Error when running reports - microsoft.public.crm

We just installed Crystal Reports 6 on our CRM server and now we can't run any of the reports. This is the error: The error message returned is: There are no Page Servers connected to the Cache Server or all connected Page Servers are disabled or all connected Page Servers are not part of the specified server group. Please try to reconnect later. [On Cache/Page Server: CRM01.cacheserver What can we do?

You shouldn't be installing crystal on the crm server itself, MS doesn't support that. Also MSCRM supports crystal 8.5. I don't know about version 6. You will also need to install a special patch for crm to use crystal...called the enhanced edition for crm, to be able to customize reports. "Keith" <krella@statera.com> wrote in message news:0b2b01c361bd$14d4cef0$a001280a@phx.gbl... > We just installed Crystal Reports 6 on our CRM server and > now we can't run any of the reports. This is the error: > > The error message returned is: > > There are no Page Servers connected to the Cache Server > or all connected Page Servers are disabled or all > connected Page Servers are not part of the specified > server group. Please try to reconnect later. [On > Cache/Page Server: CRM01.cacheserver > > What can we do?

Where can I get this patch for crystal? >-----Original Message----- >You shouldn't be installing crystal on the crm server itself, MS doesn't >support that. Also MSCRM supports crystal 8.5. I don't know about version >6. You will also need to install a special patch for crm to use >crystal...called the enhanced edition for crm, to be able to customize >reports. > >"Keith" <krella@statera.com> wrote in message >news:0b2b01c361bd$14d4cef0$a001280a@phx.gbl... >> We just installed Crystal Reports 6 on our CRM server and >> now we can't run any of the reports. This is the error: >> >> The error message returned is: >> >> There are no Page Servers connected to the Cache Server >> or all connected Page Servers are disabled or all >> connected Page Servers are not part of the specified >> server group. Please try to reconnect later. [On >> Cache/Page Server: CRM01.cacheserver >> >> What can we do? > > >. >

I believe you should have received a separate cd with the enhancement for crystal when you purchased crm. Mine is on a cd all by itself. "Keith" <krella@nospam.statera.com> wrote in message news:0ec401c361d4$208e65f0$a001280a@phx.gbl... > Where can I get this patch for crystal? > > >-----Original Message----- > >You shouldn't be installing crystal on the crm server > itself, MS doesn't > >support that. Also MSCRM supports crystal 8.5. I don't > know about version > >6. You will also need to install a special patch for > crm to use > >crystal...called the enhanced edition for crm, to be > able to customize > >reports. > > > >"Keith" <krella@statera.com> wrote in message > >news:0b2b01c361bd$14d4cef0$a001280a@phx.gbl... > >> We just installed Crystal Reports 6 on our CRM server > and > >> now we can't run any of the reports. This is the > error: > >> > >> The error message returned is: > >> > >> There are no Page Servers connected to the Cache Server > >> or all connected Page Servers are disabled or all > >> connected Page Servers are not part of the specified > >> server group. Please try to reconnect later. [On > >> Cache/Page Server: CRM01.cacheserver > >> > >> What can we do? > > > > > >. > >

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7/30/2012 1:58:46 AM