Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: Exchange

I have a user that is no longer able to forward attachments. When she clicks Forward on a message that has attachments the message is preserved but the attachments are lost. I know she could use "Forward as Attachment" but then the person on the receiving end of the message has to open the original message to get to the attachment. These are just normal files in the attachments, jpeg's, pdf's ect.

Also, the machine is running fully updated 13.0.4 entourage EWS connecting to Exchange 2010.

On 3/17/10 9:46 AM, ChrisDTC@officeformac.com wrote:
> I know she could use "Forward as Attachment" but then the person on the
> receiving end of the message has to open the original message to get to
> the attachment.

Sorry, but "Forward as Attachment" is the only option.

-- 
Diane Ross, Microsoft Mac MVP
Entourage Help Page   <http://www.entourage.mvps.org/>
Entourage Help Blog  <http://blog.entourage.mvps.org/>
Follow us on twitter <https://twitter.com/entouragehelp>

Diane, this is a new problem, it used to work just fine and we have other Entourage 08 users that have no problem with this in our office. The complaints to me seem to have started right about the time the latest Office patch was installed last week.

On 3/17/10 5:58 PM, ChrisDTC@officeformac.com wrote:
> Diane, this is a new problem, it used to work just fine and we have
> other Entourage 08 users that have no problem with this in our office.
> The complaints to me seem to have started right about the time the
> latest Office patch was installed last week.

Maybe I'm not getting the issue. Do this test.

1) drag a couple of messages to the desktop as examples
2) create a new User.
3) enter one account for the test. Be sure you select to leave on server.
4) drag in the test messages and see if they will send.

also can you verify that this file is 12.2.4?

"/Applications/Microsoft Office 
2008/Office/MicrosoftComponentPlugin.framework"

Let me know the results.

-- 
Diane Ross, Microsoft Mac MVP
Entourage Help Page   <http://www.entourage.mvps.org/>
Entourage Help Blog  <http://blog.entourage.mvps.org/>
Follow us on twitter <https://twitter.com/entouragehelp>

Diane,  <br><br>I was able to do a little more playing around and have discovered a few things. First the componentplugin.framework is v 12.2.4. Also, the forwarding issue gets a bit stranger. It will not forward the attachments of a message it the attachments are pdf file. It seems to work fine for nearly all other file types, except for pdfs, jpgs, tifs. Could this have something to do with preview?

On 3/22/10 11:41 AM, ChrisDTC@officeformac.com wrote:
> I was able to do a little more playing around and have discovered a few
> things. First the componentplugin.framework is v 12.2.4. Also, the
> forwarding issue gets a bit stranger. It will not forward the
> attachments of a message it the attachments are pdf file. It seems to
> work fine for nearly all other file types, except for pdfs, jpgs, tifs.
> Could this have something to do with preview?

There is a known problem with jpgs.  Entourage 2008 will not show jpgs 
on the message if they are over 400kb.

Do you have LittleSnitch installed? If so, update to the latest version. 
It specifically had problems with corrupting attachments in Entourage. 
The latest version fixes that.

-- 
Diane Ross, Microsoft Mac MVP
Entourage Help Page   <http://www.entourage.mvps.org/>
Entourage Help Blog  <http://blog.entourage.mvps.org/>
Follow us on twitter <https://twitter.com/entouragehelp>

We do not have little snitch installed.

This is a multi-part message in MIME format.

------=_NextPart_000_0058_01CADFB9.80814620
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My 40+ users are also experiencing this issue with 13.0.4 they can't =
forward jpegs or pdfs (gifs are untested) smaller then around 400kb.

I can not roll back to 12.x because we need EWS for Exchange 2010 =
support.
  <ChrisDTC@officeformac.com> wrote in message =
news:59bb5679.6@webcrossing.JaKIaxP2ac0...
  We do not have little snitch installed.
------=_NextPart_000_0058_01CADFB9.80814620
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400kb.</FONT></DIV>
<DIV><FONT size=3D2 face=3DArial></FONT>&nbsp;</DIV>
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------=_NextPart_000_0058_01CADFB9.80814620--

On 4/19/10 9:11 AM, Nathaniel wrote:
> My 40+ users are also experiencing this issue with 13.0.4 they can't
> forward jpegs or pdfs (gifs are untested) smaller then around 400kb.

This is a known bug for .jpgs.

Entourage 2008 will not show jpgs in the message if they are over 400kb.

-- 
Diane Ross, Microsoft Mac MVP
Entourage Help Page   <http://www.entourage.mvps.org/>
Entourage Help Blog  <http://blog.entourage.mvps.org/>
Follow us on twitter <https://twitter.com/entouragehelp>

We are also seeing this issue for files UNDER 400kb.  Any reason why that might be happening?

Just wanted to report back that we have upgraded since my original post to 13.0.4 but that hasn't helped the forwarding issue. Entourage still will not forward PDFs, JPEGs, and GIFs of any size.

On 5/4/10 11:08 AM, in article 59bb5679.10@webcrossing.JaKIaxP2ac0,
"ChrisDTC@officeformac.com" <ChrisDTC@officeformac.com> wrote:

> Just wanted to report back that we have upgraded since my original post to
> 13.0.4 but that hasn't helped the forwarding issue. Entourage still will not
> forward PDFs, JPEGs, and GIFs of any size.

Did you see my reply on setting on server in this thread?

Entourage EWS Attachment Limits

<http://ministry-it.blogspot.com/2009/08/entourage-ews-attachment-limits.htm
l>

<http://bit.ly/1I4mkr>


We've been wrestling through an Entourage attachment-size issue that's been
maddening. Today we finally got to work with Microsoft's Product Support
Services technical lead. He and his colleague were helpful, and we got
through it, but it took more than an hour! It was about as straight-forward
as San Francisco's Lombard Street, but here's what we learned:

    * Entourage file attachment limitations are managed by the Exchange 2007
server in the EWS folder.
    * There's no easy-to-use checkbox to say someone has no limitation on
attachment file size.
    * Assuming that when you don't impose an attachment size limitation on a
user-- presumably because you don't want there to be a limitation on their
attachment sizes-- is enough won't work. Exchange applies its default
limitation of 5mb!
    * When setting a higher limit to allow someone to send attachments
larger than 5mb, don't base the new limit on the actual size of the
attachment files. Mime will expand attachments about 1/3 larger than their
original file size. But don't base the new limit on that size either,
because Exchange expands the attachments even larger! Set the limit to about
double the original attachments' file size.
-- 
Diane Ross, Microsoft Mac MVP
Entourage Help Page   <http://www.entourage.mvps.org/>
Entourage Help Blog  <http://blog.entourage.mvps.org/>
YouTalk <http://tinyurl.com/bzcrjy> <-- Entourage mailing list
Twitter: follow <http://twitter.com/entouragehelp>