Hi,

I'm having trouble finding a partition on a remote file server and adding 
some folders from the partition to a Protection Group on a DPM 2007 sp1 
server. I have already tried reinstalling the DPM agent on the remote 
computer, patching DPM 2007 to the latest hotfix package, searching the 
internet for a similar problem and I cannot find a solution for this. 
The server that I'm trying to protect is a windows server 2008 file server 
that has 2 volumes. This is a Intel Modular Server that is connected to a 
Promise e310s storage. One volume is on the Intel Modular Server storage and 
the volume that I have trouble adding to the Protection Group is on the 
Promise e310s storage. 
I can ping the file server from the DPM server, i can access the shared 
folders that are located on the missing volume, I can browse the disk using 
the \\servername\e$. The only problem is that the volume is not seen when I 
try to modify an existing Protection Group or try to create a new one. 

Any sugestions? I was thinking about installing dpm 2010 to see if a new 
installation can see the volume

Any help will be appreciated

best regards 
Ugrin

Hi Ugrin,

Thank you for writing on the issue. Your scenario requires further 
investigation including the collection of additional diagnostic data. The 
Microsoft Support team is equipped to deal gather this data and perform 
initial triage on the problem. Please open a case with Microsoft Support for 
this, as we also want to see this pursued and resolved.

You can do so via a phone call or an e-mail. The details are available here:
http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=11802&gprid=530712
If you have any issues with this process or if Microsoft Support is unable 
to resolve your issue feel free to follow-up with me.

Regards,
-- 
Gaurav Gupta | Program Manager | DPM
This posting is provided “AS IS” with no warranties, and confers no rights

"ubabunski" <ubabunski@discussions.microsoft.com> wrote in message 
news:F89A1D47-97AB-404F-8026-8F40164F7BC1@microsoft.com...
> Hi,
>
> I'm having trouble finding a partition on a remote file server and adding
> some folders from the partition to a Protection Group on a DPM 2007 sp1
> server. I have already tried reinstalling the DPM agent on the remote
> computer, patching DPM 2007 to the latest hotfix package, searching the
> internet for a similar problem and I cannot find a solution for this.
> The server that I'm trying to protect is a windows server 2008 file server
> that has 2 volumes. This is a Intel Modular Server that is connected to a
> Promise e310s storage. One volume is on the Intel Modular Server storage 
> and
> the volume that I have trouble adding to the Protection Group is on the
> Promise e310s storage.
> I can ping the file server from the DPM server, i can access the shared
> folders that are located on the missing volume, I can browse the disk 
> using
> the \\servername\e$. The only problem is that the volume is not seen when 
> I
> try to modify an existing Protection Group or try to create a new one.
>
> Any sugestions? I was thinking about installing dpm 2010 to see if a new
> installation can see the volume
>
> Any help will be appreciated
>
> best regards
> Ugrin 

Ugrin,

Trying the DPM 2010 Beta is a good option. One of the possible reasons for 
the volume not showing up is that another volume before this might have 
errored out. In the DPM 2010 release we continue on failure and that may fix 
it.

-- 
Thanks,

Kapil
This posting is provided "AS IS" with no warranties, and confers no rights.

"ubabunski" <ubabunski@discussions.microsoft.com> wrote in message 
news:F89A1D47-97AB-404F-8026-8F40164F7BC1@microsoft.com...
> Hi,
>
> I'm having trouble finding a partition on a remote file server and adding
> some folders from the partition to a Protection Group on a DPM 2007 sp1
> server. I have already tried reinstalling the DPM agent on the remote
> computer, patching DPM 2007 to the latest hotfix package, searching the
> internet for a similar problem and I cannot find a solution for this.
> The server that I'm trying to protect is a windows server 2008 file server
> that has 2 volumes. This is a Intel Modular Server that is connected to a
> Promise e310s storage. One volume is on the Intel Modular Server storage 
> and
> the volume that I have trouble adding to the Protection Group is on the
> Promise e310s storage.
> I can ping the file server from the DPM server, i can access the shared
> folders that are located on the missing volume, I can browse the disk 
> using
> the \\servername\e$. The only problem is that the volume is not seen when 
> I
> try to modify an existing Protection Group or try to create a new one.
>
> Any sugestions? I was thinking about installing dpm 2010 to see if a new
> installation can see the volume
>
> Any help will be appreciated
>
> best regards
> Ugrin 

Hi,

Thank you both for your answers. I ended up installing dpm 2010 on a test 
computer and after the installation and the deployment of the agent I was 
able to see both volumes and all the shared folders on both 
volumes/partitions. I created a new protection group and successfully backed 
up all the data I needed.
Do you perhaps know what is the problem with dpm 2007. Is something wrong 
with the storage I have on this particulare server? 
Kapil you mentioned something about a previous volume that errored out. 
Where can I find this volume? I have only two volumes on this machine so I am 
not sure where to look. 

Thank you for your help

"Kapil Malhotra [MSFT]" wrote:

> Ugrin,
> 
> Trying the DPM 2010 Beta is a good option. One of the possible reasons for 
> the volume not showing up is that another volume before this might have 
> errored out. In the DPM 2010 release we continue on failure and that may fix 
> it.
> 
> -- 
> Thanks,
> 
> Kapil
> This posting is provided "AS IS" with no warranties, and confers no rights.
> 
> "ubabunski" <ubabunski@discussions.microsoft.com> wrote in message 
> news:F89A1D47-97AB-404F-8026-8F40164F7BC1@microsoft.com...
> > Hi,
> >
> > I'm having trouble finding a partition on a remote file server and adding
> > some folders from the partition to a Protection Group on a DPM 2007 sp1
> > server. I have already tried reinstalling the DPM agent on the remote
> > computer, patching DPM 2007 to the latest hotfix package, searching the
> > internet for a similar problem and I cannot find a solution for this.
> > The server that I'm trying to protect is a windows server 2008 file server
> > that has 2 volumes. This is a Intel Modular Server that is connected to a
> > Promise e310s storage. One volume is on the Intel Modular Server storage 
> > and
> > the volume that I have trouble adding to the Protection Group is on the
> > Promise e310s storage.
> > I can ping the file server from the DPM server, i can access the shared
> > folders that are located on the missing volume, I can browse the disk 
> > using
> > the \\servername\e$. The only problem is that the volume is not seen when 
> > I
> > try to modify an existing Protection Group or try to create a new one.
> >
> > Any sugestions? I was thinking about installing dpm 2010 to see if a new
> > installation can see the volume
> >
> > Any help will be appreciated
> >
> > best regards
> > Ugrin 
> 
> 
> .
>