Can't get 24 hour format to change to 12 hour in calendar - microsoft.public.mac.office.entourage

Version: 2008 Operating System: Mac OS X 10.5 (Leopard) Processor: Intel Email Client: Exchange I have tried several times to change the International format setting to have a 12 hour am/pm set up in Entourage but the format still stays 24 hour in the Calendar display itself. Although the actual entries are in 12 hour format and Entourage uses the 12 hour format for everything else except how it shows the actual calendars. Is there something else I need to do to have this display correctly in the calendars? I'm using 2008 Web Services Edition. Love this product for the most part and it finally allows me to let go of running Outlook through Fusion which is a great time saver and let's my machine run much faster. Thanks for any help.

On 1/24/10 6:42 PM, edj@officeformac.com wrote: > I have tried several times to change the International format setting > to have a 12 hour am/pm set up in Entourage but the format still > stays 24 hour in the Calendar display itself. Although the actual > entries are in 12 hour format and Entourage uses the 12 hour format > for everything else except how it shows the actual calendars. Is > there something else I need to do to have this display correctly in > the calendars? I'm using 2008 Web Services Edition. Love this product > for the most part and it finally allows me to let go of running > Outlook through Fusion which is a great time saver and let's my > machine run much faster. Thanks for any help. Be sure that you quit Entourage while making your changes in System Preferences. The new settings will take effect at launch. Hope this helps! -- bill Entourage Help Page <http://entourage.mvps.org/> Entourage Help Blog <http://blog.entourage.mvps.org/> YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk> Twitter: follow <http://twitter.com/meck>

> This message is in MIME format. Since your mail reader does not understand this format, some or all of this message may not be legible. --B_3347272499_13932123 Content-type: text/plain; charset="ISO-8859-1" Content-transfer-encoding: 8bit On 1/24/10 9:46 PM, in article 59bb18f9.1@webcrossing.JaKIaxP2ac0, "edj@officeformac.com" <edj@officeformac.com> wrote: > I did try quitting Entourage but it still didn't help. Testing in a new User will quickly tell you if the problem is system wide or if it�s your User�s folder that contains the problem. Go to System Preferences --> Create a New User in Accounts. Switch to the New User by logging out/in or use Fast User Switching. Test the problem in this clean environment. -- Diane Ross, Microsoft Mac MVP Entourage Help Page <http://www.entourage.mvps.org/> Entourage Help Blog <http://blog.entourage.mvps.org/> YouTalk <http://tinyurl.com/bzcrjy> <-- Entourage mailing list Twitter: follow <http://twitter.com/entouragehelp> --B_3347272499_13932123 Content-type: text/html; charset="ISO-8859-1" Content-transfer-encoding: quoted-printable <HTML> <HEAD> <TITLE>Re: Can't get 24 hour format to change to 12 hour in calendar</TITLE= > </HEAD> <BODY> On 1/24= /10 9:46 PM, in article <a href=3D"59bb18f9.1@webcrossing.JaKIaxP2ac0">59bb18f= 9.1@webcrossing.JaKIaxP2ac0</a>, "<a href=3D"edj@officeformac.com">edj@of= ficeformac.com</a>" <<a href=3D"edj@officeformac.com">edj@officeformac= ..com</a>> wrote: <BLOCKQUOTE>I did try quitting Entourage but it still didn't help.<BR= > </BLOCKQUOTE> Testing in a new User will quickly tell you if the problem is system wide o= r if it’s your User’s folder that contains the problem. Go to System Preferences --> Create a New User in Accounts. Switch to th= e New User by logging out/in or use Fast User Switching. Test the problem in= this clean environment.   -- Diane Ross, Microsoft Mac MVP Entourage Help Page   <<a href=3D"http://">http://</a>www.entour= age.mvps.org/> Entourage Help Blog  <<a href=3D"http://">http://</a>blog.entourage.m= vps.org/> YouTalk <<a href=3D"http://tinyurl.com/bzcrjy">http://tinyurl.com/bzcrjy</= a>> <-- Entourage mailing list Twitter: follow <<a href=3D"http://twitter.com/entouragehelp">http://twitt= er.com/entouragehelp</a>> </BODY> </HTML> --B_3347272499_13932123--

thanks for the suggestion. I tested as suggested and in the new account the 12 hour format is correctly displayed so now I know the problem is in this User's folder. Is the next step for me to delete this account and set it up again. It's an exchange account. Could this in anyway be related to the problem?

On 1/25/10 9:49 PM, in article 59bb18f9.3@webcrossing.JaKIaxP2ac0, "edj@officeformac.com" <edj@officeformac.com> wrote: > I tested as suggested and in the new account the 12 hour format is correctly > displayed so now I know the problem is in this User's folder. Is the next step > for me to delete this account and set it up again. It's an exchange account. > Could this in anyway be related to the problem? First create a new Identity in your regular User. If it works in the new Identity, then continue with the new Identity, but if it fails, then it�s a problem that�s a bit more difficult to find. See this link for testing your preferences and other files: <http://www.entourage.mvps.org/troubleshoot/test_user.html> -- Diane Ross, Microsoft Mac MVP Entourage Help Page <http://www.entourage.mvps.org/> Entourage Help Blog <http://blog.entourage.mvps.org/> YouTalk <http://tinyurl.com/bzcrjy> <-- Entourage mailing list Twitter: follow <http://twitter.com/entouragehelp>

Creating a new identity did not fix the problem. Sigh. I started to do some of the testing shown in the link but I'm thinking it might be quicker to just reinstall Entourage. Will the problem persist if I do this or will I get a fresh start?

