We are in the process of trying to upgrade from GP9.0 to GP10.0.  The server 
installation is complete and I have been able to install GP10.0 on a few 
workstations that did NOT have GP9.0 installed on them.  These fresh installs 
ran smoothly and everything is working fine.

However, I tried upgrading a workstation that had GP9.0 installed on it and 
had all sorts of problems.  I eventually ended up uninstalling 9.0, deleting 
the C:\Program Files\Microsoft Dynamics\GP folder, and installing 10.0.  
There were no errors during the installation itself.  

Now I am trying to run Dynamics Utilities and it will not get past the 
Dynamics GP splash screen while in the taskbar it shows the Dynamics icon 
with the caption "ERROR".  Checking the event viewer, there are 3 SidebySide 
errors (IDs 59 & 32) referencing the MFC80.dll file.

Has anyone ever seen this before and is there a fix?

MFC80.dll is a standard MS dll.  My trouble shooting would start with 
comparing the version and locations on one of the working computers and the 
ones that aren't.

"G" wrote:

> We are in the process of trying to upgrade from GP9.0 to GP10.0.  The server 
> installation is complete and I have been able to install GP10.0 on a few 
> workstations that did NOT have GP9.0 installed on them.  These fresh installs 
> ran smoothly and everything is working fine.
> 
> However, I tried upgrading a workstation that had GP9.0 installed on it and 
> had all sorts of problems.  I eventually ended up uninstalling 9.0, deleting 
> the C:\Program Files\Microsoft Dynamics\GP folder, and installing 10.0.  
> There were no errors during the installation itself.  
> 
> Now I am trying to run Dynamics Utilities and it will not get past the 
> Dynamics GP splash screen while in the taskbar it shows the Dynamics icon 
> with the caption "ERROR".  Checking the event viewer, there are 3 SidebySide 
> errors (IDs 59 & 32) referencing the MFC80.dll file.
> 
> Has anyone ever seen this before and is there a fix?

We've figured out the problem here.  For some reason, Dynamics 10.0 has 
trouble opening (either utilities or Dynamics itself) when a Dell AIO printer 
is set as the user's default printer.  As long as the Dell printer is set as 
the windows default, Dynamics freezes at the opening splash screen and 
MsiInstaller errors (EventID: 10005) are logged in the application log.  If 
you change the default printer or stop the print spooler, Dynamics opens 
without problems.

We are using GP 10.0 SP4.  Is this the latest version?  Has this problem 
been documented yet and is there a hotfix?  We really need our users to have 
their local printers as their defaults.

"Martink" wrote:

> MFC80.dll is a standard MS dll.  My trouble shooting would start with 
> comparing the version and locations on one of the working computers and the 
> ones that aren't.
> 
> "G" wrote:
> 
> > We are in the process of trying to upgrade from GP9.0 to GP10.0.  The server 
> > installation is complete and I have been able to install GP10.0 on a few 
> > workstations that did NOT have GP9.0 installed on them.  These fresh installs 
> > ran smoothly and everything is working fine.
> > 
> > However, I tried upgrading a workstation that had GP9.0 installed on it and 
> > had all sorts of problems.  I eventually ended up uninstalling 9.0, deleting 
> > the C:\Program Files\Microsoft Dynamics\GP folder, and installing 10.0.  
> > There were no errors during the installation itself.  
> > 
> > Now I am trying to run Dynamics Utilities and it will not get past the 
> > Dynamics GP splash screen while in the taskbar it shows the Dynamics icon 
> > with the caption "ERROR".  Checking the event viewer, there are 3 SidebySide 
> > errors (IDs 59 & 32) referencing the MFC80.dll file.
> > 
> > Has anyone ever seen this before and is there a fix?