Hi, I have a couple of users who's CRM Outlook Addin keeps getting switched 
off.

The tool bar remains etc but no longer works. When I look in outlook options 
the CRM Addin is not ticket. I can re tick this and click OK but it will 
imediatly uncheck itself. To get it to work I have to remove the addin and 
then add it again. This temporarily fixes the problem but it is never long 
before it occurs again.

Any advice ?

Regards

Brian

Hi,
We seem to have a similar problem like you describe. Unfortunately no 
answer. I have another quastion though, how do you get to the CRM addin 
ticket? I'm looking through our outlook options but i can't seem to locate 
it...

thanks
Kas 

"BI" wrote:

> Hi, I have a couple of users who's CRM Outlook Addin keeps getting switched 
> off.
> 
> The tool bar remains etc but no longer works. When I look in outlook options 
> the CRM Addin is not ticket. I can re tick this and click OK but it will 
> imediatly uncheck itself. To get it to work I have to remove the addin and 
> then add it again. This temporarily fixes the problem but it is never long 
> before it occurs again.
> 
> Any advice ?
> 
> Regards
> 
> Brian

Hi Kas

Tools, Options, Other, Advanced Options, COM Add-Ins...

The actual Addin to point to is located in...

C:\Program Files\Microsoft CRM\Client\bin\crmaddin.dll

Cheers

Brian


"_Kas_" wrote:

> Hi,
> We seem to have a similar problem like you describe. Unfortunately no 
> answer. I have another quastion though, how do you get to the CRM addin 
> ticket? I'm looking through our outlook options but i can't seem to locate 
> it...
> 
> thanks
> Kas 
> 
> "BI" wrote:
> 
> > Hi, I have a couple of users who's CRM Outlook Addin keeps getting switched 
> > off.
> > 
> > The tool bar remains etc but no longer works. When I look in outlook options 
> > the CRM Addin is not ticket. I can re tick this and click OK but it will 
> > imediatly uncheck itself. To get it to work I have to remove the addin and 
> > then add it again. This temporarily fixes the problem but it is never long 
> > before it occurs again.
> > 
> > Any advice ?
> > 
> > Regards
> > 
> > Brian

Thank you, maybe this fixes our problem, our employee in IT said to me that 
this unchecking could have something to do with an unproper way of closing 
CRM. Maybe a connection problem or something, that makes you work local 
instead of on the server. 
When you restart CRM, you get the message that some functions where put 
offline by the system, and you have to manually recheck them... one tends to 
click ok fast and not read this message properly :)
Not really a fix but worth to mention

Kas

"BI" wrote:

> Hi Kas
> 
> Tools, Options, Other, Advanced Options, COM Add-Ins...
> 
> The actual Addin to point to is located in...
> 
> C:\Program Files\Microsoft CRM\Client\bin\crmaddin.dll
> 
> Cheers
> 
> Brian
> 
> 
> "_Kas_" wrote:
> 
> > Hi,
> > We seem to have a similar problem like you describe. Unfortunately no 
> > answer. I have another quastion though, how do you get to the CRM addin 
> > ticket? I'm looking through our outlook options but i can't seem to locate 
> > it...
> > 
> > thanks
> > Kas 
> > 
> > "BI" wrote:
> > 
> > > Hi, I have a couple of users who's CRM Outlook Addin keeps getting switched 
> > > off.
> > > 
> > > The tool bar remains etc but no longer works. When I look in outlook options 
> > > the CRM Addin is not ticket. I can re tick this and click OK but it will 
> > > imediatly uncheck itself. To get it to work I have to remove the addin and 
> > > then add it again. This temporarily fixes the problem but it is never long 
> > > before it occurs again.
> > > 
> > > Any advice ?
> > > 
> > > Regards
> > > 
> > > Brian

I have the same problem you describe. One on a terminal server running the 
light 3.0 client which looses the check on the crmaddin.dll when ever the 
Outlook program is shut down and restarted.

A laptop client lost the entry for the add-in but seems to be staying 
enabled after re-adding the addin in cycling Outlook off and back on again.

Did you ever find the answer to keeping the checkmark enabled in the light 
client?
-- 
Thanks,

Steve Noe, SBSC, MBSCPM, MCTS


"BI" wrote:

> Hi, I have a couple of users who's CRM Outlook Addin keeps getting switched 
> off.
> 
> The tool bar remains etc but no longer works. When I look in outlook options 
> the CRM Addin is not ticket. I can re tick this and click OK but it will 
> imediatly uncheck itself. To get it to work I have to remove the addin and 
> then add it again. This temporarily fixes the problem but it is never long 
> before it occurs again.
> 
> Any advice ?
> 
> Regards
> 
> Brian

Ho on earth did you get the outlook adin to work over terminal services??  
Ive been trying all day and i keep getting an error saying "an error occurred 
loading some of the functionality" ive tried searching the web and im not 
sure if i've set it up right. 

I have windows 2003 server with crm installed for evaluation to see if we 
want to buy it. I installed terminal services on that server and can log inas 
one of the sample users via terminal services and access the web client a.ok. 
but i cant throught the outlook client. 

