Hekp! IE8 problem after Windows updates installed

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Having installed the windows update KB955759, by now  when I start the IE 
browser, an error message popup "IE encountered a problem and need to close" 
.. The same problem occurred when I tried to start Windows Media Player.  The 
following is the error information.

AppName: iexplore.exe	 AppVer: 8.0.6001.18702	 ModName: aclayers.dll
ModVer: 5.1.2600.3647	 Offset: 0003d3db

My machine runs on Windows XP SP2 and IE8. Before I had uninstalled WLM 9.0 
and reinstalled the older version WLM 8.5 and checked the box " to run the 
program with the compatible mode where I chose windows 2000". 

Please help to solve the problem.


0
Reply Utf 12/12/2009 5:52:01 PM

Why hasn't WinXP SP3 been installed yet?
1. Does the behavior persist if you start IE in No Add-ons mode?  To start 
IE in No Add-ons mode:

   => Right-click on the blue IE desktop icon and select Start without 
Add-ons; or

   => Start | (All) Programs | Accessories | System Tools | Internet 
Explorer (No add-ons).

Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

2. Does the behavior persist if you Reset IE Advanced settings (RIES)?
http://support.microsoft.com/kb/923737

3. What anti-virus application or security suite is installed, is your 
subscription current, and is it supported in IE8?  What anti-spyware 
applications (other than Defender)?  What third-party firewall (if any)? 
Were any of these applications running in the background when you installed 
IE8?

4. Has a(nother) Norton or McAfee application ever been installed on this 
machine (e.g., a free-trial version that came preinstalled when you bought 
it)?
-- 
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
www.banthecheck.com



Walter_C wrote:
> Having installed the windows update KB955759, by now  when I start the IE
> browser, an error message popup "IE encountered a problem and need to 
> close"
> . The same problem occurred when I tried to start Windows Media Player. 
> The
> following is the error information.
>
> AppName: iexplore.exe AppVer: 8.0.6001.18702 ModName: aclayers.dll
> ModVer: 5.1.2600.3647 Offset: 0003d3db
>
> My machine runs on Windows XP SP2 and IE8. Before I had uninstalled WLM 
> 9.0
> and reinstalled the older version WLM 8.5 and checked the box " to run the
> program with the compatible mode where I chose windows 2000".
>
> Please help to solve the problem.

0
Reply PA 12/12/2009 7:18:36 PM

I am having a sim problem. It all started when I got a windows update. I 
think it was windows service pack2. Which installed IE8, after I rebooted the 
comp as suggested. IE would not connect at all. I am using a sat connection. 
Wildblue.com  I can connect to AOL only, Netscape will not connect, IE8 will 
not connect, Mozzila, Firefox, will not connect. I tried the suggested link 
in yourt post 
http://support.microsoft.com/kb/923737
I used the Fixit link on the page, it went through the process, and gives a 
green check on all in the list, but when I click close, at the very top of 
the remaining page it say's, "The microsoft fixit failed to process" it 
provides a get help link on the page, but guess what? It try's to hook to IE 
which is not working..I have tried every other suggestion from this site 
also, none seem to help any at all ..I have pretty much tried everything I 
could find on the web for about 3 days now. I tried the restore system 
also... I also used the how to remove IE8 suggestion and reinstalled it, 
stlll nothing works ..When I click the IE icon, it immediatley goes to a page 
that tells me IE is currently running without add ons..Kind of like it really 
has not even tried to connect at all...Then, if I type a website in the 
search bar it goes to 
"Internet Explorer cannot display this page" 
When I bought the computer They did not provide me with any type recovery 
disc at all..Is there anything I can do other than having to buy a windows 
disc and reinstall windows totally? I have used every source of my limited 
computer knowledge to repair this problem and, that is the only other option 
I have atm
I am no computer whiz by far as you can easily see from my post, so forgive 
the lack of info, please. 
I am using Vista windows home edition Compaq sr5433wm.... product 
#kj389aa-aba .....Serial#cnx8233fv7


"PA Bear [MS MVP]" wrote:

