Office 2004 Mac install issue

Hi,

Just visited a client with the following setup:

1 x brand new G5 iMac running Mac OS 10.4
1 x 2nd hand eMac

1 x copy of teacher version (3 licences) of Office 2004 Mac.

The install on the iMac was faultless.

The eMac is a different issue.

As it was 2nd Hand we restored it to "out of the box" with the
supplied DVD's (no old data remained on the machine). That brought it
to 10.3.9. we then upgraded it to 10.4 using a fresh copy bought by the
client.

Trying to install Office the following happened. Using the setup
assistant, the first screen was OK (telling us to be logged in as an
admin user and have no virus checking software installed). We then
accepted the licence agreement and the assistant closed down and
didn't proceed any further.

Trying to drag the Office '04 folder off the CD did install
everything but now when launching any '04 product we are presented
with the licence screen and when I "accept" it closes down (no
chance to input product key and the apps certainly don't launch).

The /library/Preferences/Microsoft folder is empty.

Upgrading the eMac to 10.4.2 resulted in no change, nor did manually
downloading and installing the various Office '04 patches.

Any ideas?

Regards,

Mark

0
gibsonm (8)
8/26/2005 10:39:18 PM
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Were you actually logged in as the admin user when you tried to install on
the eMac?  It rather sounds as if you weren't, especially with the repeated
presentation of the license.

Does the eMac meet the system requirements for Office 2004?
http://www.microsoft.com/mac/howtobuy.aspx?pid=sysreq#office2004


On 8/26/05 3:39 PM,  "Mark Gibson" wrote:

> Hi,
> 
> Just visited a client with the following setup:
> 
> 1 x brand new G5 iMac running Mac OS 10.4
> 1 x 2nd hand eMac
> 
> 1 x copy of teacher version (3 licences) of Office 2004 Mac.
> 
> The install on the iMac was faultless.
> 
> The eMac is a different issue.
> 
> As it was 2nd Hand we restored it to "out of the box" with the
> supplied DVD's (no old data remained on the machine). That brought it
> to 10.3.9. we then upgraded it to 10.4 using a fresh copy bought by the
> client.
> 
> Trying to install Office the following happened. Using the setup
> assistant, the first screen was OK (telling us to be logged in as an
> admin user and have no virus checking software installed). We then
> accepted the licence agreement and the assistant closed down and
> didn't proceed any further.
> 
> Trying to drag the Office '04 folder off the CD did install
> everything but now when launching any '04 product we are presented
> with the licence screen and when I "accept" it closes down (no
> chance to input product key and the apps certainly don't launch).
> 
> The /library/Preferences/Microsoft folder is empty.
> 
> Upgrading the eMac to 10.4.2 resulted in no change, nor did manually
> downloading and installing the various Office '04 patches.
> 
> Any ideas?
> 
> Regards,
> 
> Mark
> 

-- 
Daiya Mitchell, MVP Mac/Word
Word FAQ: http://www.word.mvps.org/
MacWord Tips: <http://www.word.mvps.org/MacWordNew/>
What's an MVP? A volunteer! Read the FAQ: http://mvp.support.microsoft.com/

0
daiyaNOSPAM (1173)
8/27/2005 2:13:33 PM
Yes (both accounts on the machine are =93admin=94 level).

Yes. it has enough RAM, HD space, etc.

0
gibsonm (8)
8/27/2005 10:23:49 PM
Reply:

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