x001A263B (Microsoft Excel +
> 0x001a263b) 
> # 33  0x001a3cc2 in __mh_execute_header + 0x001A2CC2 (Microsoft Excel +
> 0x001a2cc2) 
> # 34  0x0017f854 in __mh_execute_header + 0x0017E854 (Microsoft Excel +
> 0x0017e854) 
> # 35  0x005ad5a8 in __mh_execute_header + 0x005AC5A8 (Microsoft Excel +
> 0x005ac5a8) 
> # 36  0x900148e7 in _gHelpers + 0x8FFE3507 (AE + 0x000108e7)
> # 37  0x01493136 in _McpBrushApply + 0x000030B4 (MicrosoftComponentPlugin +
> 0x00034136) 
> # 38  0x95bbc13d in .objc_class_name_IPMDFontRange + 0x958914FD (HIToolbox +
> 0x0000813d) 
> # 39  0x95bbb57b in .objc_class_name_IPMDFontRange + 0x9589093B (HIToolbox +
> 0x0000757b) 
> # 40  0x95bd7

 --

The email below is my business email -- Please do not email me about forum
matters unless I ask you to; or unless you intend to pay!

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410 | mailto:john@mcghie.name


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Reply John_McGhie_ 6/5/2010 3:36:56 AM

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