> Why hasn't WinXP SP3 been installed yet?
> 1. Does the behavior persist if you start IE in No Add-ons mode?  To start 
> IE in No Add-ons mode:
> 
>    => Right-click on the blue IE desktop icon and select Start without 
> Add-ons; or
> 
>    => Start | (All) Programs | Accessories | System Tools | Internet 
> Explorer (No add-ons).
> 
> Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
> 
> 2. Does the behavior persist if you Reset IE Advanced settings (RIES)?
> http://support.microsoft.com/kb/923737
> 
> 3. What anti-virus application or security suite is installed, is your 
> subscription current, and is it supported in IE8?  What anti-spyware 
> applications (other than Defender)?  What third-party firewall (if any)? 
> Were any of these applications running in the background when you installed 
> IE8?
> 
> 4. Has a(nother) Norton or McAfee application ever been installed on this 
> machine (e.g., a free-trial version that came preinstalled when you bought 
> it)?
> -- 
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Client - since 2002
> www.banthecheck.com
> 
> 
> 
> Walter_C wrote:
> > Having installed the windows update KB955759, by now  when I start the IE
> > browser, an error message popup "IE encountered a problem and need to 
> > close"
> > . The same problem occurred when I tried to start Windows Media Player. 
> > The
> > following is the error information.
> >
> > AppName: iexplore.exe AppVer: 8.0.6001.18702 ModName: aclayers.dll
> > ModVer: 5.1.2600.3647 Offset: 0003d3db
> >
> > My machine runs on Windows XP SP2 and IE8. Before I had uninstalled WLM 
> > 9.0
> > and reinstalled the older version WLM 8.5 and checked the box " to run the
> > program with the compatible mode where I chose windows 2000".
> >
> > Please help to solve the problem.
> 
> .
> 
0
Reply Utf 12/12/2009 10:43:01 PM

You're running Vista and the OP's running WinXP.  To avoid confusion, please 
begin a new thread about your specific problems.  State your IE version and 
full Windows version (e.g., WinXP SP3; Vista SP2) in your first post.

Rob wrote:
> I am having a sim problem. It all started when I got a windows update. I
> think it was windows service pack2. Which installed IE8, after I rebooted
> the comp as suggested. IE would not connect at all. I am using a sat
> connection. Wildblue.com  I can connect to AOL only, Netscape will not
> connect, IE8 will not connect, Mozzila, Firefox, will not connect. I tried
> the suggested link in yourt post
> http://support.microsoft.com/kb/923737
> I used the Fixit link on the page, it went through the process, and gives 
> a
> green check on all in the list, but when I click close, at the very top of
> the remaining page it say's, "The microsoft fixit failed to process" it
> provides a get help link on the page, but guess what? It try's to hook to 
> IE
> which is not working..I have tried every other suggestion from this site
> also, none seem to help any at all ..I have pretty much tried everything I
> could find on the web for about 3 days now. I tried the restore system
> also... I also used the how to remove IE8 suggestion and reinstalled it,
> stlll nothing works ..When I click the IE icon, it immediatley goes to a
> page that tells me IE is currently running without add ons..Kind of like 
> it
> really has not even tried to connect at all...Then, if I type a website in
> the search bar it goes to
> "Internet Explorer cannot display this page"
> When I bought the computer They did not provide me with any type recovery
> disc at all..Is there anything I can do other than having to buy a windows
> disc and reinstall windows totally? I have used every source of my limited
> computer knowledge to repair this problem and, that is the only other 
> option
> I have atm
> I am no computer whiz by far as you can easily see from my post, so 
> forgive
> the lack of info, please.
> I am using Vista windows home edition
<snip> 

0
Reply PA 12/12/2009 10:52:35 PM

Walter_C wrote:

> Having installed the windows update KB955759, by now  when I start the IE 
> browser, an error message popup "IE encountered a problem and need to close" 
> . The same problem occurred when I tried to start Windows Media Player.  The 
> following is the error information.
> 
> AppName: iexplore.exe	 AppVer: 8.0.6001.18702	 ModName: aclayers.dll
> ModVer: 5.1.2600.3647	 Offset: 0003d3db
> 
> My machine runs on Windows XP SP2 and IE8. Before I had uninstalled WLM 9.0 
> and reinstalled the older version WLM 8.5 and checked the box " to run the 
> program with the compatible mode where I chose windows 2000". 
> 
> Please help to solve the problem.

aclayers.dll is involved in the Compatibility mode for Windows.  Why are you
trying to run WLM 8.5 under a compatibility mode for Windows 2000?  Read
http://support.microsoft.com/kb/836204.  

