error on changing work hours - microsoft.public.crm

Hi, Sometimes when a user try to change a work hour of another user he meet the foloowing error: An error has occured. For more information, contact your system administrator. I observe that happen when the callendar have been created with another user in different business unit. There is someone who can help how to resolve that. Thanks -- Éric R.

First of all: Enable the DEV Errors to get a deeper "touch" of the error message. "Éric" wrote: > Hi, > Sometimes when a user try to change a work hour of another user he meet the > foloowing error: An error has occured. For more information, contact your > system administrator. > I observe that happen when the callendar have been created with another user > in different business unit. > There is someone who can help how to resolve that. > > Thanks > -- > Éric R.

hi, I get that: SoapException: Server was unable to process request.] System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall) +1496 System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters) +217 Microsoft.Crm.Platform.Proxy.CalendarWebService.Expand(Guid id, CrmDateTime from, CrmDateTime to) +116 Microsoft.Crm.Application.SMWrappers.Calendar.Expand(TimeInterval interval) +147 Microsoft.Crm.Application.Pages.Business.Users.MonthlyCalendarData.GenerateMonthCalendarBlocks(DateTime startDate, DateTime endDate) +211 Microsoft.Crm.Application.Pages.Business.Users.MonthlyCalendarData.ConfigurePage() +697 Microsoft.Crm.Application.Controls.AppPage.OnPreRender(EventArgs e) +20 System.Web.UI.Control.PreRenderRecursiveInternal() +62 System.Web.UI.Page.ProcessRequestMain() +1499 Thanks -- Éric R. "Carsten" wrote: > First of all: Enable the DEV Errors to get a deeper "touch" of the error > message. > > "Éric" wrote: > > > Hi, > > Sometimes when a user try to change a work hour of another user he meet the > > foloowing error: An error has occured. For more information, contact your > > system administrator. > > I observe that happen when the callendar have been created with another user > > in different business unit. > > There is someone who can help how to resolve that. > > > > Thanks > > -- > > Éric R.

i get that SoapException: Server was unable to process request.] System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall) +1496 System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters) +217 Microsoft.Crm.Platform.Proxy.CalendarWebService.Expand(Guid id, CrmDateTime from, CrmDateTime to) +116 Microsoft.Crm.Application.SMWrappers.Calendar.Expand(TimeInterval interval) +147 Microsoft.Crm.Application.Pages.Business.Users.MonthlyCalendarData.GenerateMonthCalendarBlocks(DateTime startDate, DateTime endDate) +211 Microsoft.Crm.Application.Pages.Business.Users.MonthlyCalendarData.ConfigurePage() +697 Microsoft.Crm.Application.Controls.AppPage.OnPreRender(EventArgs e) +20 System.Web.UI.Control.PreRenderRecursiveInternal() +62 System.Web.UI.Page.ProcessRequestMain() +1499 -- Éric R. "Carsten" wrote: > First of all: Enable the DEV Errors to get a deeper "touch" of the error > message. > > "Éric" wrote: > > > Hi, > > Sometimes when a user try to change a work hour of another user he meet the > > foloowing error: An error has occured. For more information, contact your > > system administrator. > > I observe that happen when the callendar have been created with another user > > in different business unit. > > There is someone who can help how to resolve that. > > > > Thanks > > -- > > Éric R.