> This message is in MIME format. Since your mail reader does not understand this format, some or all of this message may not be legible. --B_3347390791_17123378 Content-type: text/plain; charset="ISO-8859-1" Content-transfer-encoding: 8bit On 1/26/10 10:15 PM, in article 59bb18f9.5@webcrossing.JaKIaxP2ac0, "edj@officeformac.com" <edj@officeformac.com> wrote: > I started to do some of the testing shown in the link but I'm thinking it > might be quicker to just reinstall Entourage. Will the problem persist if I do > this or will I get a fresh start? If it were Entourage then the problem would have existed in a new User. It�s a conflict or a preference file. You can move to the new User. Drag over personal documents via the Shared folder. -- Diane Ross, Microsoft Mac MVP Entourage Help Page <http://www.entourage.mvps.org/> Entourage Help Blog <http://blog.entourage.mvps.org/> YouTalk <http://tinyurl.com/bzcrjy> <-- Entourage mailing list Twitter: follow <http://twitter.com/entouragehelp> --B_3347390791_17123378 Content-type: text/html; charset="ISO-8859-1" Content-transfer-encoding: quoted-printable <HTML> <HEAD> <TITLE>Re: Can't get 24 hour format to change to 12 hour in calendar</TITLE= > </HEAD> <BODY> On 1/26= /10 10:15 PM, in article <a href=3D"59bb18f9.5@webcrossing.JaKIaxP2ac0">59bb18= f9.5@webcrossing.JaKIaxP2ac0</a>, "<a href=3D"edj@officeformac.com">edj@o= fficeformac.com</a>" <<a href=3D"edj@officeformac.com">edj@officeforma= c.com</a>> wrote: <BLOCKQUOTE>I started to do some of the testing shown in the link but= I'm thinking it might be quicker to just reinstall Entourage. Will the prob= lem persist if I do this or will I get a fresh start? </BLOCKQUOTE> If it were Entourage then the problem would have existed in a new User. It&= #8217;s a conflict or a preference file. You can move to the new User. &nbsp= ;Drag over personal documents via the Shared folder. -- Diane Ross, Microsoft Mac MVP Entourage Help Page   <<a href=3D"http://">http://</a>www.entour= age.mvps.org/> Entourage Help Blog  <<a href=3D"http://">http://</a>blog.entourage.m= vps.org/> YouTalk <<a href=3D"http://tinyurl.com/bzcrjy">http://tinyurl.com/bzcrjy</= a>> <-- Entourage mailing list Twitter: follow <<a href=3D"http://twitter.com/entouragehelp">http://twitt= er.com/entouragehelp</a>> </BODY> </HTML> --B_3347390791_17123378--

> > If it were Entourage then the problem would have existed in a new User. It's a conflict or a preference file. You can move to the new User. �Drag over personal documents via the Shared folder. > Hi Diane, Could you explain more what you mean by "you can move to the new user." Drag over personal documents via the shared folder. When I created a new identity (same as new user?) the calendar still showed 24 hour in the display. although the calendar entries show correctly.

On 1/30/10 8:55 PM, in article 59bb18f9.7@webcrossing.JaKIaxP2ac0, "edj@officeformac.com" <edj@officeformac.com> wrote: > Could you explain more what you mean by "you can move to the new user." Drag > over personal documents via the shared folder. > When I created a new identity (same as new user?) the calendar still showed 24 > hour in the display. although the calendar entries show correctly. An identity is a complete personality of Entourage, containing (preferences, account settings. A User is a term used by the Mac OS. The terms Identity and User are often confused. Entourage stores your data in an Identity, and the Mac OS creates Users. Your identity is named "Main" by default. It is located in the Microsoft User Data folder. Go to System Preferences --> Create a New User in Accounts. Switch to the New User by logging out/in or use Fast User Switching. Testing in a new User gives you a clean environment to test the problem. To test your files in the new User, drag them to the Shared folder. Your Hard Drive/Users/Shared When you are in the new User, you can drag (it actually copies) the files to the new User for testing. Remember to move the files in Shared back to their original locations when you are finished testing. -- Diane Ross, Microsoft Mac MVP Entourage Help Page <http://www.entourage.mvps.org/> Entourage Help Blog <http://blog.entourage.mvps.org/> YouTalk <http://tinyurl.com/bzcrjy> <-- Entourage mailing list Twitter: follow <http://twitter.com/entouragehelp>

Hi Diane, I'm still working on a fix for this. I have now created a new identity. When I open Entourage in this environment the calendar shows correctly. But I'm still not clear on how to do the testing. I have found the Shared folder. Could you give me an example of the files I should be dragging into this folder for testing? thanks.

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