Microsoft Security Advisory: 
Description of the AppCompat update for Indeo codec: 
December 08, 2009
KB955759 
(http://support.microsoft.com/kb/955759) 

This is an update to the Application Compatibility libraries and provides a
newer version of the aclayers.dll file.  You shouldn't need to run any
version of WLM under a compatibility mode.  WLM couldn't give a gnat's fart
about video encoding/decoding schemes.  It's an e-mail client, not a video
player.

Perhaps what happened is some video file was attached to an e-mail that used
an old or bad Indeo codec and playing that video is what causes the error
when you attempt to extract it from the e-mail and play it.  That isn't a
problem with the e-mail client.  That isn't a problem in the video player
(WMP).  It's a problem either with how the video file was encoded or the
Indeo codec on your host.

The Indeo codecs used to be free many years ago.  Then Ligos bought them and
the free version went stagnant.  They eventually made some very minor
changes (NOT an update per se but an "enhancement"); however, their enhanced
version became payware (http://ligos.com/index.php/home/products/indeo/,
$15).  Tell the sender to attach a video file that uses a newer and
supported codec.

The last free version of the Indeo codec package was 5.11 and can be
downloaded from http://www.free-codecs.com/download/indeo_codec.htm.  The
reinstall is sometimes needed when the codec files become corrupt or when
their registry settings have been badly modified.  Some decade-old games
still need the old Indeo codecs.
0
Reply VanguardLH 12/13/2009 1:48:30 AM

I am using Windows Vista Home Premium version.
Internet Explore 8 is what I have been trying to use. 
The main problem I am having is, it keeps displaying the page that say's 
"Internet Explorer cannot display the web page" I believe the site is not 
connecting at all. I have tried several other alternates like Netscape, and 
Firefox they won't connect either. The problem started after I got a windows 
update, I believe it was, Windows service pack 2..
"PA Bear [MS MVP]" wrote:

> You're running Vista and the OP's running WinXP.  To avoid confusion, please 
> begin a new thread about your specific problems.  State your IE version and 
> full Windows version (e.g., WinXP SP3; Vista SP2) in your first post.
> 
> Rob wrote:
> > I am having a sim problem. It all started when I got a windows update. I
> > think it was windows service pack2. Which installed IE8, after I rebooted
> > the comp as suggested. IE would not connect at all. I am using a sat
> > connection. Wildblue.com  I can connect to AOL only, Netscape will not
> > connect, IE8 will not connect, Mozzila, Firefox, will not connect. I tried
> > the suggested link in yourt post
> > http://support.microsoft.com/kb/923737
> > I used the Fixit link on the page, it went through the process, and gives 
> > a
> > green check on all in the list, but when I click close, at the very top of
> > the remaining page it say's, "The microsoft fixit failed to process" it
> > provides a get help link on the page, but guess what? It try's to hook to 
> > IE
> > which is not working..I have tried every other suggestion from this site
> > also, none seem to help any at all ..I have pretty much tried everything I
> > could find on the web for about 3 days now. I tried the restore system
> > also... I also used the how to remove IE8 suggestion and reinstalled it,
> > stlll nothing works ..When I click the IE icon, it immediatley goes to a
> > page that tells me IE is currently running without add ons..Kind of like 
> > it
> > really has not even tried to connect at all...Then, if I type a website in
> > the search bar it goes to
> > "Internet Explorer cannot display this page"
> > When I bought the computer They did not provide me with any type recovery
> > disc at all..Is there anything I can do other than having to buy a windows
> > disc and reinstall windows totally? I have used every source of my limited
> > computer knowledge to repair this problem and, that is the only other 
> > option
> > I have atm
> > I am no computer whiz by far as you can easily see from my post, so 
> > forgive
> > the lack of info, please.
> > I am using Vista windows home edition
> <snip> 
> 
> .
> 
0
Reply Utf 12/13/2009 1:49:01 AM