I would check the security settings - same role, same team, manager of the user which working hours should be changed... "Éric" wrote: > hi, > I get that: > > SoapException: Server was unable to process request.] > > System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage > message, WebResponse response, Stream responseStream, Boolean asyncCall) +1496 > System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String > methodName, Object[] parameters) +217 > Microsoft.Crm.Platform.Proxy.CalendarWebService.Expand(Guid id, > CrmDateTime from, CrmDateTime to) +116 > Microsoft.Crm.Application.SMWrappers.Calendar.Expand(TimeInterval > interval) +147 > > Microsoft.Crm.Application.Pages.Business.Users.MonthlyCalendarData.GenerateMonthCalendarBlocks(DateTime startDate, DateTime endDate) +211 > > Microsoft.Crm.Application.Pages.Business.Users.MonthlyCalendarData.ConfigurePage() +697 > Microsoft.Crm.Application.Controls.AppPage.OnPreRender(EventArgs e) +20 > System.Web.UI.Control.PreRenderRecursiveInternal() +62 > System.Web.UI.Page.ProcessRequestMain() +1499 > > Thanks > -- > Éric R. > > > "Carsten" wrote: > > > First of all: Enable the DEV Errors to get a deeper "touch" of the error > > message. > > > > "Éric" wrote: > > > > > Hi, > > > Sometimes when a user try to change a work hour of another user he meet the > > > foloowing error: An error has occured. For more information, contact your > > > system administrator. > > > I observe that happen when the callendar have been created with another user > > > in different business unit. > > > There is someone who can help how to resolve that. > > > > > > Thanks > > > -- > > > Éric R.

As I sayed in my previous, the user who changed the work hour is not in the same business unit as the user changed. But the user have the privilegie to change that. I don't know what exactly I have to check in the security settings because the user have the privileggies to do that. Thanks. -- Éric R. "Carsten" wrote: > I would check the security settings - same role, same team, manager of the > user which working hours should be changed... > > "Éric" wrote: > > > hi, > > I get that: > > > > SoapException: Server was unable to process request.] > > > > System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage > > message, WebResponse response, Stream responseStream, Boolean asyncCall) +1496 > > System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String > > methodName, Object[] parameters) +217 > > Microsoft.Crm.Platform.Proxy.CalendarWebService.Expand(Guid id, > > CrmDateTime from, CrmDateTime to) +116 > > Microsoft.Crm.Application.SMWrappers.Calendar.Expand(TimeInterval > > interval) +147 > > > > Microsoft.Crm.Application.Pages.Business.Users.MonthlyCalendarData.GenerateMonthCalendarBlocks(DateTime startDate, DateTime endDate) +211 > > > > Microsoft.Crm.Application.Pages.Business.Users.MonthlyCalendarData.ConfigurePage() +697 > > Microsoft.Crm.Application.Controls.AppPage.OnPreRender(EventArgs e) +20 > > System.Web.UI.Control.PreRenderRecursiveInternal() +62 > > System.Web.UI.Page.ProcessRequestMain() +1499 > > > > Thanks > > -- > > Éric R. > > > > > > "Carsten" wrote: > > > > > First of all: Enable the DEV Errors to get a deeper "touch" of the error > > > message. > > > > > > "Éric" wrote: > > > > > > > Hi, > > > > Sometimes when a user try to change a work hour of another user he meet the > > > > foloowing error: An error has occured. For more information, contact your > > > > system administrator. > > > > I observe that happen when the callendar have been created with another user > > > > in different business unit. > > > > There is someone who can help how to resolve that. > > > > > > > > Thanks > > > > -- > > > > Éric R.

