Hi group,
I have one strange problem with our Exchange Server 2003 SP2 (on SBS 2003).

User complained that she didn't get an e-mail from business partner.
I've checked the Message Tracking Log and there is such information:
2010.04.20 23:17 SMTP: Message Submitted to Advanced Queuing
2010.04.20 23:17 SMTP: Started Message Submission to Advance Queue
2010.04.20 23:17 SMTP: Message Submitted to Categorizer
2010.04.20 23:17 SMTP: Message Categorized and Queued for Routing
2010.04.20 23:17 SMTP: Non-Delivery Report (NDR) Generated

Other e-mails (from the same email address) which were sent earlier were 
delivered to user mailbox.

I checked SMTP log, but I didn�t find information about this (non-delivered 
mail) transaction.

The time of this non-delivered mail falls into "backup window". Maybe there 
was a problem?

Maybe someone had similar problem?

BR,
Mindaugas 

It states NDR was generated, can you confirm if the Sender received it? 
Sounds like a typo in her smtp address, etc. caused that particular mail to 
be NDR'd but its hard to tell without actually seeing the NDR.

-- 
John Oliver, Jr
MCSE, MCT, CCNA
Exchange MVP 2010
Microsoft Certified Partner


"Mindaugas" <mindaugas@epoint.lt> wrote in message 
news:#2FA5we4KHA.4156@TK2MSFTNGP06.phx.gbl...
> Hi group,
> I have one strange problem with our Exchange Server 2003 SP2 (on SBS 
> 2003).
>
> User complained that she didn't get an e-mail from business partner.
> I've checked the Message Tracking Log and there is such information:
> 2010.04.20 23:17 SMTP: Message Submitted to Advanced Queuing
> 2010.04.20 23:17 SMTP: Started Message Submission to Advance Queue
> 2010.04.20 23:17 SMTP: Message Submitted to Categorizer
> 2010.04.20 23:17 SMTP: Message Categorized and Queued for Routing
> 2010.04.20 23:17 SMTP: Non-Delivery Report (NDR) Generated
>
> Other e-mails (from the same email address) which were sent earlier were 
> delivered to user mailbox.
>
> I checked SMTP log, but I didn�t find information about this 
> (non-delivered mail) transaction.
>
> The time of this non-delivered mail falls into "backup window". Maybe 
> there was a problem?
>
> Maybe someone had similar problem?
>
> BR,
> Mindaugas 

Hi John,
Sender nor receiver didn't get NDR report.

BR,
Mindaugas

"John Oliver, Jr. [MVP]" <jcoliverjr@hotmail.com> wrote in message 
news:70A6C34A-4978-4147-87E6-8415D062C345@microsoft.com...
> It states NDR was generated, can you confirm if the Sender received it? 
> Sounds like a typo in her smtp address, etc. caused that particular mail 
> to be NDR'd but its hard to tell without actually seeing the NDR.
>
> -- 
> John Oliver, Jr
> MCSE, MCT, CCNA
> Exchange MVP 2010
> Microsoft Certified Partner
>
>
> "Mindaugas" <mindaugas@epoint.lt> wrote in message 
> news:#2FA5we4KHA.4156@TK2MSFTNGP06.phx.gbl...
>> Hi group,
>> I have one strange problem with our Exchange Server 2003 SP2 (on SBS 
>> 2003).
>>
>> User complained that she didn't get an e-mail from business partner.
>> I've checked the Message Tracking Log and there is such information:
>> 2010.04.20 23:17 SMTP: Message Submitted to Advanced Queuing
>> 2010.04.20 23:17 SMTP: Started Message Submission to Advance Queue
>> 2010.04.20 23:17 SMTP: Message Submitted to Categorizer
>> 2010.04.20 23:17 SMTP: Message Categorized and Queued for Routing
>> 2010.04.20 23:17 SMTP: Non-Delivery Report (NDR) Generated
>>
>> Other e-mails (from the same email address) which were sent earlier were 
>> delivered to user mailbox.
>>
>> I checked SMTP log, but I didn�t find information about this 
>> (non-delivered mail) transaction.
>>
>> The time of this non-delivered mail falls into "backup window". Maybe 
>> there was a problem?
>>
>> Maybe someone had similar problem?
>>
>> BR,
>> Mindaugas
> 

Is this an on going problem or just a one time occurrence?  The tracking log 
said it generated an NDR but none was received so that could be an issue on 
the Senders end, example the NDR was blocked by Antispam filter or it went 
to his Junk Mail folder, but its hard tell without some additional 
troubleshooting.

-- 
John Oliver, Jr
MCSE, MCT, CCNA
Exchange MVP 2010
Microsoft Certified Partner


"Mindaugas" <mindaugas@epoint.lt> wrote in message 
news:ukIgjOt4KHA.980@TK2MSFTNGP04.phx.gbl...
> Hi John,
> Sender nor receiver didn't get NDR report.
>
> BR,
> Mindaugas
>
> "John Oliver, Jr. [MVP]" <jcoliverjr@hotmail.com> wrote in message 
> news:70A6C34A-4978-4147-87E6-8415D062C345@microsoft.com...
>> It states NDR was generated, can you confirm if the Sender received it? 
>> Sounds like a typo in her smtp address, etc. caused that particular mail 
>> to be NDR'd but its hard to tell without actually seeing the NDR.
>>
>> -- 
>> John Oliver, Jr
>> MCSE, MCT, CCNA
>> Exchange MVP 2010
>> Microsoft Certified Partner
>>
>>
>> "Mindaugas" <mindaugas@epoint.lt> wrote in message 
>> news:#2FA5we4KHA.4156@TK2MSFTNGP06.phx.gbl...
>>> Hi group,
>>> I have one strange problem with our Exchange Server 2003 SP2 (on SBS 
>>> 2003).
>>>
>>> User complained that she didn't get an e-mail from business partner.
>>> I've checked the Message Tracking Log and there is such information:
>>> 2010.04.20 23:17 SMTP: Message Submitted to Advanced Queuing
>>> 2010.04.20 23:17 SMTP: Started Message Submission to Advance Queue
>>> 2010.04.20 23:17 SMTP: Message Submitted to Categorizer
>>> 2010.04.20 23:17 SMTP: Message Categorized and Queued for Routing
>>> 2010.04.20 23:17 SMTP: Non-Delivery Report (NDR) Generated
>>>
>>> Other e-mails (from the same email address) which were sent earlier were 
>>> delivered to user mailbox.
>>>
>>> I checked SMTP log, but I didn�t find information about this 
>>> (non-delivered mail) transaction.
>>>
>>> The time of this non-delivered mail falls into "backup window". Maybe 
>>> there was a problem?
>>>
>>> Maybe someone had similar problem?
>>>
>>> BR,
>>> Mindaugas
>>