Rob still tries to hijack:

> PA Bear wrote:
> 
>> Rob tries to hijack:
>>> <snip - Rob tries to hijack someone else's help request thread>
>> 
>> To avoid confusion, please begin a new thread about your specific
>> problems.  
> 
> I am using ... 
> <snip - Rob continues trying to hijack someone else's thread>

What part of "start a new thread" did you not understand?  Stop trying to
hijack someone else's thread requesting help for THEM.  You could just lurk
in this newsgroup to monitor this thread to see if any proposed solutions
also work for you.
0
Reply VanguardLH 12/13/2009 2:21:11 AM

Repost:
> To avoid confusion, please
> begin a new thread about your specific problems.  State your IE version 
> and
> full Windows version (e.g., WinXP SP3; Vista SP2) in your first post.


Rob wrote:
> I am using Windows Vista Home Premium version.
> Internet Explore 8 is what I have been trying to use.
> The main problem I am having is, it keeps displaying the page that say's
> "Internet Explorer cannot display the web page" I believe the site is not
> connecting at all. I have tried several other alternates like Netscape, 
> and
> Firefox they won't connect either. The problem started after I got a 
> windows
> update, I believe it was, Windows service pack 2..

> "PA Bear [MS MVP]" wrote:
>> You're running Vista and the OP's running WinXP.  To avoid confusion,
>> please begin a new thread about your specific problems.  State your IE
>> version and full Windows version (e.g., WinXP SP3; Vista SP2) in your
>> first post.
>>
>> Rob wrote:
>>> I am having a sim problem. It all started when I got a windows update. I
>>> think it was windows service pack2. Which installed IE8, after I 
>>> rebooted
>>> the comp as suggested. IE would not connect at all. I am using a sat
>>> connection. Wildblue.com  I can connect to AOL only, Netscape will not
>>> connect, IE8 will not connect, Mozzila, Firefox, will not connect. I 
>>> tried
>>> the suggested link in yourt post
>>> http://support.microsoft.com/kb/923737
>>> I used the Fixit link on the page, it went through the process, and 
>>> gives
>>> a
>>> green check on all in the list, but when I click close, at the very top 
>>> of
>>> the remaining page it say's, "The microsoft fixit failed to process" it
>>> provides a get help link on the page, but guess what? It try's to hook 
>>> to
>>> IE
>>> which is not working..I have tried every other suggestion from this site
>>> also, none seem to help any at all ..I have pretty much tried everything 
>>> I
>>> could find on the web for about 3 days now. I tried the restore system
>>> also... I also used the how to remove IE8 suggestion and reinstalled it,
>>> stlll nothing works ..When I click the IE icon, it immediatley goes to a
>>> page that tells me IE is currently running without add ons..Kind of like
>>> it
>>> really has not even tried to connect at all...Then, if I type a website 
>>> in
>>> the search bar it goes to
>>> "Internet Explorer cannot display this page"
>>> When I bought the computer They did not provide me with any type 
>>> recovery
>>> disc at all..Is there anything I can do other than having to buy a 
>>> windows
>>> disc and reinstall windows totally? I have used every source of my 
>>> limited
>>> computer knowledge to repair this problem and, that is the only other
>>> option
>>> I have atm
>>> I am no computer whiz by far as you can easily see from my post, so
>>> forgive
>>> the lack of info, please.
>>> I am using Vista windows home edition
>> <snip> 

0
Reply PA 12/13/2009 4:48:45 PM

1. The behavior persist when I start IE in No Add-ons mode
2.  I have not reset IE Advanced setting. What is this and how to do it  for 
my problem?
3. Bitdefender antivirus plus 10 and Ad-Aware Pro anniversary edition are 
installed to my machine.. I could remember that when installing IE8, they 
were exited from running in the background. In fact these programs and IE8 
having been running without any problem reported.   
4. No Norton or McAfee application have been installed on this machine.

I restored the WLM 8.5 and turned it under compatibility mode for Window 
2000 is due to the log-in problem encountered with WLM 9.0 and to avoid the 
annoying popup message for compulsory update. 

