We have purchased 2 licenses for CRM Professional and I have added one of 
them fine. The only odd thing is that after adding this license I have lost 
the users snap-in in the deployment manager. I have tryed adding the second 
license but is coming up with adding license failed - please check event log. 
( All attempts have been logged in with administrator which is the same user 
that installed CRM!)

I have then checked the event log to find that it is coming up with event ID 
: 17160
IsCRMSysAdmin : WhoAmI Failed

Is there anything I can do to add this license as it is rather urgent. I am 
assuming that for some reason because it doesn't see the users, it can't see 
the adminitrator either. Can I change something in services to see if that 
rectifies the problem.

Any help would be great...thanks in advance.

I have recently run into the same error, and it's rather urgent that I get it 
resolved, does anyone have any insight or solution to this problem?

Scott

"Patrick H" wrote:

> We have purchased 2 licenses for CRM Professional and I have added one of 
> them fine. The only odd thing is that after adding this license I have lost 
> the users snap-in in the deployment manager. I have tryed adding the second 
> license but is coming up with adding license failed - please check event log. 
> ( All attempts have been logged in with administrator which is the same user 
> that installed CRM!)
> 
> I have then checked the event log to find that it is coming up with event ID 
> : 17160
> IsCRMSysAdmin : WhoAmI Failed
> 
> Is there anything I can do to add this license as it is rather urgent. I am 
> assuming that for some reason because it doesn't see the users, it can't see 
> the adminitrator either. Can I change something in services to see if that 
> rectifies the problem.
> 
> Any help would be great...thanks in advance.
> 

Hi Scott,

I had to resolve this one myself as nobody here posted anything!! Basically, 
have you disabled the administrator (User that installed CRM) as a license to 
add somebody else. One of my colleagues had and we found the best method was 
to log in to the server as another user with admin priveliges in CRM and 
enable the admin account and this should work. 

If this doesn't work post again and give me more information on the error 
and i will give you another work around as I know it is a pain!!

Hope this helps

PatrickH

"Scott H" wrote:

> I have recently run into the same error, and it's rather urgent that I get it 
> resolved, does anyone have any insight or solution to this problem?
> 
> Scott
> 
> "Patrick H" wrote:
> 
> > We have purchased 2 licenses for CRM Professional and I have added one of 
> > them fine. The only odd thing is that after adding this license I have lost 
> > the users snap-in in the deployment manager. I have tryed adding the second 
> > license but is coming up with adding license failed - please check event log. 
> > ( All attempts have been logged in with administrator which is the same user 
> > that installed CRM!)
> > 
> > I have then checked the event log to find that it is coming up with event ID 
> > : 17160
> > IsCRMSysAdmin : WhoAmI Failed
> > 
> > Is there anything I can do to add this license as it is rather urgent. I am 
> > assuming that for some reason because it doesn't see the users, it can't see 
> > the adminitrator either. Can I change something in services to see if that 
> > rectifies the problem.
> > 
> > Any help would be great...thanks in advance.
> >