mail merge error "System Aborted" - microsoft.public.crm

Hi, when I create a campaign activity which is of type mail-merge and choose to merge to word, the system doesn't work. a) Unsuscribe part of email doesn't appear b) It doesn't post CRM:xxxxx token c) The email was sent through Word, but did not track in CRM. d) the campaign activity has the state 'aborted by system' Is this a bug? Any ideas Thanks in advance Cristiano

Is there a file attachement, or after these are sent do there appear to be file attachments on the e-mail??? If the size of any attachment (i've seen this) is greater that 5MB it errors similarily, however; this setting can be changed in CRM Registry. "Cristiano" wrote: > > Hi, when I create a campaign activity which is of type mail-merge and choose > to merge > to word, the system doesn't work. > a) Unsuscribe part of email doesn't appear > b) It doesn't post CRM:xxxxx token > c) The email was sent through Word, but did not track in CRM. > d) the campaign activity has the state 'aborted by system' > > > Is this a bug? > > Any ideas > > Thanks in advance > Cristiano

Hi John, thank for your answer .. There isn't a file attachement in my email Any other ideas? Thanks again for the help. Cristiano "John Klemetsrud" wrote: > Is there a file attachement, or after these are sent do there appear to be > file attachments on the e-mail??? > > If the size of any attachment (i've seen this) is greater that 5MB it errors > similarily, however; this setting can be changed in CRM Registry. > > "Cristiano" wrote: > > > > > Hi, when I create a campaign activity which is of type mail-merge and choose > > to merge > > to word, the system doesn't work. > > a) Unsuscribe part of email doesn't appear > > b) It doesn't post CRM:xxxxx token > > c) The email was sent through Word, but did not track in CRM. > > d) the campaign activity has the state 'aborted by system' > > > > > > Is this a bug? > > > > Any ideas > > > > Thanks in advance > > Cristiano

Cristiano, What versions of CRM/Office are you using? Besides text, what is in the document you are sending (links, embedded images, etc?). Also, were all of the emails sent, or only the first few (if so, how many)? Thanks, Leslie "Cristiano" <Cristiano@discussions.microsoft.com> wrote in message news:ED69E2EF-FB85-4BD3-9DD2-E2D7EE224DF3@microsoft.com... > Hi John, > thank for your answer .. > There isn't a file attachement in my email > Any other ideas? > > Thanks again for the help. > Cristiano > > "John Klemetsrud" wrote: > >> Is there a file attachement, or after these are sent do there appear to >> be >> file attachments on the e-mail??? >> >> If the size of any attachment (i've seen this) is greater that 5MB it >> errors >> similarily, however; this setting can be changed in CRM Registry. >> >> "Cristiano" wrote: >> >> > >> > Hi, when I create a campaign activity which is of type mail-merge and >> > choose >> > to merge >> > to word, the system doesn't work. >> > a) Unsuscribe part of email doesn't appear >> > b) It doesn't post CRM:xxxxx token >> > c) The email was sent through Word, but did not track in CRM. >> > d) the campaign activity has the state 'aborted by system' >> > >> > >> > Is this a bug? >> > >> > Any ideas >> > >> > Thanks in advance >> > Cristiano

Leslie, I'm using Office 2002 (Outlook 2002 SP 3) and CRM client 3.0.5300.302. In the document there are text and links. All emails have been sent. Thanks Cristiano "Leslie Roj Zavisca [MSFT]" wrote: > Cristiano, > > What versions of CRM/Office are you using? Besides text, what is in the > document you are sending (links, embedded images, etc?). Also, were all of > the emails sent, or only the first few (if so, how many)? > > Thanks, > Leslie > > > "Cristiano" <Cristiano@discussions.microsoft.com> wrote in message > news:ED69E2EF-FB85-4BD3-9DD2-E2D7EE224DF3@microsoft.com... > > Hi John, > > thank for your answer .. > > There isn't a file attachement in my email > > Any other ideas? > > > > Thanks again for the help. > > Cristiano > > > > "John Klemetsrud" wrote: > > > >> Is there a file attachement, or after these are sent do there appear to > >> be > >> file attachments on the e-mail??? > >> > >> If the size of any attachment (i've seen this) is greater that 5MB it > >> errors > >> similarily, however; this setting can be changed in CRM Registry. > >> > >> "Cristiano" wrote: > >> > >> > > >> > Hi, when I create a campaign activity which is of type mail-merge and > >> > choose > >> > to merge > >> > to word, the system doesn't work. > >> > a) Unsuscribe part of email doesn't appear > >> > b) It doesn't post CRM:xxxxx token > >> > c) The email was sent through Word, but did not track in CRM. > >> > d) the campaign activity has the state 'aborted by system' > >> > > >> > > >> > Is this a bug? > >> > > >> > Any ideas > >> > > >> > Thanks in advance > >> > Cristiano > > >