At the same time when I start WMP (version 11), the same problem  was 
reported for  aclayers.dll crashing. 

Please help me for solving this problem.  

"PA Bear [MS MVP]" wrote:

> Why hasn't WinXP SP3 been installed yet?
> 1. Does the behavior persist if you start IE in No Add-ons mode?  To start 
> IE in No Add-ons mode:
> 
>    => Right-click on the blue IE desktop icon and select Start without 
> Add-ons; or
> 
>    => Start | (All) Programs | Accessories | System Tools | Internet 
> Explorer (No add-ons).
> 
> Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
> 
> 2. Does the behavior persist if you Reset IE Advanced settings (RIES)?
> http://support.microsoft.com/kb/923737
> 
> 3. What anti-virus application or security suite is installed, is your 
> subscription current, and is it supported in IE8?  What anti-spyware 
> applications (other than Defender)?  What third-party firewall (if any)? 
> Were any of these applications running in the background when you installed 
> IE8?
> 
> 4. Has a(nother) Norton or McAfee application ever been installed on this 
> machine (e.g., a free-trial version that came preinstalled when you bought 
> it)?
> -- 
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Client - since 2002
> www.banthecheck.com
> 
> 
> 
> Walter_C wrote:
> > Having installed the windows update KB955759, by now  when I start the IE
> > browser, an error message popup "IE encountered a problem and need to 
> > close"
> > . The same problem occurred when I tried to start Windows Media Player. 
> > The
> > following is the error information.
> >
> > AppName: iexplore.exe AppVer: 8.0.6001.18702 ModName: aclayers.dll
> > ModVer: 5.1.2600.3647 Offset: 0003d3db
> >
> > My machine runs on Windows XP SP2 and IE8. Before I had uninstalled WLM 
> > 9.0
> > and reinstalled the older version WLM 8.5 and checked the box " to run the
> > program with the compatible mode where I chose windows 2000".
> >
> > Please help to solve the problem.
> 
> .
> 
0
Reply Utf 12/14/2009 12:47:01 PM

Try deleting 955759. I believe it is a possibly dangerous update that instead of just preventing remote hacks actually screws up the system entirely in its desire to prevent hacks and prevents the hard drive from booting up. I deleted it after playing with USB connections which luckily triggered the system back. Just by pure luck I did not trash my entire system.
0
Reply Adam 12/14/2009 11:25:02 PM

I have the same issue on XP sp3 computers in my workplace AD network, updates done by a WSUS server... after uninstalling kb955759 the problem disappeared, but I still think something's wrong, because I have some PC's the same configuration that have the update installed and no problem reported since now. The problem started to appear yesterday after workers restarted their PC, as this was required by OS after update!!! This morning I uninstalled the KB955759 on those who reported problem and it works just fine!!! the only difference that it is relevant is that the one's without problem did not restart when the OS asked for it, keeped clicking RESTART LATER and they simply shutdown the PC at the end of workday. I don't know if this helpes, and I think something happend on the way it has been installed that update. have a nice day!!!
0
Reply Guest 12/15/2009 6:54:54 AM

My situation was after the update installed, I just shut down (power off) my 
computer rather than restarted it . On the following day I started my machine 
and  then IE8, the error message popup as a result. 

Would you please tell me how to uninstall the KB955759 properly. Thanks

"Guest" wrote:

> I have the same issue on XP sp3 computers in my workplace AD network, updates done by a WSUS server... after uninstalling kb955759 the problem disappeared, but I still think something's wrong, because I have some PC's the same configuration that have the update installed and no problem reported since now. The problem started to appear yesterday after workers restarted their PC, as this was required by OS after update!!! This morning I uninstalled the KB955759 on those who reported problem and it works just fine!!! the only difference that it is relevant is that the one's without problem did not restart when the OS asked for it, keeped clicking RESTART LATER and they simply shutdown the PC at the end of workday. I don't know if this helpes, and I think something happend on the way it has been installed that update. have a nice day!!!
> 
> ---
> frmsrcurl: http://msgroups.net/microsoft.public.internetexplorer.general/Hekp-IE8-problem-after-Windows-updates-installed
> .
> 
0
Reply Utf 12/15/2009 1:42:02 PM