Hi, you have to check if the privilege is only on BU or Organization. "Éric" wrote: > As I sayed in my previous, the user who changed the work hour is not in the > same business unit as the user changed. But the user have the privilegie to > change that. I don't know what exactly I have to check in the security > settings because the user have the privileggies to do that. > > Thanks. > > -- > Éric R. > > > "Carsten" wrote: > > > I would check the security settings - same role, same team, manager of the > > user which working hours should be changed... > > > > "Éric" wrote: > > > > > hi, > > > I get that: > > > > > > SoapException: Server was unable to process request.] > > > > > > System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage > > > message, WebResponse response, Stream responseStream, Boolean asyncCall) +1496 > > > System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String > > > methodName, Object[] parameters) +217 > > > Microsoft.Crm.Platform.Proxy.CalendarWebService.Expand(Guid id, > > > CrmDateTime from, CrmDateTime to) +116 > > > Microsoft.Crm.Application.SMWrappers.Calendar.Expand(TimeInterval > > > interval) +147 > > > > > > Microsoft.Crm.Application.Pages.Business.Users.MonthlyCalendarData.GenerateMonthCalendarBlocks(DateTime startDate, DateTime endDate) +211 > > > > > > Microsoft.Crm.Application.Pages.Business.Users.MonthlyCalendarData.ConfigurePage() +697 > > > Microsoft.Crm.Application.Controls.AppPage.OnPreRender(EventArgs e) +20 > > > System.Web.UI.Control.PreRenderRecursiveInternal() +62 > > > System.Web.UI.Page.ProcessRequestMain() +1499 > > > > > > Thanks > > > -- > > > Éric R. > > > > > > > > > "Carsten" wrote: > > > > > > > First of all: Enable the DEV Errors to get a deeper "touch" of the error > > > > message. > > > > > > > > "Éric" wrote: > > > > > > > > > Hi, > > > > > Sometimes when a user try to change a work hour of another user he meet the > > > > > foloowing error: An error has occured. For more information, contact your > > > > > system administrator. > > > > > I observe that happen when the callendar have been created with another user > > > > > in different business unit. > > > > > There is someone who can help how to resolve that. > > > > > > > > > > Thanks > > > > > -- > > > > > Éric R.

Hi, The user have the privililege on the BU and the BU under his. And the BU is under his. Thanks. -- Éric R. "Carsten" wrote: > Hi, > you have to check if the privilege is only on BU or Organization. > > > "Éric" wrote: > > > As I sayed in my previous, the user who changed the work hour is not in the > > same business unit as the user changed. But the user have the privilegie to > > change that. I don't know what exactly I have to check in the security > > settings because the user have the privileggies to do that. > > > > Thanks. > > > > -- > > Éric R. > > > > > > "Carsten" wrote: > > > > > I would check the security settings - same role, same team, manager of the > > > user which working hours should be changed... > > > > > > "Éric" wrote: > > > > > > > hi, > > > > I get that: > > > > > > > > SoapException: Server was unable to process request.] > > > > > > > > System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage > > > > message, WebResponse response, Stream responseStream, Boolean asyncCall) +1496 > > > > System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String > > > > methodName, Object[] parameters) +217 > > > > Microsoft.Crm.Platform.Proxy.CalendarWebService.Expand(Guid id, > > > > CrmDateTime from, CrmDateTime to) +116 > > > > Microsoft.Crm.Application.SMWrappers.Calendar.Expand(TimeInterval > > > > interval) +147 > > > > > > > > Microsoft.Crm.Application.Pages.Business.Users.MonthlyCalendarData.GenerateMonthCalendarBlocks(DateTime startDate, DateTime endDate) +211 > > > > > > > > Microsoft.Crm.Application.Pages.Business.Users.MonthlyCalendarData.ConfigurePage() +697 > > > > Microsoft.Crm.Application.Controls.AppPage.OnPreRender(EventArgs e) +20 > > > > System.Web.UI.Control.PreRenderRecursiveInternal() +62 > > > > System.Web.UI.Page.ProcessRequestMain() +1499 > > > > > > > > Thanks > > > > -- > > > > Éric R. > > > > > > > > > > > > "Carsten" wrote: > > > > > > > > > First of all: Enable the DEV Errors to get a deeper "touch" of the error > > > > > message. > > > > > > > > > > "Éric" wrote: > > > > > > > > > > > Hi, > > > > > > Sometimes when a user try to change a work hour of another user he meet the > > > > > > foloowing error: An error has occured. For more information, contact your > > > > > > system administrator. > > > > > > I observe that happen when the callendar have been created with another user > > > > > > in different business unit. > > > > > > There is someone who can help how to resolve that. > > > > > > > > > > > > Thanks > > > > > > -- > > > > > > Éric R.