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Office Installation Failure
I needed to uninstall Office Professional Plus 2007 Beta 2 times. The third
time I attempted to install it, after selecting the Access 2007 in the
custom installation setup tells me :
"Installation has failed. Sorry for the inconvenience." or something to that
effect.
I've tried both types of installation with the same result.
I re-downloaded the setup file again. No dice.
Can someone please let me know if there is something I can do to get
this product to install?
I really would like to continue to evaluate Access 2007.
I'm currently using Access 2003.
Thanks,
James
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JamesJ
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8/4/2006 10:56:08 PM |
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James, Find the msiexec logs , they should help you diagnose the problem
Tim Mills
"JamesJ" wrote:
> I needed to uninstall Office Professional Plus 2007 Beta 2 times. The third
> time I attempted to install it, after selecting the Access 2007 in the
> custom installation setup tells me :
> "Installation has failed. Sorry for the inconvenience." or something to that
> effect.
> I've tried both types of installation with the same result.
> I re-downloaded the setup file again. No dice.
> Can someone please let me know if there is something I can do to get
> this product to install?
> I really would like to continue to evaluate Access 2007.
> I'm currently using Access 2003.
>
> Thanks,
> James
>
>
>
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Utf
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8/14/2006 2:19:02 PM
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I can't find msiexec but found several SetupExe(200608141622194A0).log
files which seem to correspond to my 5 or 6 attempts to reinstall the
product.
Viewing the file did me no good as far as diagnosis is concerned. Should
I paste the text here and let someone who knows what all that means read
it??
The file has 68 lines and does appear to be an Office install log.
Thanks,
James
"Tim Mills" <TimMills@discussions.microsoft.com> wrote in message
news:B6273DD2-FC12-4748-BED7-D4CD3C162434@microsoft.com...
> James, Find the msiexec logs , they should help you diagnose the problem
>
> Tim Mills
>
> "JamesJ" wrote:
>
>> I needed to uninstall Office Professional Plus 2007 Beta 2 times. The
>> third
>> time I attempted to install it, after selecting the Access 2007 in the
>> custom installation setup tells me :
>> "Installation has failed. Sorry for the inconvenience." or something to
>> that
>> effect.
>> I've tried both types of installation with the same result.
>> I re-downloaded the setup file again. No dice.
>> Can someone please let me know if there is something I can do to get
>> this product to install?
>> I really would like to continue to evaluate Access 2007.
>> I'm currently using Access 2003.
>>
>> Thanks,
>> James
>>
>>
>>
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JamesJ
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8/14/2006 8:49:23 PM
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I found this failure line new the bottom of the log file, if it helps.
Error: Failed to create download: cannot get or load download from the given
download ID
"{30120000-0011-0000-0000-0000000FF1CE}-C". Error code: 0x80070002 HResult:
0x80070002.
James
"Tim Mills" <TimMills@discussions.microsoft.com> wrote in message
news:B6273DD2-FC12-4748-BED7-D4CD3C162434@microsoft.com...
> James, Find the msiexec logs , they should help you diagnose the problem
>
> Tim Mills
>
> "JamesJ" wrote:
>
>> I needed to uninstall Office Professional Plus 2007 Beta 2 times. The
>> third
>> time I attempted to install it, after selecting the Access 2007 in the
>> custom installation setup tells me :
>> "Installation has failed. Sorry for the inconvenience." or something to
>> that
>> effect.
>> I've tried both types of installation with the same result.
>> I re-downloaded the setup file again. No dice.
>> Can someone please let me know if there is something I can do to get
>> this product to install?
>> I really would like to continue to evaluate Access 2007.
>> I'm currently using Access 2003.
>>
>> Thanks,
>> James
>>
>>
>>
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JamesJ
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8/14/2006 9:26:07 PM
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"JamesJ" <jjy@adelphia_Darwin.net> wrote:
>I needed to uninstall Office Professional Plus 2007 Beta 2 times. The third
>time I attempted to install it, after selecting the Access 2007 in the
>custom installation setup tells me :
>"Installation has failed. Sorry for the inconvenience." or something to that
>effect.
>I've tried both types of installation with the same result.
You could try browsing through the registry looking for Office 12 keys
and renaming or deleting them
Standard disclaimer about how I'm not the slightest bit responsible
for your malfunctioning system.
Tony
--
Tony Toews, Microsoft Access MVP
Please respond only in the newsgroups so that others can
read the entire thread of messages.
Microsoft Access Links, Hints, Tips & Accounting Systems at
http://www.granite.ab.ca/accsmstr.htm
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Tony
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8/15/2006 2:23:50 AM
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4 Replies
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