On 15 Dez., 08:42, Walter_C <Walt...@discussions.microsoft.com> wrote:
> My situation was after the update installed, I just shut down (power off)=
 my
> computer rather than restarted it . On the following day I started my mac=
hine
> and =A0then IE8, the error message popup as a result.
>
> Would you please tell me how to uninstall the KB955759 properly. Thanks
>
> "Guest" wrote:
> > I have the same issue on XP sp3 computers in my workplace AD network, u=
pdates done by a WSUS server... after uninstalling kb955759 the problem dis=
appeared, but I still think something's wrong, because I have some PC's the=
 same configuration that have the update installed and no problem reported =
since now. The problem started to appear yesterday after workers restarted =
their PC, as this was required by OS after update!!! This morning I uninsta=
lled the KB955759 on those who reported problem and it works just fine!!! t=
he only difference that it is relevant is that the one's without problem di=
d not restart when the OS asked for it, keeped clicking RESTART LATER and t=
hey simply shutdown the PC at the end of workday. I don't know if this help=
es, and I think something happend on the way it has been installed that upd=
ate. have a nice day!!!
>
> > ---
> > frmsrcurl:http://msgroups.net/microsoft.public.internetexplorer.general=
/Hekp-IE...
> > .

Ive got the same problem, iexplorer 8 crashes if i want to start it...
But ive no KB955759 installed - better said its not to find under
installed software (with shown updates).
Ive often read that users with bitdefender have this problem...me too,
so maybe it could be in contract...
0
Reply D 12/17/2009 8:38:16 AM

I can confirm this also happens on IE7, XPSP3.  For us, a BHO loading a 
third-party COM component crashes with this hotfix installed, where it NEVER 
did before this hotfix.  Removing the hotfix makes everything work...

"D." wrote:

> On 15 Dez., 08:42, Walter_C <Walt...@discussions.microsoft.com> wrote:
> > My situation was after the update installed, I just shut down (power off) my
> > computer rather than restarted it . On the following day I started my machine
> > and  then IE8, the error message popup as a result.
> >
> > Would you please tell me how to uninstall the KB955759 properly. Thanks
> >
> > "Guest" wrote:
> > > I have the same issue on XP sp3 computers in my workplace AD network, updates done by a WSUS server... after uninstalling kb955759 the problem disappeared, but I still think something's wrong, because I have some PC's the same configuration that have the update installed and no problem reported since now. The problem started to appear yesterday after workers restarted their PC, as this was required by OS after update!!! This morning I uninstalled the KB955759 on those who reported problem and it works just fine!!! the only difference that it is relevant is that the one's without problem did not restart when the OS asked for it, keeped clicking RESTART LATER and they simply shutdown the PC at the end of workday. I don't know if this helpes, and I think something happend on the way it has been installed that update. have a nice day!!!
> >
> > > ---
> > > frmsrcurl:http://msgroups.net/microsoft.public.internetexplorer.general/Hekp-IE...
> > > .
> 
> Ive got the same problem, iexplorer 8 crashes if i want to start it...
> But ive no KB955759 installed - better said its not to find under
> installed software (with shown updates).
> Ive often read that users with bitdefender have this problem...me too,
> so maybe it could be in contract...
> .
> 
0
Reply Utf 12/23/2009 4:26:01 PM

"D." wrote:

> On 15 Dez., 08:42, Walter_C <Walt...@discussions.microsoft.com> wrote:
> > My situation was after the update installed, I just shut down (power off) my
> > computer rather than restarted it . On the following day I started my machine
> > and then IE8, the error message popup as a result.
> >
> > Would you please tell me how to uninstall the KB955759 properly. Thanks 

One way: search in your main hardrive, usually C:\WINDOWS\ 
the folder will be 'hidden' so know how to show hidden files (in explore go to tools, folder options see/show hidden files, accept) and search for them in the advanced  search options - search: KB955759
- then you will find a hidden folder named: $NtUninstallKB955759$  open it then the folder: spuninst, then the spuninst application execute it and accept the rest, restart and should work, did for me, hope foru2.
0
Reply jay 1/22/2010 7:58:23 AM

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