Hello everybody
We just upgraded to Windows Vista and are using Outlook 2003 SP2. When we 
were running XP on the machine, we installed the Desktop Client for Outlook 
and everything was running fine. Right now, when we open Outlook we get the 
message "An error occurred loading Microsoft CRM functionality. Try 
restarting Microsoft Outlook. Contact your system administrator if errors 
persist."
How do we solve this? Hopefully it won't have anything to do with us using 
Outlook 2003 and not 2007, we don't want to upgrade it right now unless it is 
completely necessary.
Thank you,
S.R.

I just downloaded the CRM_V3C_CLIENT image from here 
http://www.microsoft.com/downloads/details.aspx?FamilyID=7d418781-69ad-422d-92fa-87fdb2538e2c&DisplayLang=en
However, I get an error during the installation saying that the installer 
could not find the License Agreement, and another one with code 2803 but I 
assume they are the same.
Any ideas?
Thanks


"S.R." wrote:

> Hello everybody
> We just upgraded to Windows Vista and are using Outlook 2003 SP2. When we 
> were running XP on the machine, we installed the Desktop Client for Outlook 
> and everything was running fine. Right now, when we open Outlook we get the 
> message "An error occurred loading Microsoft CRM functionality. Try 
> restarting Microsoft Outlook. Contact your system administrator if errors 
> persist."
> How do we solve this? Hopefully it won't have anything to do with us using 
> Outlook 2003 and not 2007, we don't want to upgrade it right now unless it is 
> completely necessary.
> Thank you,
> S.R.

On Aug 1, 7:20 pm, S.R. <S...@discussions.microsoft.com> wrote:
> Hello everybody
> We just upgraded to Windows Vista and are using Outlook 2003 SP2. When we
> were running XP on the machine, we installed the Desktop Client for Outlook
> and everything was running fine. Right now, when we open Outlook we get the
> message "An error occurred loading Microsoft CRM functionality. Try
> restarting Microsoft Outlook. Contact your system administrator if errors
> persist."
> How do we solve this? Hopefully it won't have anything to do with us using
> Outlook 2003 and not 2007, we don't want to upgrade it right now unless it is
> completely necessary.
> Thank you,
> S.R.

Hello,
you can use Microsoft Dynamics CRM 3.0 clients for Microsoft Office
Outlook Compatibility Update
http://www.microsoft.com/downloads/details.aspx?FamilyID=740e1b3b-11c3-4aef-b2e3-8309e0cf1bb0&DisplayLang=en
Ales

I am pretty sure that is what I downloaded...the disc image. I tried using a 
drive emulator, but I get the error I wrote about in my second post: "Failed 
to open the license agreement file. For additional details see logfile 
C;\Users\username\AppData\Roaming\Microsoft\MSCRM\Logs\crm30clientsetup.log"
Should I try burning the image to a disc? any other ideas what is going on?
Thanks,
S.R.

I burned the image to a disc, it looks like it works now...I will repost if 
anything goes wrong.
Thanks,
S.R.

"S.R." wrote:

> I am pretty sure that is what I downloaded...the disc image. I tried using a 
> drive emulator, but I get the error I wrote about in my second post: "Failed 
> to open the license agreement file. For additional details see logfile 
> C;\Users\username\AppData\Roaming\Microsoft\MSCRM\Logs\crm30clientsetup.log"
> Should I try burning the image to a disc? any other ideas what is going on?
> Thanks,
> S.R.

Success, the Client for Outlook works now. I burned the image to a CD and the 
setup ran correctly. Now when I open Outlook, I no longer get an error.
Thanks,
S.R.

"S.R." wrote:

> I burned the image to a disc, it looks like it works now...I will repost if 
> anything goes wrong.
> Thanks,
> S.R.
> 
> "S.R." wrote:
> 
> > I am pretty sure that is what I downloaded...the disc image. I tried using a 
> > drive emulator, but I get the error I wrote about in my second post: "Failed 
> > to open the license agreement file. For additional details see logfile 
> > C;\Users\username\AppData\Roaming\Microsoft\MSCRM\Logs\crm30clientsetup.log"
> > Should I try burning the image to a disc? any other ideas what is going on?
> > Thanks,
> > S.R.