Hi, Cristiano, I can't be sure without more, detailed information, but I believe you may be affected by a known issue. The fix is still awaiting testing and is not yet available for public or private consumption. But if you would like to inquire about it, you can contact your customer support representative regarding KB936779, and they should be able to keep you posted on when it might become available. Thanks, Leslie -- This posting is provided "AS IS" with no warranties, and confers no rights. Please do not send e-mail directly to this alias. This alias is for newsgroup purposes only. "Cristiano" <Cristiano@discussions.microsoft.com> wrote in message news:50EAC1B8-9180-4AC7-87E4-40C9257E7C2D@microsoft.com... > Leslie, > > I'm using Office 2002 (Outlook 2002 SP 3) and CRM client 3.0.5300.302. > In the document there are text and links. > All emails have been sent. > > Thanks > Cristiano > > "Leslie Roj Zavisca [MSFT]" wrote: > >> Cristiano, >> >> What versions of CRM/Office are you using? Besides text, what is in the >> document you are sending (links, embedded images, etc?). Also, were all >> of >> the emails sent, or only the first few (if so, how many)? >> >> Thanks, >> Leslie >> >> >> "Cristiano" <Cristiano@discussions.microsoft.com> wrote in message >> news:ED69E2EF-FB85-4BD3-9DD2-E2D7EE224DF3@microsoft.com... >> > Hi John, >> > thank for your answer .. >> > There isn't a file attachement in my email >> > Any other ideas? >> > >> > Thanks again for the help. >> > Cristiano >> > >> > "John Klemetsrud" wrote: >> > >> >> Is there a file attachement, or after these are sent do there appear >> >> to >> >> be >> >> file attachments on the e-mail??? >> >> >> >> If the size of any attachment (i've seen this) is greater that 5MB it >> >> errors >> >> similarily, however; this setting can be changed in CRM Registry. >> >> >> >> "Cristiano" wrote: >> >> >> >> > >> >> > Hi, when I create a campaign activity which is of type mail-merge >> >> > and >> >> > choose >> >> > to merge >> >> > to word, the system doesn't work. >> >> > a) Unsuscribe part of email doesn't appear >> >> > b) It doesn't post CRM:xxxxx token >> >> > c) The email was sent through Word, but did not track in CRM. >> >> > d) the campaign activity has the state 'aborted by system' >> >> > >> >> > >> >> > Is this a bug? >> >> > >> >> > Any ideas >> >> > >> >> > Thanks in advance >> >> > Cristiano >> >> >>

Hi Leslie, thanks for your help. The problem was related to incorrect client for outlook version. Cristiano "Leslie Roj Zavisca [MSFT]" wrote: > Hi, Cristiano, > > I can't be sure without more, detailed information, but I believe you may be > affected by a known issue. The fix is still awaiting testing and is not yet > available for public or private consumption. But if you would like to > inquire about it, you can contact your customer support representative > regarding KB936779, and they should be able to keep you posted on when it > might become available. > > Thanks, > Leslie > > -- > This posting is provided "AS IS" with no warranties, and confers no rights. > > Please do not send e-mail directly to this alias. This alias is for > newsgroup purposes only. > > "Cristiano" <Cristiano@discussions.microsoft.com> wrote in message > news:50EAC1B8-9180-4AC7-87E4-40C9257E7C2D@microsoft.com... > > Leslie, > > > > I'm using Office 2002 (Outlook 2002 SP 3) and CRM client 3.0.5300.302. > > In the document there are text and links. > > All emails have been sent. > > > > Thanks > > Cristiano > > > > "Leslie Roj Zavisca [MSFT]" wrote: > > > >> Cristiano, > >> > >> What versions of CRM/Office are you using? Besides text, what is in the > >> document you are sending (links, embedded images, etc?). Also, were all > >> of > >> the emails sent, or only the first few (if so, how many)? > >> > >> Thanks, > >> Leslie > >> > >> > >> "Cristiano" <Cristiano@discussions.microsoft.com> wrote in message > >> news:ED69E2EF-FB85-4BD3-9DD2-E2D7EE224DF3@microsoft.com... > >> > Hi John, > >> > thank for your answer .. > >> > There isn't a file attachement in my email > >> > Any other ideas? > >> > > >> > Thanks again for the help. > >> > Cristiano > >> > > >> > "John Klemetsrud" wrote: > >> > > >> >> Is there a file attachement, or after these are sent do there appear > >> >> to > >> >> be > >> >> file attachments on the e-mail??? > >> >> > >> >> If the size of any attachment (i've seen this) is greater that 5MB it > >> >> errors > >> >> similarily, however; this setting can be changed in CRM Registry. > >> >> > >> >> "Cristiano" wrote: > >> >> > >> >> > > >> >> > Hi, when I create a campaign activity which is of type mail-merge > >> >> > and > >> >> > choose > >> >> > to merge > >> >> > to word, the system doesn't work. > >> >> > a) Unsuscribe part of email doesn't appear > >> >> > b) It doesn't post CRM:xxxxx token > >> >> > c) The email was sent through Word, but did not track in CRM. > >> >> > d) the campaign activity has the state 'aborted by system' > >> >> > > >> >> > > >> >> > Is this a bug? > >> >> > > >> >> > Any ideas > >> >> > > >> >> > Thanks in advance > >> >> > Cristiano > >> > >> > >> > > >