Hi,

I just installed another Outlook Laptop Client in our Business,
but this time it went strange.

After getting it done to install the client (this computer is connected over 
VPN)
I could not get a connection within Outlook.
I tried internal IPs as well as namespaces crm.ourdomain...
First time the windowsfirewall screamed, I allowed, but nothing changed.

The user can connect himself with the webclient without any problems.

I guess it has something to do with the security but I am no admin |-)
where could I force our IT stuff to start searching?

Any hint is welcome
Antonio

Hi Antonio,

Can you please let us have some details re the error messages, etc?

Thanks,
Niths

"A.K.B." wrote:

> Hi,
> 
> I just installed another Outlook Laptop Client in our Business,
> but this time it went strange.
> 
> After getting it done to install the client (this computer is connected over 
> VPN)
> I could not get a connection within Outlook.
> I tried internal IPs as well as namespaces crm.ourdomain...
> First time the windowsfirewall screamed, I allowed, but nothing changed.
> 
> The user can connect himself with the webclient without any problems.
> 
> I guess it has something to do with the security but I am no admin |-)
> where could I force our IT stuff to start searching?
> 
> Any hint is welcome
> Antonio

Sorry, of course! I will try to translate it to english:

1. The error occours when outlook tries to load the "CRM-Extension"

2. It says so´mething like this:
Troubles to connect with CRM-Server. The server seems to be not available.
Try to repeat this at a later moment. If the problem persists contact your 
Sysadmin.

I hope this helps, even When I know this is a standard errormessage.

best regards
Antonio

"Niths" wrote:

> Hi Antonio,
> 
> Can you please let us have some details re the error messages, etc?
> 
> Thanks,
> Niths
> 
> "A.K.B." wrote:
> 
> > Hi,
> > 
> > I just installed another Outlook Laptop Client in our Business,
> > but this time it went strange.
> > 
> > After getting it done to install the client (this computer is connected over 
> > VPN)
> > I could not get a connection within Outlook.
> > I tried internal IPs as well as namespaces crm.ourdomain...
> > First time the windowsfirewall screamed, I allowed, but nothing changed.
> > 
> > The user can connect himself with the webclient without any problems.
> > 
> > I guess it has something to do with the security but I am no admin |-)
> > where could I force our IT stuff to start searching?
> > 
> > Any hint is welcome
> > Antonio