Hello

We've hit a bit of a brick wall with our CRM (v3) installation where we are 
getting authentication errors when we try to access the CRM from external 
networks (either through Outlook or IE).  Strange thing is that we can access 
it over dial-up!

If anyone has any suggestions then please send them through (the first 
person to send through the magic fix will win an apple pie!)

Many thanks,

Nick.

Can you give us some more detail about your setup? Outlook won't work outside 
of your network, unless you connect via VPN to the domain. (Someone figured 
out a workaround to use RPC over HTTP, but this is officially unsupported). 
You also say it works over dial-up. What are the other means that you are 
using to connect? What are the errors? Do you get any portion of CRM open?
-- 
Matt Wittemann, CRM MVP
http://icu-mscrm.blogspot.com


"Nick Horrigan" wrote:

> Hello
> 
> We've hit a bit of a brick wall with our CRM (v3) installation where we are 
> getting authentication errors when we try to access the CRM from external 
> networks (either through Outlook or IE).  Strange thing is that we can access 
> it over dial-up!
> 
> If anyone has any suggestions then please send them through (the first 
> person to send through the magic fix will win an apple pie!)
> 
> Many thanks,
> 
> Nick.

We've configured the CRM to work off a host header (crm.ourdomain.co.uk) 
which works fine internally (and actually works fine from boxes in our 
hosting platform in London as well as dialup) but when we try and access from 
home networks we can't.

The errors are standard 402.1 authentication errors.