In processing this first payroll in 2010, I am getting an exception on the
print checks screen when I process the direct deposit. Everything went ok
through the build and calculate but when I process the direct deposit it
gives me an exception report on 3 employees. Exception #2 - amount deducted
but not deposited. These 3 are all on total direct deposit so it not a
linked deduction. Everything I find in techknowledge suggests it is a link
or sequence problem which would have to be a deduction deposit. All the other
employees are processing correctly so it is just 3 out of approx 300 records.
Has anyone had this occur and found a way to correct it. I have sent in a
support request but would appreciate any ideas if you have experienced this.
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Utf
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1/13/2010 9:22:04 PM |
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We had a problem with some direct deposit entries that had been made
inactive, but not deleted. I seemed like GP was still trying to use them.
We deleted the direct deposit entry and then the errors went away.
"Eleanor@fac" wrote:
> In processing this first payroll in 2010, I am getting an exception on the
> print checks screen when I process the direct deposit. Everything went ok
> through the build and calculate but when I process the direct deposit it
> gives me an exception report on 3 employees. Exception #2 - amount deducted
> but not deposited. These 3 are all on total direct deposit so it not a
> linked deduction. Everything I find in techknowledge suggests it is a link
> or sequence problem which would have to be a deduction deposit. All the other
> employees are processing correctly so it is just 3 out of approx 300 records.
> Has anyone had this occur and found a way to correct it. I have sent in a
> support request but would appreciate any ideas if you have experienced this.
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Utf
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1/14/2010 7:26:02 PM
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