We primarily use the Outlook Client for sending emails however are now want 
to emails via the web client.  The Outlook Client is definitely sending 
tracked emails fine and addind activities in records.  When sending from the 
web client the emails get added to history but are not arriving at the 
destination.

It almost like the CRM server doesn't know where the CRM Router is?  Perhaps 
I should just reinstall the router??

The router has nothing to do with outgoing email it only processes incomming 
email. Sending e-mail is done using the mail server which you specified 
during the installation of the crm server. 
You may want to check if your exchange server allows relaying from your crm 
server.
-- 
Patrick Verbeeten (MCSD)
Lead Developer 
Aviva IT  
Web: http://www.aviva-it.nl


"JamesE" wrote:

> We primarily use the Outlook Client for sending emails however are now want 
> to emails via the web client.  The Outlook Client is definitely sending 
> tracked emails fine and addind activities in records.  When sending from the 
> web client the emails get added to history but are not arriving at the 
> destination.
> 
> It almost like the CRM server doesn't know where the CRM Router is?  Perhaps 
> I should just reinstall the router??

do you know where the exchange server is specified on the crm server?  In the 
registry somewhere??  I am wondering if I need to change this because we have 
changed our exchange infrastructure

"JamesE" wrote:

> We primarily use the Outlook Client for sending emails however are now want 
> to emails via the web client.  The Outlook Client is definitely sending 
> tracked emails fine and addind activities in records.  When sending from the 
> web client the emails get added to history but are not arriving at the 
> destination.
> 
> It almost like the CRM server doesn't know where the CRM Router is?  Perhaps 
> I should just reinstall the router??

On the CRM Server:

HKLM\software\microsoft\mscrm\smtpserver

"JamesE" wrote:

> do you know where the exchange server is specified on the crm server?  In the 
> registry somewhere??  I am wondering if I need to change this because we have 
> changed our exchange infrastructure
> 
> "JamesE" wrote:
> 
> > We primarily use the Outlook Client for sending emails however are now want 
> > to emails via the web client.  The Outlook Client is definitely sending 
> > tracked emails fine and addind activities in records.  When sending from the 
> > web client the emails get added to history but are not arriving at the 
> > destination.
> > 
> > It almost like the CRM server doesn't know where the CRM Router is?  Perhaps 
> > I should just reinstall the router??

So perhaps the CRM server was specified as the SMTP server.

Check those queues and see if anythng is unresolved.


"Ted" wrote:

> On the CRM Server:
> 
> HKLM\software\microsoft\mscrm\smtpserver
> 
> "JamesE" wrote:
> 
> > do you know where the exchange server is specified on the crm server?  In the 
> > registry somewhere??  I am wondering if I need to change this because we have 
> > changed our exchange infrastructure
> > 
> > "JamesE" wrote:
> > 
> > > We primarily use the Outlook Client for sending emails however are now want 
> > > to emails via the web client.  The Outlook Client is definitely sending 
> > > tracked emails fine and addind activities in records.  When sending from the 
> > > web client the emails get added to history but are not arriving at the 
> > > destination.
> > > 
> > > It almost like the CRM server doesn't know where the CRM Router is?  Perhaps 
> > > I should just reinstall the router??