To set up the outlook client i used the terminsall.cmd file and read me
1. installed the regualr desktop client on the terminal server
2. made the changes that needed to be made in the script
3. ran it manually from the command prompt while logged in as a user with 
admin rights. 

it puts an empty crm folder into oulokk but no toolbar etc. 
any help would be GREATLY appreciated im at a wits end.

"Steve Noe" wrote:

> I have the same problem you describe. One on a terminal server running the 
> light 3.0 client which looses the check on the crmaddin.dll when ever the 
> Outlook program is shut down and restarted.
> 
> A laptop client lost the entry for the add-in but seems to be staying 
> enabled after re-adding the addin in cycling Outlook off and back on again.
> 
> Did you ever find the answer to keeping the checkmark enabled in the light 
> client?
> -- 
> Thanks,
> 
> Steve Noe, SBSC, MBSCPM, MCTS
> 
> 
> "BI" wrote:
> 
> > Hi, I have a couple of users who's CRM Outlook Addin keeps getting switched 
> > off.
> > 
> > The tool bar remains etc but no longer works. When I look in outlook options 
> > the CRM Addin is not ticket. I can re tick this and click OK but it will 
> > imediatly uncheck itself. To get it to work I have to remove the addin and 
> > then add it again. This temporarily fixes the problem but it is never long 
> > before it occurs again.
> > 
> > Any advice ?
> > 
> > Regards
> > 
> > Brian

I just followed the instructions in the TS CRM whitepaperto the letter. My 
setup is slightly different, I have CRM SBE on SBS2003 and TS is running on s 
different server on W2003. As I recall, it all worked as the document said. 
-- 
Thanks,

Steve Noe, SBSC, MBSCP


"Simone" wrote:

> Ho on earth did you get the outlook adin to work over terminal services??  
> Ive been trying all day and i keep getting an error saying "an error occurred 
> loading some of the functionality" ive tried searching the web and im not 
> sure if i've set it up right. 
> 
> I have windows 2003 server with crm installed for evaluation to see if we 
> want to buy it. I installed terminal services on that server and can log inas 
> one of the sample users via terminal services and access the web client a.ok. 
> but i cant throught the outlook client. 
> 
> To set up the outlook client i used the terminsall.cmd file and read me
> 1. installed the regualr desktop client on the terminal server
> 2. made the changes that needed to be made in the script
> 3. ran it manually from the command prompt while logged in as a user with 
> admin rights. 
> 
> it puts an empty crm folder into oulokk but no toolbar etc. 
> any help would be GREATLY appreciated im at a wits end.
> 
> "Steve Noe" wrote:
> 
> > I have the same problem you describe. One on a terminal server running the 
> > light 3.0 client which looses the check on the crmaddin.dll when ever the 
> > Outlook program is shut down and restarted.
> > 
> > A laptop client lost the entry for the add-in but seems to be staying 
> > enabled after re-adding the addin in cycling Outlook off and back on again.
> > 
> > Did you ever find the answer to keeping the checkmark enabled in the light 
> > client?
> > -- 
> > Thanks,
> > 
> > Steve Noe, SBSC, MBSCPM, MCTS
> > 
> > 
> > "BI" wrote:
> > 
> > > Hi, I have a couple of users who's CRM Outlook Addin keeps getting switched 
> > > off.
> > > 
> > > The tool bar remains etc but no longer works. When I look in outlook options 
> > > the CRM Addin is not ticket. I can re tick this and click OK but it will 
> > > imediatly uncheck itself. To get it to work I have to remove the addin and 
> > > then add it again. This temporarily fixes the problem but it is never long 
> > > before it occurs again.
> > > 
> > > Any advice ?
> > > 
> > > Regards
> > > 
> > > Brian

Found the answer. Just remove the addin and then add it back in again. It 
works normally after that.
-- 
Thanks,

Steve Noe, SBSC, MBSCP


"Steve Noe" wrote:

> I have the same problem you describe. One on a terminal server running the 
> light 3.0 client which looses the check on the crmaddin.dll when ever the 
> Outlook program is shut down and restarted.
> 
> A laptop client lost the entry for the add-in but seems to be staying 
> enabled after re-adding the addin in cycling Outlook off and back on again.
> 
> Did you ever find the answer to keeping the checkmark enabled in the light 
> client?
> -- 
> Thanks,
> 
> Steve Noe, SBSC, MBSCPM, MCTS
> 
> 
> "BI" wrote:
> 
> > Hi, I have a couple of users who's CRM Outlook Addin keeps getting switched 
> > off.
> > 
> > The tool bar remains etc but no longer works. When I look in outlook options 
> > the CRM Addin is not ticket. I can re tick this and click OK but it will 
> > imediatly uncheck itself. To get it to work I have to remove the addin and 
> > then add it again. This temporarily fixes the problem but it is never long 
> > before it occurs again.
> > 
> > Any advice ?
> > 
> > Regards
> > 
> > Brian